Customer Service Manager
Resume:
Richard M. Funderburk
**** ********** ******, **** ****, South Carolina 29732
************@*****.***
Extensive knowledge of Time and Attendance System with the ability to pull miscellaneous
Summary
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employee and labor reports.
Serv Safe Certified since 2007.
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Strong Microsoft Office user.
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Also highly skilled I opera, adobe, lotus, and mac applications
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1. Skilled at learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively.
2. Enthusiastic and experienced in conflict resolution with internal and external guests.
3. Able to lift up to 200 lbs
4. 10 years customer service experience
5. 5 years warehouse experience
6. Experience with quickboks
7. Experience with Quicken
8. 2 years of collections experience
9. 4 years of call center experience
10. Managed warehouse with merchandise greater than $500,000
11.
Business Major 2004
Education
2007
Winston Salem State University, Winston Salem, N.C.
2004
High School Diploma
West Mecklenburg High School, Charlotte, N.C.
Career History & Accomplishments
Seasonal Operations Manager Cedar Fair Carowinds, Charlotte, N.C. 2004
Present
1. Serves as acting Manager on Duty during peak operative hours at
minimum of once weekly.
2. Coordinates with Guest Services to maintain guest satisfaction.
3. Oversee locations that all generate $500,000 in revenue or higher each
season as well as Wings which has grossed over $1 Million in the past
two seasons
4. Audits weekly inventories to ensure balanced cost of sales per location.
5. Assists in data entry of cost of sales per location.
6. Aid in management and development of daily specials for employee
dining location, Cornerstone Café.
12. Manages 5 area supervisors, 25 supervisors and over 125 associates.
13. Member, Coca Cola Crew Committee
14. Member, Safety Committee
15. Worked in call center from 2010 2012
16. Contributes to the training and development of associates, supervisors,
and area supervisors.
17. Create weekly schedules for associates, supervisors, and area supervisors
while meeting provided budgeted labor guidelines.
18. Manage warehouse that’s complete with over $500,000 worth of
merchandise
19.
Client Relationship Specialist Vanguard Group, Charlotte,, N.C. 2012 2013
1. Inbound calls regarding customer accounts
2. Performed outbound calls, returning requests by customers, and follow
up calls
20. Communicated with team members using email, phone, and instant
messenger
21. 90 calls per day(based on 8 hour shift)
22. Dealt with collections with clients with delinquent accounts
Assistant to Event Coordinator, Salvation Army/Boys and Girls Club, Charlotte, 2002
NC 2005
1. Assisted in the organization and planning of banquets and athletic
tournaments throughout North and South Carolina.
2. Ensured completion of assigned tasks to program participants.
23. Managed concessions for program participants.
What Others Say
“Richard is very passionate about providing quality products and services to all guests.”
“He is a hardworking individual who does all things professionally with a touch of personal
care.”
“I can trust Richard with always making intelligent, safe decisions in the best interest of all
parties involved.”
References available upon request.
Contact this candidate