Customer Service Sales
Resume:
Jonathan Smith Sr.
***** ***** **** *** ***, dallas texas, 972-***-****, *********.*******@*****.***
OBJECTIVE
Secure a position with a company that will utilize the skills I have gained through life experiences as well as
professional. My ultimate goal is to obtain a management position where I can utilize my experiences to help the
growth of the company.
EXPERIENCE
12/16/2013 to 4/10/2014 Cigna Healthcare Plano, TX
Claims Assistant/Medical records coordinator
Contact physician offices to obtain medical records
o
Send and request medical records
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Process/scan medical records request
o
Maintain electronic faxes
o
Update Claim files
o
Set up task for claims
o
Outbound/inbound calls
o
1/7/2013 to 7/8/2013 Hotels.com Dallas, TX
Vendor Support
Guest relocation
o
Process refunds
o
Locating and verifying guest reservations
o
Provide payment information for guest and hotels
o
Train new hires
o
Inbound calling
o
1/1/2012 to januart 20 2013 North Texas Toll Authority Plano, TX
Customer service specialist
Set up new accounts
o
Process payment information
o
Make changes to existing accounts
o
General clerical support
o
Inbound calling
o
12/1/2010 to 9/1/2011 Bank of America Richardson, TX
Mortgae customer service rep/sales associate
Answer homeowner questions regarding their mortgage
o
Process payments for homeowners
o
Approve payment extensions
o
Assist customers with loan detail
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Help customers with modification documents
o
Walmart Garland, TX
08/01/2007 TO 07/22/2008
CUSTOMER SERVICE ASSOCIATE
Cashier
o
Inventory
o
Stocking backroom/Sales Floor
o
Customer Service
o
EDUCATION
Lakeview Centennial Garland, TX
GRADUATED MAY 25, 2007
High School Diploma
REFERENCES
References are available on request.
Contact this candidate