Quality Assurance Customer Service
Resume:
Michelle A. Killian
Miami, Florida 33190
***************@*******.***
SUMMARY OF ACCOMPLISHMENTS
. Implemented and managed quality assurance of new credit card
certification with Paymentech credit card clearing house
. Discovered 9 million dollar reporting discrepancy in General Ledger.
. Managed and identified on-going software issue with client for
Assurant.
. Implemented a LAN/WAN for medium size business with several remote
offices
and maintained their website and Help Desk
. Implemented and managed First Logic address cleansing system to
interface with new advertising system
. Implemented and managed On-Line interface with Ad Desk production
system using XML between client server and mainframe
. Disaster Recovery Team coordinator for The Baltimore Sun
. Sarbanes Oxley Team member for The Baltimore Sun
. Coordinated and facilitated conversion of Bankruptcy System from IMS
to DB2/CICS/Batch for Federal Bankruptcy Courts
. Team Lead for Year 2000 Initiative
Languages: Java J2EE, Java J2SE, C++,
Java, Visual Basic .NET, ASP .NET, Visual Basic C, Visual Studio 2008 &
2010,CSS SQL, HTML, JavaScript, C#, XSLT, JSP, XML, Cobol, CICS, DB2,
Easytrieve, FoxPro
Environments: Windows 7 / Vista/ 2000/
XP / 2003 / 98, Windows 2000 Server, Windows 2003, Windows, 2008 R2 and
Windows 2012, Linux, Unix, Mainframe, AS400, ROSCOE, IBM Utilities
Applications: Microsoft Project 2000, Crystal
Reports, Visio, Front Page, Macromedia Flash, Adobe Photoshop, Access,
Excel, Oracle Financials, Oracle 9i, Oracle 10g Net Builder, Oracle
Developer, PL/SQL, TSQL, Visual Basic.NET 2005, SQL Server 2000, 2005,
Access, Office 2000 / XP / 97.
EXPERIENCE
12/2010 - 5/1/2013 Micro Focus, Rockville, Md.
Senior Support Engineer
. Maintained Micro Focus Studio Enterprise Server 6.0,
migrating Mainframe
Systems to Windows utilizing Microsoft Visual Studio
2008 and Net Express.
. Maintained Micro Focus Enterprise Developer Team Edition
migrating
Mainframe Systems to Windows utilizing Visual Studio
2010 and Eclipse.
. Utilized COBOL, Vsam, JCL, and other IBM utilities as
well as Java,
in addition, open source scripts that is emulated on
other platforms including UNIX, AIX, and Redhat Linux.
. Configured these servers for LDAP and Active Directory
and interfaced their RACF or TOP HAT security protocols
for windows and other platforms.
. Scrum Team member
3/2008 - 4/2009 Systemax, Miami, FL
Programmer
. Maintained financial and customer service systems using
Cobol, JCL,
In-stream Procs and SQL.
. Coded new programs for certification of credit cards by
Paymentech on
Mainframe using COBOL, JCL, In-
stream Procs with interface to web
utilizing SQL and SQL server 2008
. Performed system analysis on retail POS System for our call
center
in addition, stores utilizing
COBOL, JCL, In-stream Procs, and Databases.
. Performed quality assurance test on interfaces between
mainframe
and client server with COBOL and SQL.
Scrum Team member
7/2007 - 12/2007 Assurant Health, Miami, FL.
Sr. Programmer Analyst (Contractor)
. Maintained Policy Management System on mainframe using TSO,
JCL,
Endeavor, FileAid, COBOL, DB2,
Easytrieve and Syncsort.
. Implemented new code for risk assessment system for web
using SQL,
Easytrieve, JCL and In-stream
procs.
. Developed quality assurance on Policy Management and Risk
Assessment Systems from feasible phase through
implementation phase
. Documented all stages for production implementation with
customer acceptability testing (UAT) and versioning
software.
9/2006 - 1/2007 Affinity Internet, Ft. Lauderdale, FL.
Sr. Programmer Analyst
. Maintained financial system for in-house customers
. Implemented interfaces between Mainframe Cobol Legacy
systems and
Windows system using .Net and
Windows Forms
. Utilized Versioning Software for mainframe
11/2003 - 8/2006 The Baltimore Sun, Baltimore, MD
Sr. Programmer Analyst
. Performed daily analysis and maintenance on financial and
advertising systems using TSO, Cobol, JCL, VSAM, CICS, DB2,
Endeavor and FileAid
. Implemented Client Server system to escalate sales and
tracking of sales representatives' performance using SQL
server 2005, SQL and OBDC.
. Implemented interface between preprint system and our data
entry people automating the process feeding it into our
financial systems for automatic billing and invoices
utilizing COBOL, JCL and In-stream procs.
. Implemented an interface between on-line interactive ads
and Accounts Receivables using COBOL and XML.
. Implemented an interface between new client server Ad Desk
Production system and Accounts Receivables for the layout
of paper using Cobol, JCL,
SQL, In-stream procs, XML
. Disaster Recovery team coordinator for The Baltimore Sun
. Sarbanes Oxley committee member
. First logic implementation for interface between new Ad
Desk system and Accounts Receivables for address cleansing
using COBOL and Linux.
. Installed and tested SharePoint product for company wide
use (Tribune)
. Interfaced on-line advertising orders with PeopleSoft
general ledger system
. Scrum Team member.
6/2002 - 11/2003 The Killian Professional Group, Perry Hall, MD
Consultant
. Consulted clients on Automated Financial Systems
. Designed, coded and performed QA on Accounting Systems
. Designed and implemented Database Systems
5/1999 - 6/2002 Don King Productions, Deerfield Beach FL
Information Officer
. Performed analysis and designed a LAN/WAN Novel 4.2 system
. Configured and installed a Windows 2000 server using IIS
4.0 for website and email
. Configured Cisco router and Watch guard firewall
. Administered help desk environment, troubleshooting and
fixing hardware and software issues.
. Monitored network with Live Security Management software
. Designed database for data and video files for company's'
Tape Library
. Analyzed the JD Edwards system for possible upgrade to One
World
11/1998 - 5/1999 Data Search Network, Boca Raton, FL
Contractor
. Performed analysis for complex Financial Systems utilizing
Cobol,
JCL, VSAM, DB2, CICS, and
Easytrieve.
. Modified and tested programs for Year 2000 on Financial
systems
4/1983 - 11/1998 Virginia Employment Commission, Richmond,
VA
Programmer - Systems Analyst
. Designed, coded and implemented a DB2/CICS/Batch
Bankruptcy system
that interfaced with the Federal
Bankruptcy Courts
. Project Leader for the Year 2000 on agency Financial
Systems
. Re-designed and implemented the entire Fixed Assets system
making it a complete real-time system with nightly batch
reports using Cobol, JCL, CICS,
In-stream procs Syncsort and
Easytrieve
. Designed and implemented an automated telecommunications
system for voice data, replacing a manual one using
Easytrieve and Syncsort.
. Assisted with the conversion of The Department of Labor
CES/790 systems with other team members on mainframe using
COBOL, SAS, JCL, and In-stream procs.
. Resolved daily production issues, kept system up, and
running on a timely basis on Roscoe and TSO utilizing
Endeavor, FileAid, and other IBM Utilities.
EDUCATION
John Tyler Community College, Chester, VA
Associate in Computer Programming
University of Maryland UC
Cyber Security
Contact this candidate