Quality Assurance System
Resume:
James F. Anderson
Exton, PA *9341-2911
******@*****.***
EXPERIENCE: BNY Mellon / PNC Global Investor Services, King of
Prussia, PA
**** - **** ****** ******* ********* Analyst / Trainer
. Validate test results of new and existing code on SuRPAS
shareholder accounting system.
. Coordinate the implementation of several system
regression tests on a semi-annual basis.
. Train new and current employees on mutual funds and
SuRPAS system.
. Mentor employees on an on-going basis.
. Train external clients on new system functionality in-
house as well as at client sites.
. Assist programming staff and business analysts and
project managers in problem solving activities.
. Validated system documentation.
. Participated in numerous special projects at the request
of senior management.
1999 - 2005 Senior Quality Assurance Analyst - SuRPAS New Client
Installation Team
( Validate all new client conversions onto SuRPAS from
external shareholder
accounting systems.
( Maintained project status reports regarding ongoing
conversions.
( Created and updated all procedures for the validation
of conversions onto
SuRPAS.
( Train new and current employees on mutual fund and
SuRPAS system.
. Train external clients on new system functionality in-
house as well as at client sites.
. Created and documented internal processing procedures.
( Assisted programming staff, installers and business
analysts and project
managers in problem solving activities.
. Validated system documentation.
. Particpated in numerous special projects at the request
of senior management.
FIRST DATA INVESTOR SERVICES GROUP/FAL, Berwyn, PA
1993 - 1999 Quality Assurance Analyst / Trainer
. Validate test results of new and existing code on SuRPAS
shareholder accounting system.
. Created and coordinate the implementation of several
system regression tests on a semi-annual basis.
. Established and documented operating procedures within
the department.
. Train new and current employees on mutual funds and
SuRPAS system.
. Created a new employee training manual.
. Mentor new employees on an on-going basis.
. Train external clients on new system functionality in-
house as well as at client sites.
. Assist programming staff and business analysts in
problem solving activities.
. Particpated in numerous special projects at the request
of senior management.
SEI FINANCIAL MANAGEMENT CORPORATION, Wayne, PA
1991 - 1993 Account Manager - Retail Transfer Agency
. Managed all daily activity of twenty-nine load and no
load mutual funds with assets in excess of $2.4 billion.
. Supervised a staff of 10 fulltime and temporary
employees.
. Acted as a liaison between fund managers, advisors, and
custodian banks on a daily basis.
. Trained fund advisors and broker /dealers on daily
transfer agency policies and procedures.
. Reconciled all fund bank accounts with two custodian
banks.
. Credited bi-weekly broker commissions to approximately
forty brokers.
. Converted new fund families onto the shareholder
accounting system in conjunction with SEI Marketing and
Implementations Department.
. Established and documented all operating procedures for
three mutual fund families
. Monitored and controlled productivity and quality
results.
. Prepared and administered performance appraisals.
THE VANGUARD GROUP OF INVESTMENT COMPANIES, Wayne, PA
1988 - 1991 Business Systems Analyst - Shareholder Systems
. Controlled the distribution and approval of requirements
for the implementation of a new shareholder accounting
system.
. Acted as a liaison between Vanguard personnel and
external vendors.
. Researched and analyzed current system functionality
required for a new shareholder accounting system.
. Maintained a database of all current requirements.
1987 - 1988 Operations Supervisor _ Vanguard REIT Fund I & II
. Supervised all daily activities of two closed-end mutual
funds with assets in excess of $180 million.
. Supervised a staff of 20 fulltime and temporary
employees
. Established and documented all operating procedures.
. Trained new employees and temporary staff on operational
procedures and
shareholder accounting system usage.
. Acted as a liaison with an external software vendor to
provide accurate record keeping for shareholder
accounts.
. Participated in periodic status meetings with senior
management to monitor responses of both fund offerings.
. Monitored and controlled productivity and quality
results.
. Prepared and administered performance appraisals.
1985 - 1986 IRA Transactions Supervisor
. Supervised a staff of ten to twenty employees.
. Monitored and controlled productivity and quality
results.
. Prioritized work to be completed by processing staff.
. Trained new employees and temporary staff on IRA
regulations and system usage.
. Prepared and administered performance appraisals.
. Assisted the IRA Purchasing Unit by supervising a staff
of non-Vanguard employees at an outside vendor.
1983 - 1985 Senior Processing Representative
. Established and maintained new and existing accounts.
. Trained full-time and temporary employees.
. Assisted in supervising a staff of over forty temporary
employees.
. Assisted in the testing and implementation of a new
account processing system.
OLSTEN's Of PHILADELPHIA
1982 - 1983 Assigned to various clerical positions including a seven
month assignment with
the Vanguard Group.
SOFTWARE USED: Mutual Fund Software - DST System, Sungard System, Mellon
Financial's PAR System, BNY Mellon FSR System, BNY
Mainframe, SuRPAS, SuRPAS/DeskTop, FDISG Web Front End, API
Generator, as well as other various in-house systems.
Word Processing/Spreadsheet Software - Lotus, dBase III,
MultiMate, Word Perfect, Professional Write, Microsoft
Outlook, Microsoft Word, Microsoft Excel, Microsoft Power
Point, Visio,
Tracking Software - JIRA, Microsoft Project, and other
internal tracking systems.
EDUCATION: VILLANOVA UNIVERSITY - BS Accounting, 1982
NASD Series 6 Registered Representative (1991 -
1994)
BUZZ WORDS
SDLC
User Acceptance Testing
Test Plan Development
Risk Management
Process Improvement
Requirements Gathering
Requirements Analysis
Technical Writing
Project Management
Financial Services,
Back Office Operations
Transfer Agency
SubAccounting
Financial Services
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