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Customer Service Manager

Location:
Huntsville, AL
Posted:
April 15, 2014

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Resume:

Sherry G. Moore

**** ********** **** **, # * Huntsville, AL 35816 256-***-****

***************@*****.***

Professional Profile

Accounting /

Coordinator

Customer-focused professional with proven initiative and leadership skills.

Quick grasp and reliable execution of assigned duties. Interact well with

customers by phone and face to face. Sensitive to end-user needs --

willing to go above and beyond when following up on customer inquiries,

suggestions and complaints. Work effectively with all levels of company

management. Establish reliable professional contacts within healthcare

field.

Core Competencies

Customer Orientation Staff Supervision Vendor Relations

Product Knowledge Work Allocation Inventory Management

Training & Coaching Data Collection &

Relationship Development Ordering

Education

Alabama A & M University

BACHELOR OF BUSINESS ADMINISTRATION

Professional Experience

Burkes Outlet - Madison, AL 01-201*-**-****

ASSISTANT MANAGER

Opening, closing, bank deposits and employees safety.

Private Sitter 02-201*-**-****

Care Giver Coordinator

Exceeds Their Needs - Gretna, LA 04-2011

12-2011

HUMAN RESOURCES - ADMINISTRATIVE CLERK

Managed intake; scheduled interviews; verified information for new

employees; set up new-hire packets. Coordinated direct support workers'

training materials; input on computer. Produced direct support workers'

schedules, progress notes, and reports. Met with vendors; managed

inventory and reorders. Handled incoming and outgoing express mail; logged

daily timesheets.

Residential Real Estate - Slidell, LA 12-

199*-**-****

REALTOR

Companies served: Gardner Realty, North Shore Brokers, Distinctive Real

Estate, Coldwell Banker TEC, Prudential.

Listed and sold homes. Presented sellers and buyers with market-

comparative analyses. Scheduled inspections and appraisals. Wrote

purchase-and-sale contracts. Worked 1:1 with lenders and title companies.

Served as event coordinator. Trained new staff members; taught new staff

in real estate seminars. Helped prospective buyers and family members to

secure hotel accommodations during relocation.

Parisian, Inc. - Huntsville, AL

03-200*-**-****

SALESPERSON

Customer Service - Men's Department. Processed payments; handled sales,

returns, exchanges, and transfers. Assisted department manager with daily

report closeouts and special orders. Monitored inventory; ensured timely

restocking.

Home Instead Senior Care - Huntsville, AL

02-200*-**-****

SCHEDULER

Set up appointments for admission to facilities. Scheduled and counseled

caregivers; allocated job duties. Managed office disputes; completed time

sheets; handled some managerial duties as requested.

Computer Systems, Software, & Tools

Windows Operating Systems

Microsoft Office Products -- Word, Outlook, Excel, PowerPoint and AS400.



Contact this candidate