DANIELLE ELLIS

850-***-****

acdow9@r.postjobfree.com

Education

Master of Public Administration Walden University, 2011

Bachelor of Arts Interdisciplinary Social Sciences University of South Florida, 2006

Certificate of Completion, Govt and Law University of Cambridge, England, 2004

PROFESSIONAL EXPERIENCES

PriceWaterhouseCoopers (Contract) Dec 2013- Presently

HR Operations Associate

Facilitate meetings to discuss status and health of management system implementation

Gather requirements and create detailed BRDs and SOPs to support HR systems

Perform UAT analysis, regression testing, and mock releases for new management system

Support and maintain an expertise within HR shared service center on issues related

to payroll, learning and development, immigration, arbitration, and performance

assessment.

Citigroup, Inc. (Contract) Aug 2013 – Dec 2013

Anti-Money Laundering UAT Analyst

Performed User Acceptance Test (UAT) for AML system initiatives and performed system

regression testing where necessary.

Reviewed AML alerts and followed standard AML investigative process to ensure system

functionality

Utilized automated testing tools such as HP Quality Center and Test Director

Independently conducted searches, gathered data and recorded evidence from Citi internal

system, Actimize, the internet, commercial databases and/or Compliance contacts within Citi

Aerotek Professional Services (Contract) Aug 2012-Aug 2013

Jr. Sales Reporting Analyst

Pulled reports on sales, quotes, calls, activities, phone stats, sign-on, and a variety of other

projects for sales teams, retention, and marketing departments

Provided junior level administrator support to Salesforce end users.

Executed SQL queries daily in order to complete ad-hoc reporting requests.

Document Management Specialist

Analyzed and defined business and technical requirements for the document management

systems

Facilitated new system training to all plant managers and employees

Assisted with writing user test plans during the implementation phase

Participated in audit reviews and corrective action plans in compliance with ISO 9000 and

OSHA regulations

Nielsen Online July 2011-Aug 2012

Operations Analyst

Defined, gathered, and validated data requirements to apply statistical analysis and testing.

Collaborated with senior managers and information technology to identify and solve data

issues in order to meet SLAs for clients

Generated data reports using QA tool to classify data usage for client service managers

Conducted audit reviews and created corrective action plans in conjunction with SLAs

Executed SQL queries in order retrieve monthly data from data loader warehouse and/or

backend tables

Created excel spreadsheets to display raw and weighted data results to client service managers

Everest University Online Jan 2010-July 2011

Senior Student Service Coordinator

Built partnerships with assigned student population to support their academic success

Researched and provided legal analysis on Florida state proprietary education laws

Created and implemented academic advising plans to increase student success

Created reports for managers to improve student retention rates and academic performance

Participated in weekly project planning to meet team and department goals

Maintained accurate student records based on FERPA using CampusVue and CRM

JPMorgan Chase (Contract) Feb 2008- Jan 2010

HSA Specialist/Mortgage Tech Specialist

Provided tech support to loan officers using loan origination systems: PACS, Zippy, Loansoft

Reviewed loan information to ensure compliance with federal, state, and local guidelines

Analyzed loan application for errors and non-compliance with RESPA

Processed health savings account transactions received via mail and EFT

Audited incoming transfers for compliance and potential fraud

School District of Hillsborough County July 2007- Feb 2008

Alternative Education Social Science Teacher 6-12

Established and enforced class rules for behavior and DJJ procedures for maintaining order

with juvenile offenders

Instructed through lectures, discussions, and demonstrations all subject areas related to social

science

Adapted teaching methods with Sunshine State Standards to improve student performance

Maintained accurate and complete student records as required by law, district policies, and

Dept. of Juvenile Justice regulations

Assigned and graded all class work and proctored tests as required by state law

MEMBERSHIPS AND PUBLICATIONS

Alpha Kappa Alpha Sorority, Inc.

American Society for Public Administration Member

Elevations Magazine, Exceptional Women in a Male Dominated Industry, 2007

SKILLS

Oracle/SQL, Micro Strategy Reports, business review/market research, database/document

management, Corporate Training, Blackboard Platform, Project Development, CampusVue,

CRM user, Microsoft Office Suite, Google Chrome, LexisNexis, Westlaw SPSS, Salesforce,

Toad, Goldmine, GEMS systems, Peachtree (novice), Windows Navigator, Mozilla Firefox,

Customer Service, Lotus Notes, Data Entry, Data Analysis, Data Manipulation, Critical

Thinking, Quick Learner, Credit Analyst, Quality Assurance, Detail Oriented, 65WPM,Problem-

Solver, HTTP Watch, DB Visualizer, Survey Monkey, WebEx/Teleconference, Actimize, HP

Quality Center, Mantas, Legal Analysis, Peoplesoft, ADP, SM9

References Available

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