Quality Assurance Customer Service
Resume:
Debra Hart
Charlotte, North Carolina 28277
E *********@*******.***
WORK EXPERIENCE
Systems QA Analyst at Wells Fargo via Randstad
September 2012 - Present
Works with Wholesale Technology QA Team and responsible for Cyber Suite of products
for domestic and foreign transactions for both bank to bank and customer
transactions. Uses QC and QTP for both manual and automated testscripts. Also
supports J Systems (mainframe SOR) projects and IPAD mobile testing. Generates
various reports from Quality Center on a weekly basis for reporting to upper
management and status reporting; also represents management in national project
conference calls to generate risk/analysis, sizing, technical documentation to be
used for BRDs, PDDs, FSDs and other miscellaneous documentation to drive the
project planning phase.
Expertise: Quality Center, IIS, Hogan, Web Based Customer front and back end
applications, Excel, Power Point, Microsoft Project, J Systems, RCS, IBIS, GSMOS,
OFAC, IFT, FMS, and various other applications.
Systems QA Analyst at BB&T via Q-Centric Consultants
March 2012 - September 2012
Worked on the Lockbox Viewer Web based application project. Main responsibilities
included writing test cases, executing test cases, reporting defects, and
documenting results.
Systems QA Analyst at Wells Fargo via Tek Systems
April 2011 - Feb 2012
International Banking - Wholesale Technology Division tester of CyberInquiry (web
based customer inquiry for historical international banking transactions) and
interfacing with mainframe for GL reporting. Also assigned to several other
projects currently in the business requirements gathering stage. Using Quality
Center for various projects and SDLC including functional, usability, interface,
regression, unit and end to end testing (including front end web based
applications, log files, html files, and back end web based applications). Also
using Quality Center for matrix reporting and bug defect tracking. Generates
various reports from Quality Center on a weekly basis for reporting to upper
management and status reporting; also represents management in national project
conference calls to generate risk/analysis, sizing, technical documentation to be
used for BRDs, PDDs, FSDs and other miscellaneous documentation to drive the
project planning phase.
Expertise: Quality Center, IIS, Hogan, Web Based Customer front and back end
applications, Excel, Power Point, Microsoft Project, J Systems, RCS, IBIS, GSMOS,
OFAC, IFT, FMS, and various other applications.
Systems QA Analyst at Wells Fargo via Advantage Technical Resourcing
March 2010 - March 2011
Worked on a national project team for CIV sales and service phone banker
application including module for ATM use. Originate test plans from specs and
execute test cases from requirements documents. Positive and negative usability,
functionality, interface with mainframe, UAT, and regression testing for all
modules using ATM for payment. Also worked on several other project teams for
product specific pricing for various other consumer and business products.
Expertise: Quality Center, Rational Clearquest & DDTS, Excel, Wells Fargo CIV
Sales & Service web based application, Hogan, APS, log files, and ODS-PAS.
Consultant/Business Analyst at http://www.fluidedgeconsulting.com
July 2009 - November 2009
July 2009 - November 2009
Consultant for MVP Healthcare based in Rochester, NY. Data analysis with Provider
Relations/Medical Management/Claims staff for the provider database conversion from
Amisys to Facets - data evaluation and ultimately the termination of duplicate
providers.
Expertise: Facets, Excel, Access
Debra Hart - Page 2
Consultant/CatalystSearch
September 2008 - December 2008
Configured Macess EXP (imaging based operations management and customer service
solution that is industry standard for healthcare organizations nationally) to
maximize functionality for Enrollment Department for HHSI in Houston, TX; upgraded
version to 3.0 from 2.20.2; developed and configured workflow solutions (including
service form configuration) for Enrollment, Integriguard, Member Reconciliation,
Billing, Resolution, Medical Management, and Appeals and Grievances units;
configured Corro letters for various business units. Prepared documentation;
trained staff; configured reports to track inventory/backlog counts; and configured
Document Triage to create work items in Macess from e-mail and fax receipts.
Expertise: Macess EXP Version 3.0, Facets, Pegasus, Emdeon, Crystal Reporting
Database Coordinator/Quality Data Systems
June 2008 - August 2008
Led the effort for database cleanup in Access for conversion to more robust
application including a scheduler for dispatching repair service staff to clients.
Dispatched service employees to customers/clients requesting service/repair to
ATMs/currency counters via Verizon Text Messaging.
Expertise: Access, Verizon Text Messaging
System Admistrator/Business Analyst/QA Lead/Kaiser Permanente
February 2001 - December 2007
Managed Macess EXP; coordinated with business community and IT developers to
enhance and customize system by gathering requirements; wrote design
specifications; configured changes; scheduled code deployments to test/training
environments, trained SME's/ QA testers; developed test cases verifying new
functionality/configuration changes, and worked with documentation/training teams
for implementation of new versions/upgrades in production environment.
Expertise: Macess EXP, Diamond, Business Objects, Access, Excel
Quality Assurance Engineer/Eyecast Corporation
May 2000 - February 2001
Managed QA testing of video streaming/camera images via web and mainframe;
composed test plans for quality control from development through
Release; processed program change requests to verify accuracy according to written
design specifications and performed system/integration/regression
Testing for document of tests cases for upgrades/enhancements.
Expertise: Access, Excel, Mercury LoadRunner
Quality Assurance Analyst/McKesson/HBOC
July 1999 - March 2000
July 1999 - March 2000
Processed program change requests to verify accuracy according to written design
specifications for AMISYS claims processing software on HP3000 Mainframe and also
open applications. System/integration/regression testing for documentation of test
cases for upgrades/enhancements; tested GMIS ClaimCheck and HPR CodeReview
integrations with AMISYS claims processing software.
Expertise: AMISYS Claims Processing Medical Management Module, HP Mainframe,
Excel, Access
Debra Hart - Page 3
Sr. System Analyst/Manager/Senior Supervisor/Supervisor/Account
Representative/MAMSI (now owned by United Healthcare)
September 1990 - July 1999
Coordinated installation with GMIS, PPO, and dental products; responsible for
writing/designing specifications for programmers/developers (COBOL) on SUN
mainframe; tested enhancements according to written documentation. As Manager, had
a Claims QA unit of 50 staff members; audited 100% ofclaims processed; reported
audit results with daily quality percentages to management. As Senior
Supervisor/Supervisor I managed the file room staff of claims product area;
responsible for claims retrieval and microfiche of paper claims and offsite
storage. As Account Representative, sold small groupcoverage products.
References Available Upon Request
[pic][pic]
Contact this candidate