Customer Service Manager

Logan Carlstrom

763-***-**** *** N. *nd Street *****.************@*****.**

Apartment #6 m

River Falls, WI 54022

Goals

? Ideal: To dazzle and amaze future employers with a wide variety of experience,

leadership positions, personal achievements, and education in order to secure full

time employment that is both challenging and rewarding.

? Actual: Highlight outstanding moral characteristics and excellent work ethic

while simultaneously working to minimize the lack of real world experience and

emphasize desire to further work education.

Education

Bachelor of Business Administration 2012

Emphases in Management and Marketing

University of Wisconsin - River Falls

Management Experience

Location Manager Sept. 2013 - Present

Steel Towne, River Falls, WI

? Responsibilities: Inside and outside sales, processed orders, monitored and

maintained inventory, located new potential customers, initialized relationships

with new vendors, managed accounts, worked closely with fellow manager, exchanged

written correspondence with customers and suppliers, informed supervisor of current

affairs, fabricated custom orders, scheduled and carried out deliveries.

? Skills Required: Customer service, organization, phone etiquette, problem

solving, conflict resolution, using point of sale computer program, estimation,

adapt to unforeseen circumstances, TIG welding, strong computational skills using

U.S. standard measurements.

Warehouse Manager Jan. 2013 - Sept. 2013

Jenkin's Home Services, River Falls, WI

? Responsibilities: Managed an inventory of incoming and outgoing goods, disposed

of hazardous materials, scheduled appointments for pick up/drop offs, set up and

maintained a sales website, conducted all sales transactions, kept warehouse clean,

orderly, and usable.

? Skills Required: Building customer relationships, self direction and initiative,

ability to work unsupervised, scheduling and time management, organization,

trustworthiness, multitasking, ambitiousness, forklift driving, DOT medical card.

Additional Experience

Home Service Technician July 2102 - Dec. 2012

Jenkin's Home Services, River Falls, WI

? Responsibilities: Secured properties, removed debris, cleaned and performed

janitorial work, winterized houses, returned to properties for maintenance and

quality control, drove company vehicles, trained new employees on company protocol.

? Skills required: Perform tasks without supervision, ability to work alone as well

as with a team, team leadership, excellent time management, ability to meet

deadlines, flexibility to perform a variety of tasks on short notice, willingness

to work overtime, improvisation

Assembly Line Employee Summers, 2010 - 2012

Graco Inc., Rogers, MN

? Responsibilities: Performed complete assembly of paint sprayers, tested product

for errors and defects, packaged units for shipping, ensured quality of all paint

sprayers, worked in small groups to meet deadlines, met monthly quota, rotated

stations frequently based on current demand, assist coworkers to fix problems

? Skills Required: Read and interpret technical drawings, perform repetitive tasks

according to specifications, understand how to build multiple units, operating

power tools, following directions, verbal communication with coworkers and

supervisors.

Sandwich Delivery Expert Sept. - Dec. 2011

Jimmy John's Gourmet Sandwiches, Hudson, WI

? Responsibilities: Delivered sandwiches freaky fast, made awesome sandwiches,

answered phones enthusiastically, kept store sanitary and orderly.

? Skills Required: Strong group participation, work quickly and accurately in a

fast paced environment, operate a cash register, driving, listening and taking

directions.

Training, Knowledge, Abilities, and Miscellany

Knowledge of basic computer systems including: internet, email, Microsoft Word,

Excel, and PowerPoint. Hard working individual that enjoys hands-on labor. Passable

steel and aluminum welder. Fast learner and good with people, numbers, and plants.

Able to multitask on a regular basis and calm headed in a panic. Motivated to

succeed and not willing to let small problems/issues get in the way. Adapt at

adapting and enjoying taking the paths less traveled. Willing to work in groups or

individually always in a good mood. Jack of all trades. Upbeat and enthusiastic.

Always interested in hearing feed back. Enjoy planting my own gardens in the summer

and have tried on more than one occasion to get a job working with plants. Other

interests include: reading, history, video games, biking, paint balling, and rock

climbing. Would be willing to pass drug/criminal/driving background test.

References available upon request. Weaknesses include: spelling, heights

Contact this candidate