Manager Customer Service

Debra Lundy

**** ******** **

Lot ****

Largo, FL 33771

Cell: 207-***-****

******@*****.***

Qualification Profile: Skilled and dedicated Office Manager and Executive Assistant with 8 years experience coordinating planning and supporting daily operation and administrative functions. Highly focused and results-oriented in supporting complex deadline driven scheduling and resource allocation to meet the needs of my customers.

I am a Florida Notary.

Experience

2/1/2014-present

Belcher Elementary School, Largo Florida

Front desk Clerk

Take care of late/tardy students

Answer phones

Input student absences, tardiness, and all other related materials

I am medical certified (Can administer drugs to students)

Do any and all related front desk jobs.

02/2012 - 8/1/2013 Vacation Village RV Resort, Largo, Florida

Assistant Manager

• Coordinate reservations with available sights

• Dispatch Maintenance crews for repairs within the park

• Address resident complaints to equitable resolution

• Responsible for the daily balancing of receipts

• Take on duties of the park manager when not available

09/2010 - 09/2011 The Standard, Portland, Oregon

Call Center Representative

• Respond to Contact Center inquiries regarding member short term disability claims by delivering personalized service

• Review claim complaints as it relates to the benefit and time frame of the claim

• Problem solve, perform initial research and follow-up with member issues as needed

• Utilize standard practices for escalation to the examiner/analyst

• Approval of claim extensions as established by the supervisor

08/2007–8/2009 Sagadahoc Title Company, Bath, Maine

Office Manager

• Resolve loan closing issues through negotiations with the Lending Institution and Purchaser

• Assigning staff duties in Deed Recordings and Title Searches

• Scheduling of closings throughout the state of Maine

Make business decisions in the absence of the Director of the Maine Branch Office

• Front Line Customer Contact

• Proficient and Computer literate

• Administrative support for the Vice President

• Knowledgeable, skilled and have ability with procedures and standards, demonstrated excellent interpersonal, written/verbal communication and customer service skills to work effectively with people of diverse talent and background

• Excellent organizational and project management skills with self-initiative to prioritize multiple projects in order to meet individual and the departments needs

• Experience in administrative support at the executive level

10/03-08/07 Warranty Title Company, Portland, Maine

Office Manager/Executive Assistant

• Resolve loan closing issues through negotiations with the Lending Institution and Purchaser

• Assigning staff duties in Deed Recordings and Title Searches

Scheduling of closings throughout the state of Maine

• Make business decisions in the absence of the Director of the Maine Branch Office

Education 1998-1999

Utica School of Commerce Canastota NY

Completed classes in Human Resource Management Word Perfect Excel and other Software programs

References are available on request

Contact this candidate