Customer Service Manager

DAWN FREED **** Ridgewick Drive Wickliffe, OH ****2

*********@*********.*** 440-***-****

ADMINISTRATIVE PROFESSIONAL

Skilled and results-driven Office/Business management professional with 15+

years of experience in all functions of office and business operations.

Customer Service and Relations ? Accounts Payable and Receivable / Cash

Receivable ? Financial Administration ? Inventory Control ? Payroll

Processing and Auditing ? Recruiting, Interview and Hiring ? Front Desk

Management ? Data Entry ? Banking and Depositing ? Computer / Office

Equipment Operations ? Records Management ? Event Coordination

Typing 60 wpm ? 12-key by touch ? Windows 98, 2007and Vista ? Microsoft

Office, Excel and Publisher ? Micros ? Event Vision ? Fax Machine ?

Photocopier

OBJECTIVE:

OPERATIONS / ADMINISTRATIVE / ACCOUNTING / OFFICE

To secure an administrative operations/office

management/accounting/clerical position that will allow me to utilize my

many years of successful work experience in administrative operations

support, clerical, general accounting, business management and office

management.

EXPERIENCE:

Freeway Lanes Wickliffe, OH May 2011 -April 2013

Assistant General Manager

. Provided exceptional front desk customer service. Proactively built

customer relations through soliciting feedback and addressing and

resolving customer complaints.

. Performed all activities necessary to process payroll, including

maintaining related records, filing tax reports and voluntary

deduction reports, processing involuntary deductions, preparing

accounting transactions and special reports.

. Recruited, interviewed and staffed bowling alley personnel

. Scheduled staffing levels to meet the needs of the bowling alley and

day-to-day business operations. Opened and closed bowling alley.

. Performed accounting and clerical functions to support the bowling

alley operations. This would include accounts payable, accounts

receivable and bank deposits.

. Reconciled banking statements. Researched, tracked and resolved

accounting problems.

. Oversaw the weekly management and growth of the snack and beverage

segment of the business (snack bar products, food, liquor, pop and

vending machines)

. Conducted daily shift audits for the bowling alley operations.

. Updated bowling league results, records and verified weekly league

financial operations.

. Organized and managed all bowling alley events such as tournaments,

parties, banquets and charitable events. Created invoices for Special

Events and Tournaments.

Insanelanes, Inc. Wickliffe, OH November 2005 - April 2011

Administrative Assistant

. Answered telephone and electronic inquiries and forwarded telephone

calls and messages to appropriate person

. Coordinated and maintained calendar for General Manager. Scheduled

appointments, and conference calls. Coordinated complex travel

arrangements, accommodations, and itineraries for General Manager and

staff.

. Prepared, recorded, reviewed and proofread correspondence, invoices,

presentations, brochures, fliers, publications, reports and relevant

material.

. Open and distribute incoming regular and electronic mail and other

material and coordinate the flow of information internally and with

other departments and organizations.

. Obtained revenue and pays invoices by verifying and completing payable

and receivable transactions.

. Processed banking statements and booking entries according to stated

procedures so that all transactions are recorded in a timely and

accurate manner.

. Ensured that payroll was processed timely and accurately. Maintained

payroll record/files and inputted data verifying accuracy of

information. Prepared payroll reports. Calculated and entered wage

garnishments. Researched and resolved payroll issues and addressed

employee's payroll concerns.

. Created ad managed companies Monthly Newsletter.

Fashion Bug Willowick, OH 1998 - 2005

Store Manager

. Responsible for maintain Employee Staffing by recruiting, selecting,

orienting, and training employees as well as coaching, counseling, and

disciplining employees; planning, monitoring, and appraising job

results.

. Achieved financial objectives by preparing an annual budget;

scheduling expenditures; analyzing variances; initiating corrective

actions.

. Identified current and future customer requirements by establishing

rapport with potential and actual customers and other persons in a

position to understand service requirements.

. Ensured availability of merchandise and services by approving

contracts; maintaining inventories.

. Worked with District Manager to formulate pricing policies by

reviewing merchandising activities; determining additional needed

sales promotion; authorizing clearance sales; studying trends.

. Marketed merchandise by studying advertising, sales promotion, and

display plans; analyzing operating and financial statements for

profitability ratios.

. Secured merchandise by implementing security systems and measures.

. Protected employees and customers by providing a safe and clean store

environment.

. Maintained the stability and reputation of the store by complying with

legal requirements.

. Determined marketing strategy changes by reviewing operating and

financial statements and departmental sales records.

EDUCATION

Madison High School 3.4 GPA / Business Management 1993

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