Service Objective

Location:

Posted:

April 15, 2014

James L. Allen

Objective

I am looking for a good job closer to my hometown and family members that I have living there. I am a very hard worker, and

am use to working in large shops with large quotas. I have been in the car industry since 1990 and became an advisor in 1993

and am currently still holding that same position in a very large, well known dealership. I enjoy what I do, my position and I

am very people oriented. My work attendance is excellent and I go everyday with the intent on making my customers happy

with the work that is done to their vehicle. I pride myself in making sure that no matter what comes through the door, that I can

make it right. I am also very hands on so if I need to assist in making things right, I am not afraid to jump in and assist.

Education

Diploma May, 1988 James Madison High, San Antonio, Texas

Leadership

I am currently one of 10 Service advisors. I have my own team of 6 technicians.

I currently hold a C.S.I of 93% and that is my average.

I handle roughly a total of 30-35 R.O’s on any given day.

I frequently deal with extended warranty companies, and other associations in the car industry.

Experience

Service Advisor: Toyota of des moines, des moines, iowa may 2008-present

I work in a very fast paced environment, in a large dealership.

There are 45 bays within this service department and I am in charge of 6 technicians

I deal with customers, sell products to them, as well as advise them on what they will need in the future to keep their vehicle

running smoothly and properly for as long as possible.

I work as hard as possible to meet the dealerships quota’s each month, as well as my own.

Service Advisor: karl chevrolet, des moines, iowa november 1996-may 2008

I worked as one of 14 service advisors in a large service department that held 74 bays within it and I was in charge of 8

technicians. My average C.S.I score during this time was a 90%.

I dealt with many customers daily, wrote close to 45-50 R.O’s on any given day.

. I was in charge of contacting warranty companies, and any other companies associated with this specific dealership

. I sold products, advised customers on items and recommended future services that were needed to keep their vehicles

running and operating properly.

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