Customer Service Management

DEBA PRASANNA DAS

C/O Professor Jayakrushna Das, Qtr. No. IV62, OUAT Colony, At: Siripur,

Bhubaneswar, Odisha

Contact: +91-889******* / +91-720*******

E-mail: **************@*****.***

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OPERATIONS, BACK OFFICE & CUSTOMER SERVICE PROFESSIONAL

Seeking a position to utilize my skills and abilities in an Industry that

offers professional growth while being resourceful

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PROFILE

. Competent and result oriented Professional with around 4 years of

experience in Operations, Sales, Marketing, Client Relationship

Management, Team Management including Back Office Management; handled the

responsibility of updating all the records and preparing MIS.

. Currently working with Vardhman Yarns and Threads Limited as Senior Sales

Representative; adept in streamlining the working procedures, formulating

effective solutions for enhancing the client operations.

. Demonstrated skills in the domains of Back Office Management, Office

Administration, Data management & Customer Service with proficiency in

use of latest management practices & quality management systems.

. Highly competent in creating win-win relationship with Clients and

Customers though excellent coordination / negotiation skills for repeat /

referral business.

. A keen planner, strategist & implementer with demonstrated abilities in

managing operations/ resources, with focus on profitability. A team

player and leader with exemplary communication, analytical, interpersonal

and problem solving skills.

Core Competencies:

Operation Management ( Data Analysis/ Documentation ( Reports Generation/

MIS ( Liaison/ Coordination ( Customer Relationship Management ( Strategy

Planning ( Grievance Management ( Team Management ( Training and

Development ( Administration ( Cross-functional Coordination

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PROFESSIONAL EXPERIENCE

VARDHMAN YARNS AND THREADS LIMITED July 2012 - Till

date

Senior Sales Representative

. Planning & conceptualizing various strategies to achieve business goals,

aimed towards the growth in business volumes as well as profitability,

expansion & diversification as per the need/ resources available while

achieving the set targets.

. Responsible for generation of a business of Rs. 10 lakh per month along

with recruitment of dealers in my area.

. Handling cash and preparing credit, sales, cash and stock reports as a

part of daily closings while managing the expenses of the branch while

maintaining the daily and monthly accounts ledgers.

. Deftly handling the task of looking after various reports like aging wise

Outstanding Reports and preparing Daily Collection Report & Aging wise

outstanding report; accountable for monthly collection in the area.

. Preparing Credit Notes against rate difference, shortage and goods return

while generating commercial invoice of goods transfer.

. Maintaining healthy business relations with clients & external associates

for securing repeat business & long term customer loyalty and worked

towards solving their queries and complaints efficiently.

SAMRUDDHA JEEVAN FOODS INDIA LIMITED April 2011 - June

2012

Customer Service Centre In-charge

. Successfully handled the responsibility of achieving overall business

target of branch in the Rourkela and Jharsuguda Branch.

. Ensured timely service delivery as well as collections from the clients

within the stipulated credit period while managing the distribution

system of the company & maintained smooth operations across the units.

. Maintained timely MIS & database reflecting the trends & developments of

the company regarding sales, business development, vendor reconciliation,

etc for budgetary & strategic review to enhance business of the company.

. Imparted training and set-up targets for marketing executives; handled

the task of recruitment of Marketing Executives.

PRAGATI CO-OPERATIVE SOCIETY 2009 - 2010

Marketing Associate (Part-time)

. Handled the task of daily collection of installments on daily basis;

maintained day-to-day bank transactions and updated records.

. Made fact-based decisions regarding marketing strategy to develop the

product as a brand while designing effective and cost-efficient

implementation programs based on Customer, Competitive, Collaborator

Analysis and Industry & Company Analysis.

. Finalizing the loan amount with the client / person; ; developed &

analyzed MIS.

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EDUCATIONAL & PROFESSIONAL CREDENTIALS

MBA (Marketing & Human Resource Management), 2010

Madhusudan Institute of Co-operative Management (MICM) (Affiliated to BPUT)

Diploma in Computer Application

B.Sc. (Science), 2008

Utkal University

Intermediate (Science), 2005

C.H.S.E., Odisha

Matriculation, 2000

Board of Secondary Education, Odisha

Computer Proficiency: Windows, MS-Office & Internet Applications

Projects Undertaken:

. Completed Summer Project on "Training and Development" in NALCO.

. Dissertation Project on "Green Marketing".

Co-curricular Accolades:

. Got Navodaya & Scholarships in School.

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Extra Curricular Accolades:

. Represented my school in block & district level quiz competition.

Date of Birth: 2nd July 1985

Languages Known: English, Hindi, and Oriya

Permanent address: Nalmallick Patana, Mangalpur, Jajpur, Odisha - 755011

References: Available on Request

Contact this candidate