Customer Service Sales

**** ***** ***

COLUMBUS, OHIO *****

PHONE :614-***-****

Email:************@*****.***

Objective

To secure a position that will enable me to utilize my strong organizational and customer service skills; while providing me the opportunity to expand those skills and grow with the company.

Experience

2013-2014 Jcpenney Call CenterCustomer Care Services§ Make jcpenney order for the company§ Transfering calls§ Solving customer problem

2012-2013 Mrs(Chase Collections)Collections/Customer Servicen Inbound/Outbound customer servicen Setup payment arrangementsn Settle Accounts

2011– 2012 Sears Home Improvement Columbus, OHCustomer Service/Salesn Inbound/Outbound customer service and sales.n Provided free estimates for potential customers.n Setting appointments for product service demostrations.

2006–2009 Image Processing Systems Columbus, OHLead QC Specialistn Contracted employee for Ohio Public Employee Retirement Systems.n Scanned/prepared documents to be converted into online files.n Responsible for training team members in the Scan QC Operations.Education

2004-2005 American School of Technology Columbus, OH

SkillsTyping (30-40 wpm), MS Word,MS Outlook, Faxing, Call Center, Customer Service,Great Active Listening and Sales

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