Customer Service Project

Gregory D. Poe

**** ****** ***** **. ******, IL *1873

********@*****.*** 217-***-****

Professional

Experience Frasca International, Inc. Program/PMO Manager 2006 – 2014

• Project Management Office [PMO]

o Established procedures for DAU identified project milestones

[KO/SRR/PDR/CDR/TRR/FAT].

o Implemented RTM process for System Requirements Reviews

o Coordinated with Manufacturing, Engineering, Accounting, and IT to

produce monthly project reports for material $$, labor estimates vs

actual.

o Coordinated with Contracts to ensure the flow of contractual

documentation was traceable from proposal through contract signing

and hand-off to Project Management.

o Custom Proposal responses to RFPs and RFQs

o Subcontractor and vendor management

• Projects Delivered for Europe, Asia, and domestic

o Rotary Wing: $25+Mil Budget

3 AgustaWestland AW139 FTDs FAA level 6 and ENAC

qualified.

1 EuroCopter 155 FTD 2 FNPT III / MCC

1 AS332 FTD 2 FNPT III / MCC

1 EC225 cockpit components

o Fixed Wing: $20+Mil Budget

2 Cessna Mustang G1000 FTDs for FAA in OKC.

2 Cessna Caravan FTDs for IRAQ military.

Several G1000 C172 FTDs for Asia and domestic.

3 Embraer Phenom Prodigy FTDs CAA qualified.

1 Piper Seminole for Asia

Several Diamond and Cirrus FTDs.

o Flight Test Data gathering: Cessna Mustang, Embraer Phenom,

EC155, AS332

o Additional add-ons including CLS for spares and maintenance,

custom visual databases, and upgrades

GDP Consulting Owner and Consultant 1998 -

2006

• Consulting services to Computer/Financial Institutions regarding FDIC Y2K

regulations - including inventory control, computer and network system

upgrades, and customer relations.

• Represented clients during formal FDIC reviews.

• Presented technical material verbally and in written form.

• Planned and conducted training on multiple topics to differing levels of

professional personnel.

• Successful negotiations with, and on behalf of, executive management.

Southern Illinois University Visiting Lecturer/Aviation Flight Instructor 1997 –

2006

• Began aviation training in June 1997. Achieved Instructor, Commercial,

Primary ratings with Instrument and Multi-Engine add-ons

• Began pilot instruction January 2000 for Primary, Instrument, Commercial,

and Instructor students

• Gold Seal Flight Instructor.

• Approximately 2000 hrs total – 1500 hrs instruction.

• Light Cessna aircraft

• Selected as Bargaining Chair for new Non-Tenured Track (NTT) Faculty union

• Successfully negotiated first collective bargaining agreement between NTT

and SIU-C

Director of Operations Coast International Telecom 1992-

1997

Education

• Managed the MIS, ISP Billing, Customer Service, and Activation groups.

Other • Directed the MIS, ISP Billing, Customer Service, and Activation groups.

• Main account executive for AT&T, Sprint, and MCI contracts.

• Initiated, planned, organized, implemented programs to further goals and

objectives of CII.

• Managed the IT integration of customer and billing programs from purchased

companies.

• Managed the successful transition of all IT services, servers, networks,

workstations to new corporate facilities.

• Implemented new ISP fiber optic ring services.

• Implemented 50+ workstation call center.

• Reduced monthly billing cycles from 72 hours to 4 hours/ implemented

staggered cycle billing.

• Lead multiple groups encompassing various levels of professional and

technical development.

Chief Information Officer Amega, Inc 1991-1992

• Lead multiple groups encompassing various levels of professional and

technical development.

• Implemented IDEAS TQM software using 4GL Dataflex relational database

software.

• Lead the development of custom payroll applications for temporary staffing of

healthcare professionals.

• Represented the company during contract sales

1991

Bachelor of Science – Mathematics Minor – Administration of Justice

• University of Missouri - Kansas City, MO

• Top 14% of all graduating Mathematics majors nationally

• Member of MENSA

• Certified Teacher (Type 39 - Substitute)

• Certified Network Administrator / A+

• Proficient in all MSOffice products including MSProject, Visual Manufacturing &

Visual Project ERP, Atlassian JIRA.

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