Customer Service Sales

NANCY A. JEAN-SIMON

** ***** ******, ******, ** *2126

617-***-**** (C) ~ **************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Health Care Representative with proven ability and achievement

in opening, developing, and maintaining profitable, long-term business

relationships. Excellent communication and leadership skills. Ability to

communicate candidly to superiors and peers. Recognized for superior

client customer service and persistent follow up skills. Knowledge of

experience calibrating to hospitals, physicians and healthcare personnel.

Regis College, Weston, MA

Masters of Science in Healthcare Administration (MS, MHA) December

2013

Northeastern University, Boston, MA

Bachelor of Science in Psychology

May 2006

Obtained three years full credited nursing and life science courses

Initiated Co-op experiences at Boston's top three hospitals and ExamOne

(Quest Diagnostics)

WORK EXPERIENCE

Kindred Healthcare

July 2012 - present

Clinical Liaison

. Works closely with the administrative, marketing, sales and admissions

staff by overseeing the coordination of all pre-admission assessments,

hospital relations, external case management, and inquiries

. Facilitates building relationships in Boston Medical Center and their

community referral sources.

. Enhance and promote Kindred Healthcare services and programs by

providing information and education to Boston Medical professionals

and organization to ensure patient services are delivered

Roscommon Healthcare

January 2012 - July 2012

Clinical Liaison (Per Diem)

. Responsible for established and maintained positive relationships with

customers and referral sources within the Boston area

. Facilitated and coordinated the referral and admission process to

promote a continuum care model

. Developed and increased access to Roscommon Healthcare in the

communities that the location serves.

Stryker Sustainability Solutions (aka: Ascent) April 2010 -

July 2011

Account Service Representative

. Established and maintain Customer Preference Charts (CPC) for each

account to define how to handle the reprocessing and return of

reprocessed single-use medical devices

. Built and maintained strong customer relationship to sustain and grow

revenue

. Participated in business review and in-service meetings learning how

to make effective presentation to educate and influence customers to a

higher participation level.

. Developed strategic thinking skills while through writing of Account

Specific Action Plans (ASAPs) to proactively address high-risk

concerns with Key and Growth Accounts

. Implemented new accounts and programs with customers to ensure

business opportunities are fully captured resulting in higher customer

satisfaction and increase revenue

. Measured the effectiveness of implemented programs and identifies

opportunities for further cost savings

Medical Sales Management March 2009 -

April 2010

Regional Sales Manager Specialty: Orthopedics

. Managed 16 territories throughout the nation prospecting and building

new business for orthopedics, rheumatology, podiatry, and internal

medicine facilities

. Sold and marketed steroid, pain, gel medications and discussed

competitive pricing, shipping and handling of delivery, quality

assurance of products and company

. Provided patient care through diligent customer service, HIPPA

standard regulations policy, and comprehensive testing program of

steroid products

RS Medical December 2007 - January 2009

Account Manager

. Medical device sales position involving the sales marketing of the

following products: Activforce Knee brace, RS- OA Knee Stimulation, RS-

TENS device, RS-4i stimulator, Lumbar orthotics back bracing, Bone

Stimulation, Cervical Traction

. Called on Orthopedic Surgeons, Pain Management Specialists,

Neurologists, Neurosurgeons, Physical Medicine and rehabilitation,

Internal Medicine and others

. Enthusiastically built relationships with Physicians via office

visits, lunch and learns, dinner programs and roundtable events by

utilizing interpersonal skills to cultivate, compel and close

physicians into utilizing the RS Medical products line to treat

patients

. Attended aggressive one month training seminar on technical, medical

and biological aspects of RS Medical devices and upcoming products

. Instructed patients on the use of multi-product line portfolio,

demonstrating usage, compliance, gathering all necessary patient

information, insurance verification and fitting devices onto patients

ExamOne, a subsidiary of Quest Diagnostics July 2006-

December 2007

Sales Representative I

. Managed customer/client relationships with assigned and prospected

accounts to ensure that they receive high quality service.

. Assisted field sales with marketing ideas regarding new growth

opportunities through prospective or current accounts.

. Managed account inquiries and educate customers/clients on all new

products and services through outside sales force

. Trained new employees during my first year about target accounts,

sales calls, marketing ideas, online ordering, presentations, time

management, work ethics, and etc

. Sales Representative for the state of Massachusetts and overseas

territories within the state of Rhode Island

COMPUTER SKILLS

Microsoft Office Suite, MS Word, MS Excel, MS PowerPoint Windows XP

ACTIVITIES

Member of the American College of Healthcare Executives (ACHE- Student)

Member of Harvard Black Society Association Alumni (Student)

Department of Social Services (DSS) Teenage Mentor

Certified in Cardiopulmonary Education

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