Don Wallace
Installation and Maintenance Technician
Rockwall, TX
********@*****.*** - 214-***-****
Motivated Cable Technician with more than 8 years in the Cable industry. Adaptable and personable with a
focus on customer
service. Willing to travel and work a flexible schedule.
WORK EXPERIENCE
Truck Driver
Folkens Bros Trucking - Lester, IA
Responsibilities
Long Haul Trucking
Installation and Maintenance Technician
Verizon Communications - Wylie, TX - March 2005 to August 2013
75098
Install phone/internet/video to meet aplicable standards and codes. Test and inspect systems upon completion
of installation to assure quality and proper operation. Provide system information and training to the customer.
Responded immediately to service needs as assigned for timely repairs or replacement of equipment.
Performed required
after-hours service on an as-needed basis to meet the needs of customers.
Completed documentation for installations and service calls, clearly outlining and chnages or special
instrucitons.
Assured proper maintenance and accountability for assigned company vehicle tools and inventory to promote
professionalism,
efficiency and productivity.
Observed and complied with safety regulations and maintenance procedures.
Acted as a mentor to entry-level technicians, to install, test, troubleshoot, repair and modify equipment.
Met 99% of deadlines and quotas for installations and repairs.
Resolved an average of 10 technical inquiries each day.
Truck Driver
Self Employed - Dallas, TX - June 1992 to March 2005
Drives truck with capacity of more than 3 tons to transport and deliver cargo, materials, produce and livestock.
Maintains radio or telephone contact with base or supervisor to receive instructions or be dispatched to new
location.
Maintains truck log according to state and federal regulations; Keeps record of materials and products
transported.
Position blocks and ties rope around items to secure cargo for transport.
Cleans, inspects, and services vehicle. Operates equipment on vehicle to load, unload, or disperse cargo or
materials.
Obtains customer signature or collects payment for goods delivered and delivery charges.
Assists in loading and unloading truck manually.
Chief Electrician / Microwave Technician
TPL / TU Electric - Dallas, TX - October 1970 to January 2004
Dallas
Installation of microwave communication systems, multiplexing equipment, dc power systems and associated
cabling.
Diagnosis of path alignment problems and troubleshoot MW systems to the card level. Conduct site audits
for future installs.
Comply with various customers standards of installation; Communicate with the customer about issues, on
site changes and recommendations ~ within OSHA regulations.
Basic understanding of Microwave Theory. (i.e. polarity, path alignment, modulation, bandwidth and
power(dBm)) Use of
Power Meter, Frequency Counter, Spectrum Analyzer and Digital Voltmeter.
Understanding of TDM and Ethernet structural characteristics. Understanding of DC and basic AC power.
Read and understand
schematics and block diagrams for installation and troubleshooting purposes.
EDUCATION
Associate of Science
University of Texas at Arlington - Arlington, TX
ADDITIONAL INFORMATION
Skills
Cable installation expert Critical thinking
Network connectivity knowledge Complex problem solving
Flexible schedule Active listening
Motivated team player Operations and Systems analysis
Basic mathematical aptitude Extremely dependable
Time management Works extended hours