Customer Service Engineer

James Zeng

**** ***** **. ******* ** *****

***********@*****.*** Cell: 405-***-****

OBJECTIVE

To obtain an IT Help Desk Representative position and employ my education, skills and abilities

EDUCATION

• Apple Mac repair troubleshooting training Houston TX 03-2014

• Network Systems Engineer Meridian Technology Center Stillwater, OK 2012-2013

• Online Total Seminars CompTIA training program study Stillwater, OK 2010-2011

• MIS Oklahoma City University OKC, OK 1997-1999

CERTIFICATION

• Comp

TIA A+, CompTIA Network+, CompTIA Server+ 2012-2013

COMPUTER SKILLS

• System hardware and software: Repair, install, troubleshoot computers and computer-related

equipment; install and configure operating systems and application software.

• Network: Install, configure, troubleshoot, upgrade and support an organization’s LAN and/or WAN.

Capable of network and server installation and support for network users in various work

environments. Solve company-wide network and security problems.

• Server: Implementation and configuration of Microsoft Windows Server 2003, 2008 R2 Active

Directory service and/or network infrastructure.

• Knowledge of database, system analysis and design.

PERSONAL SKILLS

• Outstanding Interpersonal and organizational skills

• Strong verbal and written communication skills

• Excellent customer service skills

• Ability to address complex problems using available resources

• Adaptability to a fast paced and ever-changing environment

EXPERIENCE

• Intern IT Department, Meridian Technology

Center Stillwater, OK 08/2013-12/2013

Configure user accounts in server, repair and install printers, recover networking and hard drives,

replace memory chips, hook up PC systems, install and upgrade application software, install and

repair Window OS, Imaged hard disks, repair e-mail, virus removal, etc.

• Restaurant Manager New China Buffet

Tupelo, MS 2007-2009

Managed restaurant POS server, terminal computers, printers and peripherals. In charge of the

daily business operation with owner’s minimal supervision;

• Instructor JiaYing University GuangDong, China 2004-2007

Full-time Faculty in Foreign Language School

Taught students Business Practices, American Language and Culture, and Business English

• Sale

s Representative Lins International Import INC Dallas, TX 2000-2003

Used warehouse/ retail POS software to process quotes, sales order, invoicing and prepare shipping

documents; Maintained company Intranet, printers and peripherals.

AVAILABILITY Eligible to work without restrictions and immediately available

Contact this candidate