Human Resources

Josephine H. Flores

**** ******* ******, **** ******, California 93063 Email: ********@*.****.*** Phone: 805-***-****

Education University of California Los Angeles (UCLA) June 2013

Bachelor of Arts in Sociology

Major GPA: 3.63 / Overall GPA since return: 3.77

Recipient of Myrtle Hickey DeLuce Scholarship, UCLA 2011 and 2012

Recipient of Renaissance Award through the Center for Study of Women at UCLA, June 2013

Moorpark College Moorpark, CA June 2011

Associate in Arts of Natural Sciences/GPA: 3.85

Certification Microsoft Certified Professional (MCP ID #1674842)

November 1999

Experience Dukes Incorporated Northridge, CA November 1999 – April 2001

Computer Technician – IT Support

Managed and installed computer software, updates, and executed system backups

Diagnosed and repaired hardware and software issues

Removed and prevented virus infection

Home Savings of America Irwindale, CA April 1998 – June 1999

Senior Operations Specialist

Centralized savings account loan processes for Texas and California offices

Processed daily payoff of maturing savings account loans

Oversaw correction of exceptions on weekly savings account loan audit reports

Home Savings of America Pico Rivera, CA September 1994 – April 1998

Account Executive Manager

Managed referral and sales activities in liquid deposit growth, investments, and consumer lending

Trained and supervised 6 - 8 department employees in new account opening procedures, consumer

lending transactions, and business banking services

Conducted monthly reviews and yearly performance appraisals of 6 - 8 departmental employees

Implemented discipline and counseling of staff as needed

Executed monthly department staff schedules and performed timekeeping review

Community Vista Fundamental School Simi Valley, CA August 2008 – June 2011

Involvement Classroom Parent Volunteer

Assisted three classrooms with renewals and checkout of books during weekly library visits

Designed classroom yearbook page with photos of various school events taken throughout the year

Engaged students twice weekly in physical exercise through participation in sports and games

Saint Rose of Lima Catholic Church Simi Valley, CA February 2001 – present

Volunteer

Monitor guests overnight at local church or hall in ecumenical effort to provide shelter to homeless

individuals and families under Public Action to Deliver Shelter (P.A.D.S.)

Assist with set-up of annual carnival and other fundraising events, including baking of various cakes

and pastries

Josephine H. Flores

3258 Emerald Avenue, Simi Valley, California 93063 Email: ********@*.****.*** Phone: 805-***-****

Skills

Experienced user of Microsoft Word, Excel, and PowerPoint

Bilingual English / Spanish (oral and written translation)

Contact this candidate