Ebony Burnette

**** ********** ****** **** **

Durham, NC 27707 919-***-****

acdon0@r.postjobfree.com

Objective: Seek the position, which will allow me to further utilize my

existing skills and enable to acquire new abilities.

Qualification:

Dependable, works well with others appreciates diversity. Take pride in

completed assignments. Strives for quality in work and appreciates

constructive assessment of my work ethic.

Experience:

Work Experience:

American Airlines (Feb 2013- May 2013)

.Home-Based Reservations Rep

.Able to take credit cards via phone

.Proficient in MS office Suite

.Make outbound calls

.Take inbound calls

.Perform data entry services for the company in regards to customer's

information, Calls logs and successful sales.

.Expert in using company's software for data entry purposes

.Strong communication and persuasive skills.

Durham Public Schools (Aug 2011-Feb2013)

.Work as an Instructional Assistant

.Working with students elementary school K-5

.Skill learning with math, literacy, and science.

ACS (Mar 2011- May 2011)

Sprint Campaign

.. Technical Support Agent

.. Care Customer Service Agent

.. Sales Agent

Elmo's Diner, Durham, NC (June 2010- Present)

Works as Host

.. Door Host

.. Busier

.. Expedite

Rack Room Shoes, Morrisville, NC . (May 2008 - Aug 2008)

Worked as cashier

.. Responsible for providing the help and support to the customer to chose

the right type of footwear according to their requirements

.. Responsible for counting money in cash drawers to make sure the

correction of amount.

.. Welcomed customers entering the store.

.. Responsible for solving customer's complaints.

.. Credits, refunds, receipts are issued due to the customer's requirement.

.. Responsible for answering phone calls of customer to provide all the

information regarding to products.

.. Done various other duties as assigned.

Abercrombie, South point Mall, Durham, NC (Dec 2007 - Mar 2008)

Worked as cashier

.. Done primary duties such as cashiering, preparing deposits, registration

of funds and helping management of closing processes.

.. Helped customers as the sales person.

.. Responsible for preparing dummies to put on show.

.. Responsible for other duties as assigned

Super Target, South point Location, Durham, NC (June 2007 - Oct 2007)

Worked as cashier

.. Ensure the correct customer service provided to them.

.. Responsible for maintaining the area clean and orderly.

.. Also done duty of cashier in various areas such as returns, imposed

store policies, purchasing, returns etc.

.. Responsible for other duties as assigned

Aeropostale, Northgate Mall, Durham, NC (June 2006- Jan 2007)

Worked as cashier

.. Welcomed customers entering the store.

.. Responsible for counting money in cash drawers to make sure the

correction of amount.

.. Help customer to solve the problems or issues

.. Monitor and organize the floor coverage to drive the sales.

Education:

High School:

2004-2008

Hillside High School Fayetteville St. Durham, NC

College:

Johnson C. Smith University

Charlotte, NC

Major: Computer Information Systems

Durham Technical Community College Durham, NC

Major: Computer Information Technology

Special Skills:

Computer Skills:

. MS Word

. MS Excel

. Adobe Reader

. Planning and Scheduling

. Written Communication

. Customer Service

. Internet Research

. Telephone Reception

. Purchasing

. Strong organization and analytical skills.

. Excellent interpersonal skills, office etiquette and phone manners.

. Fast typing

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