Sales Customer Service

OLUWA RAINES

**** ******** ******, **** *****, Georgia 30344 Mobile: 404-***-****

Email:*********@*******.***

Financial Services Professional / Account Manager / Outside Sales / Medical

Sales Rep

PROFESSIONAL SUMMARY

Dynamic and results-driven Sales Professional with over 15 years of

comprehensive sales and marketing experience. Proven ability to build

relationships, increase customer base, and maximize account sales. Areas

of expertise include developing sales strategies, analyzing client

requirements, recommending solutions and closing complex sales

opportunities.

1 Strengths:

. Effective time and territory management skills

. Cultivating positive account relationships with all levels of

professionals and administrative management through a consultative sales

approach

. Providing superior customer service through effective listening,

thorough needs assessment, and meticulous follow through

EXPERIENCE

SUNTRUST BANKS INC. - Banking, Securities and Investment Products and

Services (www.suntrust.com) Atlanta, GA

SunTrust is one of the nation's largest and strongest financial

services holding companies.

Licensed Financial Services Representative (February 2011 - Present)

Responsibilities include developing new and strengthening/expanding

existing personal and business client relationships through daily

relationship management and providing financial solutions that meet

clients needs and goals.

. Exceeded branch sales and customer service goals by providing excellent

service, offering and selling personal and/or business products and

services.

E*TRADE FINANCIAL CORP. - Securities and Financial Services

(www.etrade.com) Atlanta, GA

E*TRADE FINANCIAL is a global financial leader, delivering value and

innovation to millions of customers in more than 40 countries worldwide.

Financial Services Representative (August 2009 - February 2011)

Responsibilities include providing guidance and education to clients on

E*TRADE's wide range of products and services to help them

become successful investors.

. Assisted customers with executing equity and options trades.

. Resolved complex customer issues/questions utilizing advance product

knowledge and a strong understanding of the securities industry and

E*TRADE products and services.

. Converted inbound prospect calls into sales opportunities - grew

business by proactively cross-selling/up-selling products.

METLIFE INSURANCE CO. - Securities and Investment Advisory Services

(www.metlife.com) Atlanta, GA

MetLife, Inc. is a leading provider of insurance and other financial

services to millions of individual and institutional customers throughout

the US.

Investment Advisor Representative (November 2008 - June 2009)

Responsibilities include assessing clients' assets, liabilities, cash flow,

insurance coverage, tax status, and financial objectives to establish

investment strategies.

. Recommended strategies clients can use to achieve their financial goals

and objectives, including specific recommendations in such areas as cash

management, insurance coverage, and investment planning.

NEW YORK LIFE INSURANCE CO. - Financial Services and Risk Management

(www.newyorklife.com) Atlanta, GA

New York Life is the number one insurance sales company in the US.

Financial Services Professional (Dec 2007 - Jun 2008)

Responsibilities include building a comprehensive financial plan for

individuals and small businesses.

. Created and implemented financial plans for clients using a variety of

concepts including Risk Management, Wealth

Accumulation, Wealth Distribution, and Estate Planning.

. Recommended insurance and financial products based upon a thorough

capital need analysis.

OLUWA RAINES, continued - PAGE TWO

EDWARD JONES INVESTMENTS - Investments and Financial Services

(www.edwardjones.com) Atlanta, GA

Edward Jones is a full service brokerage firm that offers investments

and financial services to over 7 million clients.

Financial Advisor (Jun 2007 - Oct 2007)

Responsibilities include providing analysis and guidance to individual

and small business investors to help them determine

their financial/investment needs and achieve their long term goals.

. Built portfolios that include stocks, bonds, mutual funds, annuities and

insurance products.

. Gained expertise associated with asset allocation and wealth succession.

. Built client base through aggressive prospecting and targeting campaign.

RAINES AUTO OUTLET - Automobile Dealership (www.rainesautooutlet.com)

Atlanta, GA

Raines Auto Outlet is an independent used car dealership that delivers

exceptional sales and service to vehicle purchasers.

Owner/Licensed Dealer (Aug 2004 - May 2007)

Responsibilities include managing and overseeing all aspects of day-to-day

operations; sales, accounting, and marketing.

. Created a successful retail cars sales business from the ground up.

. Increased sales and profitability by 100% in the second year through

planning, organizing, coordinating, and measuring the activities of the

dealership.

. Developed and increased a diverse customer base through persistent

follow-up, effective advertising, and exhibiting a high level of

commitment to customer satisfaction.

ABBOTT LABORATORIES, INC - Hospital Products Division (www.abbott.com)

Augusta, GA

Abbott Laboratories is a diversified health care company that discovers,

develops, manufactures and markets innovative products and services that

span the continuum of care - from prevention and diagnosis to treatment and

cure.

Account Manager (July 2001 - Aug 2004)

Responsibilities include marketing and selling medical

devices/pharmaceutical products directly to Physicians, Pharmacists, and

other Healthcare professionals.

. Increased territory sales by 17% in 1st year - Expanded sales to existing

customers through cross selling.

. Sold 3 new target products in the territory - demonstrated thorough

knowledge of our products and the customer environment that gives

credibility to product recommendations.

. Consistently in top 25% of all sales representatives nationwide.

. Consistently exceeded team goals and sales quotas.

IBM CORPORATION - Sales & Distribution (www.ibm.com) (September 1995-

June2001) Smyrna, GA

IBM develops and manufactures the industry's most advanced information

technologies, including computer systems, software, storage systems and

microelectronics.

Senior Account Manager (January 1998- June 2001)

Responsibilities include identifying and closing IBM opportunities and

assisting in the development of the solution and support strategy based on

an understanding of the client's business.

. Achieved 165% of a10 million dollar sales quota.

. Achieved 100% Customer Satisfaction.

. Provided technical pre-sales guidance and support for all RS6000

hardware, software, and connectivity technology to SBC Communications,

one of IBM's top ISU Telecommunication's Accounts.

. Developed and maintained an ongoing IBM relationship with assigned

clients.

1 Advisory RS/6000 Sales Specialist (September 1995 - January 1998)

Responsibilities include selling IBM hardware, software, services, and

industry solutions directly to customers.

. Provided technical/sales/marketing support to IBM field representatives

and end-user customers.

. Delivered technical/sales training to IBM new hires.

. Promoted to Senior Account Manager.

EDUCATION AND LICENSES

Rutgers University - Rutgers College, New Brunswick, NJ

Bachelor of Arts - Communications (May 1994)

Series 7, Series 66

Life, Health, Variable Products, P&C Insurance Licenses

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