Customer Service Sales

Jocelyn Dove

**** ******** **** ** *********, NC 28269

Phone: 704-***-****

Email: ********@*****.***

Objective: To obtain a challenging people-oriented position, with opportunity to advance, using

my extensive experience and my interpersonal, sales, and communication skills.

Professional Experience:

Turner Tax Pros, Client Care Representative/Receptionist 1/13- Present

Charlotte, N.C.

Provide clerical and administrative support to the firm's CEO and the Office Manager. Answer

phones, respond to email and fax correspondence, greet clients, schedule appointments, organize

meetings. Assist the Office Manager with bookkeeping, and all other duties to ensure efficiency

and client satisfaction .

J.C. Demo Insurance Group, Personal Lines Agent 7/11 - 8/12 Matthews, N.C

Provide both sales and service for a one million dollar book of personal lines insurance business.

Perform multiple roles in an independent agency: including, administrative support, outside sales

support, and book keeping. Responsible for continual knowledge of insurance laws, practices,

and intensive underwriting guidelines for multiple carriers..

Liberty Buick GMC, Business Development Representative 10/10 - 7/11 Matthews, N.C

Responsible for follow up on potential clients, via phone and email. Primarily handle internet

sales leads via multiple sources. Involved directly in in-person sales, and responsible for

excellent levels of customer service. Customer satisfaction liason for both Sales and Service

departments.

DataTech Conversions, Customer Service/Technical Support Representative 09/09 - 10/10

Charlotte, N.C

Responsible for on-going product knowledge, promotions, processing customer orders/payments

via phone, up-selling, and a very high level of customer service and satisfaction. Provide

technical and trouble-shooting assistance via phone, live chat, and email. Maintain continual

communication with various departments within the company, including fulfillment, sales, and

billing.

Liberty Mutual Insurance, Personal Market Insurance Representative 12/04 - 12/08 Charlotte,

N.C

Provide timely and accurate guidance and service to policyholders for a variety of Personal Lines

products, plans, and programs. Provide variety of extensive internal support.

Education:

Appalachian State University, Boone, NC 2000-2001

University of North Carolina, Charlotte, NC 2001-2003, 2005 GPA: 3.25

Programs:

Microsoft Office

Google Documents

Google Calendar

Lotus Notes

Applied

AS400/REX

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