Vice President Manager

Jessica J. Cassidy Cell: 713-***-****

Email: ***************@*****.***

Houston, TX

Summary of Qualifications

Seeking an opportunity with an organization which will allow me to illustrate my strong devotion to a job well done

while proving my ability to be punctual, persistent and positive in relationship building with my team while utilizing

my excellent interpersonal and communication skills. As a team player with solid skills, I am able to generate new

ideas and provide support during stressful situations. I have a wonderful mind for creativity and a strong ability to

adapt to ever changing environments, while being flexible during high pressured situations.

• 19 years of progressive/proactive experience assisting C-level Executives

• Strong leader

• Detail oriented

• Analytical

• Excellent interpersonal, communication and relationship building skills

• Effective oral and communication skills

• Work well independently

• Ability to maintain high level of confidentiality

Employment History October 2013 – Present

MET Plumbing, LLC

Executive Office Manager

• Executive Administrative and Managerial support to President/Owner; travel, expense, maintain

calendars, prepare presentations. Primary liaison between customer, staff and owner.

• Time sheet review; payroll processing

• New hire orientation; employee benefits enrollments

• Accounts payable/receivable, collections, invoice reconciliation

• Ordering background checks on potential new hires

• Maintain Human Resources files in accordance with state laws and regulations

• Maintain office staff by recruiting, selecting, orienting, and training

• Maintain office staff job results by coaching, counseling and appraising job results

• Support company operations by maintaining office systems and supervising team members

• Maintain office services by organizing office operations and procedures, controlling

correspondence, designing filing systems, reviewing and approving supply requisitions; assigning

and monitoring clerical functions

• Provide reference by defining procedures for retention, protection, retrieval, transfer, and disposal

of records

• Maintain office efficiency by planning and implementing office systems, layouts and equipment

procurement.

• Design and implement office policies; employee handbook

• Complete operational requirements by scheduling and assigning.

• Maintain professional and technical knowledge by attending educational workshops; reviewing

professional publications; establishing personal networks; participating in professional networking

groups

• Achieve financial objectives by preparing and maintain annual budget; scheduling expenditures,

analyzing variances, initiating corrective actions.

My Fit Foods, LLC October 2011- October

2013

Food Safety & Sanitation Manager

• Executive Administrative and Managerial support for Founder and CEO; schedule/maintain

complex calendars, arrange/coordinate travel, prepare expense reports, assist with board

meetings, prepare agendas, maintain personal/confidential files. Primary liaison between

customers, staff and Founder/CEO

• Corporate trainer; training and development

• Develop and implement sanitation assurance initiative, pest control and platform regulatory

programs

• Develop and implement standards for cleaning equipment

• Develop and implement personal hygiene guidelines

• Partner with chemical providers to maximize expertise and research new cleaning techniques

• Responsible for the completion on internal inspections/audits to remain compliant with City/State

and Health Code Regulations; 11 kitchens, 63 total facilities

• Conduct training; ServSafe, OSHA

• Prepare HACCP plans accordingly

• Complete policies and procedures in accordance to City/County/State Health Code Regulations

• Identify areas of opportunity to develop, simplify and optimize food safety programs

My Fit Foods, LLC October 2011

Facilities Manager

Oversee building-equipment emergencies for 63 store locations (Texas, California, Chicago, Oklahoma, Arizona) on

an ongoing basis. Serve as liaison between company employees, third party contractors, vendors, Landlords and

Property Management Companies.

• Review, negotiate and approve third party vendor contracts

• Manage building and equipment maintenance schedules

• Oversee and coordinate the maintenance of 30 fleet vehicles

• Completion of auto insurance negotiations; auto accident/auto repair

• Coordinate the repair, replacement, troubleshooting, identifying and correcting of maintenance problems;

obtain estimates, negotiate work

• Coordinate orally and in writing with management, peers and third party as needed to arrange, schedule and

oversee completion of building maintenance

• Assist with City/County/State inspections; ensure the organization remains in compliance with Health Code

Regulations and OSHA standards

• Assist team members on proper work methods and safety requirements

• Permits - work with contractors; obtain for new store opening and complete renewal process

• Fleet management; maintain 30 units for maximum equipment life and minimal downtime

• Alarm; coordinate installation to ensure the safety of our team members and building security

Icon Bank of Texas, NA February 2007-October 2011

Vice President, Business Development

• Executive Administrative support to two Senior Vice Presidents, Vice President and Assistant Vice President

Lenders; schedule/maintain complex calendars, arrange/coordinate travel, prepare expense reports, assist with

board meetings, prepare agendas, maintain personal/confidential files. Primary liaison between customer and

lender(s).

• Manage multiple priorities in a fast-paced environment so that company efficiency and productivity standards

are met

• Prospect for potential new customers and turn this into increased business; meet, grow, maintain and leverage

• Consumer Lending; Auto, Real Estate, Construction, Secured/Unsecured, Certificates of Deposit, Home

Improvement and Home Equity lending

• Commercial Lending; Auto, Real Estate, Letters of Credit, Lines of Credit, Certificates of Deposit, Aircraft,

Watercraft, Cattle and Agricultural lending

• Business Networking; customer relations

• Accurate review of entity documentation

• Review and approval of Survey, Tax, Appraisal, Title Commitment and HUD1 documentation

• Accurately review, process and fund loan

Icon Bank of Texas, NA

Vice President, Loan Operations Manager

• Executive Administrative support to CEO, President, Executive Vice President, Senior Vice President and

Vice President; create lending files, assist with past due accounts, scheduling/maintain calendar, prepare

agendas. Primary liaison between customer and lender(s).

• Assisted in opening the first location in Houston

• Manage the daily operations of the department, efficiently and effectively

• Define and implement staff performance standards to safeguard Bank portfolio

• Successfully interact with lending staff

• Implement policy operations and procedures to ensure compliance with State and Federal regulations and

internal compliance requirements

• Communicate with management team to coordinate systems and controls related to loan documentation and

monitoring

• Interact with auditors, loan review, compliance and examiners; follow up, correct/address and implement

necessary recommendations

• Back up for loan operations staff as needed

NewFirst National Bank September 2004 - February 2007

Business Development Assistant

• Executive Administrative support to Senior Vice President, Vice President, Assistant Vice

President; schedule/maintain calendars, arrange/coordinate customer meeting, prepare expense

reports, assist with board meetings, prepare agendas, maintain confidential customer files.

Primary liaison between customer and lender(s).

• Assisted in opening the first location in Houston

• Preparation and Closing of Consumer and Commercial loans; Internally and Attorney Prepared

• Completion of UCC and Flood searches, open title and appraisal requests

• Responsible for clearing exceptions and monitoring past dues

• Opening and closing of consumer and commercial accounts

• Review of loan documentation and preparation for loan funding

• Cross selling bank products

Sterling Bank August 1998 – September 2004

Lending Assistant

• Administrative support to CEO, Senior Vice President, Vice President and Assistant Vice President;

schedule/maintain calendars, arrange/coordinate customer meeting, prepare expense reports, assist with board

meetings, maintain confidential customer files. Primary liaison between customer and lender(s).

• Preparation and Closing of Consumer and Commercial loans; Internally and Attorney Prepared *including Oil

and Gas lending

• Completion of UCC and Flood searches, open title and appraisal requests

• Responsible for clearing exceptions and monitoring past dues

• Opening and closing of consumer and commercial accounts

• Review of loan documentation and preparation for loan funding

• Cross selling bank products

Compass Bank May 1994 – August 1998

International Lending Assistant

Private Banking

• Administrative support to Senior Vice President; primary liaison between customer and lender

• Process Consumer and Commercial Letters of Credit

• Opening and closing of Consumer and Commercial Accounts

• Completion of personal billings; Mortgage payments, auto, credit cards

• Completion of wire transfers; domestic and international

• Create and maintain customer files

*due to the nature of our International Clients, trust and confidentiality where large aspects needed for this

position

Education

• John H. Reagan High School; 1993 Graduate

Skills

• Bilingual; Fluent Spanish – read, speak and write

• Networking; persuasion, prospecting, research

• Training; Critical thinking, decision making, communication skills

• Considerable knowledge of principles and practices of personnel administration

• Computer; Word, Excel, Power Point, Prezi, Successware

• Software; FISERV, Rumba, Alltell, LaserPro, Quickbooks

• Notary Public, State of Texas

Training

• Bank Secrecy Act

• Compliance Regulations and Disclosures

• Customer Service Excellence

• Essential Leadership Skills

• UCC, Article 9

• Home Equity and Home Improvement

• HACCP

• OSHA

• Certified ServSafe Instructor and Registered ServSafe Examination Proctor

*English and Spanish

Contact this candidate