Customer Service Manager
Resume:
PATRICK ARTHUR WORTH
St. Petersburg, FL 33702
*************@*****.***
PROFESSIONAL EXPERIENCE:
Royal American Management.(Viridian), St. Petersburg, FL.
Assistant Property Manager, (10/13 - Current)
-188 HUD, Project Based Section 8, SPHA Section 8, LIHTC (Tax Credit),
Section 236.
-Assure customer satisfaction with contract maintenance by developing a
good rapport with residents and contractors.
-Lease apartments, type lease packages, collect and post rents, add late
fees as dictated by the lease agreement,
distribute ten day notices and file evictions as necessary.
-Enforce all aspects of the lease agreement equally through the apartment
community.
-Assure proper notification of lease renewals starting at 120 days out.
-Assure all files have proper documentation as required by Tax Credit
Requirements & Section 8.
-Develop excellent communication with St. Petersburg Police Department, St
Petersburg Fire Department & St. Petersburg Department of Code Enforcement.
Versaggi Properties.(Westland Apartments, The Sanctuary Lofts), Tampa, FL.
Property Manager, (03/08 - 12/10)
-175 Scattered units, Owned, Managed, Bank Owned Properties, Section 8, Tax
Credit .
-Increase and maintain occupancy rate of 98 % and higher with renewal
incentives and move-in specials.
-Create a new and exciting marketing plan for the local area that includes
but not limited to boot-leg signage, preferred
employer packages, newspaper advertising and neighborhood marketing.
-Assure customer satisfaction with contract maintenance by developing a
good rapport with residents and contractors.
-Provide sales techniques to current leasing staff and train new associates
as necessary.
-Lease apartments, type lease packages, collect and post rents, add
appropriate increase and month-to-month fees
by the lease agreement, distribute three day notices and file evictions as
necessary.
-Assure proper notification of lease renewals starting at 90 days out.
-Provide individual unit owners with management contracts, continued
support and information.
-Assure all files have proper documentation as required by owners & Section
8.
-Develop excellent communication with Tampa Police Department & Tampa
Department of Code Enforcement.
FSR Management, LLC.(Johnson / Kenneth Court Apartments), Tampa FL.
Property Manager, (04/07 - 03/08)
-200 unit project based section 8, HUD community.
-Increase and maintain occupancy rate of 100% by the management of the HUD
waitlist.
-Assure customer satisfaction with contract maintenance by developing a
good rapport with residents and contractors.
-Provide sales techniques to current leasing staff and train new associates
as necessary.
-Lease apartments, type lease packages, collect and post rents, add
appropriate late fees as dictated by the lease agreement, distribute ten
day notices and file evictions as necessary.
-Assure proper notification of lease renewals starting at 120 days out.
-Provide individual unit owners with management contracts, continued
support and information.
-Assure all files have proper documentation as required by HUD.
-Develop excellent communication with Tampa Police Department & Tampa
Department of Code Enforcement.
Attwood- Phillips Realtors Inc. (A Division of The Continental Group Inc.),
Orlando, FL.
Property Manager (Individually Owned Units), (10/06 - 04/07)
-Increase and maintain occupancy rate of 90 % and higher with renewal
incentives and move-in specials.
-Assure customer satisfaction with contract maintenance by developing a
good rapport with residents and contractors.
-Provider owners with accurate information for pricing of owned condos for
rental
-Lease condos, type lease packages, collect and post rents, add appropriate
increase and month-to-month fees as dictated
by the lease agreement, distribute three day notices and file evictions as
necessary.
-Assure proper notification of lease renewals starting at 60 days out.
-Provide individual unit owners with management contracts, continued
support and information.
-Assure all files have proper documentation as required.
-Code all bills for timely payment.
Resume of Patrick A. Worth Page 2 of 2
Carlisle Property Management (The Villas at Lake Smart), Winter Haven, FL.
Assistant Property Manager, (07/05 - 02/06)
-Maintain occupancy rate of 95 % and higher with renewal incentives and
move-in specials.
-Create a new and exciting marketing plan for the local area that includes
but not limited to boot-leg signage, preferred
employer packages, newspaper advertising and neighborhood marketing.
-Assure customer satisfaction with the maintenance department by developing
a good rapport with current residents.
-Provide sales techniques to current leasing staff and hire and train new
associates as necessary.
-Lease apartments, type lease packages, collect and post rents, add
appropriate increase and month-to-month fees as dictated
by the lease agreement, distribute three day notices and file evictions as
necessary.
-Assure proper notification of lease renewals starting at 120 days out.
-Provide proper information to the state and tax credit lien holders in the
program report.
-Assure all files have proper tax credit documentation.
-Code all bills for timely payment.
Drucker and Falk (Emerald Bay Apartments), St. Petersburg, FL.
Leasing & Marketing Manager, (04/04 - 01/05)
-Increase occupancy from 86% to 96% and maintain this rate with renewal
incentives and move-in specials.
-Create a new and exciting marketing plan for the local area that includes
but not limited to boot-leg signage, preferred
employer packages, newspaper advertising and neighborhood marketing.
-Provide sales techniques to current leasing staff and hire and train new
associates as necessary.
-Lease apartments, type lease packages, collect and post rents, add
appropriate increase and month-to-month fees as dictated
by the lease agreement, distribute three day notices and file evictions as
necessary.
Real Estate Salesperson, St Petersburg, FL.
Sales, (11/01 - 04/04)
-Provide total buyer customer service to analyze their wants and needs and
determine the home to meet their
needs within a price range that has been pre-determined by a mortgage
company.
-Provide total seller customer service from the marketing of their property
in the neighborhood and beyond
through the usage of Multiple Listing Service, newspapers, flyer box and
national real estate magazines.
-Develop excellent word of mouth reputation.
Cingular Wireless, Largo FL.
Sales & Service Manager, (11/00 - 6/02)
-All customer service responsibilities from acquiring the customer to
assuring retention.
-Sell appropriate add-ons and upgrade of service to assure customer
retention and satisfaction.
-Assist all sales reps and management in the processing orders, inventory
and internal systems.
-Assist all reps with Excel, Word, Mail, inventory, phone programming and
various other internal systems.
-Accurately navigate through all systems to assist customers with orders
and credits with minimum inconvenience.
-Maintain phone and accessory inventories.
-Decrease shrinkage and increase sales figures based on corporate marketing
strategy.
-Contact local merchants with specialized marketing promotions keyed toward
the merchants audience.
-Maintain cash drawer and perform daily balancing.
-Perform spot audits on the daily cash reports.
Self Employed (10-98 - 05/12) Assisted with Family Owned Plant Leasing
Business
SKILLS and INTERESTS:
-Customer Service Seminars
-Computer Technology
-Microsoft Word, Excel, Publisher, Outlook and PowerPoint
-Camping
-Kayaking
EDUCATION:
-University of South Florida, Tampa, FL.
55 credit hours completed towards B.A. Degree, Management Information
Systems.
-Manatee Community College, Bradenton, FL.
Completed A.A. Degree, Computer Information Systems 12/83.
-Cardinal Mooney High School, Sarasota, FL.
Graduated 5/80 with 3.6 GPA.
REFERENCES FURNISHED UPON REQUEST
Contact this candidate