Customer Service Manager

Kevin Hawk

**** ****** *** - *********, ** *****

*******@*******.*** - 440-***-****

To obtain a position with a fast growing company that utilizes

Communication skills and customer service skills, with

Opportunities for advancement for the future.

WORK EXPERIENCE

Administrative Assistant PSG

Tradesmen International - Macedonia, OH - March 2014 to Present

Responsibilities

Recording information in Tradesmen database. Calling clients to update there records in Tradesmen system.

scheduling call backs for record update's. The position was bascially helping custruction workers stay working

with gathering information sending it off to various contracters.

Accomplishments

My first week I had a total of 55 updates which i didnt expect after coming off a lay off. I put together a game

plan to better serve the companies working employees as well as non working employees.

Skills Used

Skills that I have demostrated at this job was call center duties, exceptional customer service, scheduling,

faxing, emailing, record updateing. Contacting recruiter's for job placement all over The United States Of

America

Traffic Coordinator

Area Wide Protective - Bedford, OH - 2013 to Present

Certified Construction Flagger.

Duties Consist of me Setting up Construction Site's For numerous of utilities company through out the

Cleveland are.

I would provide proper traffic control duties by setting up cones along side construction site's. I would Control

traffic to insure that drivers are well aware of proper caution during construction. My main gaol is to provide

safety for drivers as well as contracted construction workers while on duty.

*Certified Flagger, CPR Certificate. Blood Path Certificate

Regional manager, Marking Consultant, Hiring Manager

FEM Marketing LLC - Willoughby Hills, OH - 2011 to 2013

Duties consisted of managing operations of the establishment.

Created budget plans as well as, created operations guidelines.

Maintained a total balance of 7k in the establishment.

I grasp concepts to destitute software where its understanding.

Created schedules for employees as well as manage

Hours of employee's. Created promotions for customers. Also

Advertise by cross promotion, also social media I would publish

Advertisement adds. I would conduct training session for job duties.

Another One of my job duties would consist of me conducting hiring

Procedures. Such as being a Hiring Manager.

Information Specialist

United Way of Greater Cleveland - Cleveland, OH - February 2010 to February 2012

Responsibilities

Duties where to ensure that i handled inbound calls. Inbound calls where providing human services needs

such as giving information for local food banks, homeless shelter's, health benifits assessments. etc. I would

provide exceptional customer service.

Accomplishments

I accomplished so much at United way Of Greater Cleveladn where It impacted my team with picking up

numerous of shift's that where not applicable to alot of worker at the time. By picking up those shifts I have

earned a great competitive pay.

Skills Used

Customer service, Admistrative assistant, information specialist skills.

Line Cook, Host, Hospitality

Max Erma's Cleveland Hopkins Internal Airport - Cleveland, OH - 2009 to 2010

Line Cook consisted of food preparation. For guest that where boarding

Airline services at Cleveland Hopkins, duties for Host

Consisted of assisting the servers host who ever desired assistance.

As well as checking the floor making sure that the customers are satisfied.

Customer service Clerk

Walgreen's - South Euclid, OH - 2008 to 2009

Cashier, stock and assisting customers. Photo tech responsibility developing the pictures that customers

brought in. Dispatcher.

Service Clerk

Cvs Pharmacy - University Hts, OH - 2007 to 2008

Helping customers also covering every task of being a service clerk.

Duties included cashiering, stocking and photo tech

Customer service Clerk

Walgreen's - South Euclid, OH - 2006 to 2007

Cashier, stock and assisting customers. Photo tech responsibility developing the pictures that customers

brought in.

Abercrombie Fitch - Beachwood, OH - 2006 to 2007

Floor model/impact team Retail

A floor model is a person that advertise by wearing the Abercrombie brand around the store, helping customers

find what they are looking for. To encourage them to buy clothes. Impact team member is someone that put

everything back on the floor that was sold in the last Hour according to the size and the color of item.

Cook, Cashier, Customer service

Arbys - Cleveland, OH - 2005 to 2006

Basically I prepare Food on the back line. When I wasn't on the back line I was being a cashier, which helped

me with my retail and my customer service skills.

• Wild Water Kingdom,

Aurora, Ohio

Customer Service, Hospitality

I worked in the entertainment department, which my job was to protect the park mascot I was a bodyguard

as well as an escort. I walked around the park with the mascot made sure that they where safe and out of

harms way.

EDUCATION

General studies

Cleveland Heights High School - Cleveland Hts, OH

college and life skills

Wiley Middle School - Cleveland Heights, OH

SKILLS

CPR Certification, Blood Borne Pathogens Certified.

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