Customer Service Quality Assurance

AYO. KOLAWOLE

**** ******* ** *******, ** *****-*381

Rowlett, TX 75088-8381

469-***-**** **********@*******.***

MORTGAGE BANKING

Growing Market Share Through Personal Leadership and Product Knowledge

SUMMARY

Driven to achieve goals and overcome obstacles, confident, highly energized, effective and persuasive communicator with strong interpersonal and management skills. Recognized for a successful track record of outstanding sales experience, expert industry knowledge, and a sound business sense. Looking to apply years of experience in loss mitigation and Underwriting loans as a passionate and motivated professional.

• Highly experienced and successful employee recognized for consistently reducing receivables. Frequently selected to resolve challenging consumer issues and rapidly develop solutions based on financial analysis and calculations.

• Licensed Realtor and Mortgage Loan Officer (Texas).

CORE COMPETENCIES

New Business Development • Collections • Default • Forsclosures• REO • Home Affordable Modification Program • Mortgages • Banking • Loss Mitigation

LenderLive • Online Banking • Lotus Notes • Customer Service • Lending

Business as Usual Program • MSP • I-Cat • FastPay • CCW • Siebel 99

Short Sales • Underwriting • Licensed Realtor • SAP • Repayment Plans,Compliances…etc

EXPERIENCE

BANK OF AMERICA (CONTRACTOR) 06/2013 - 11/2013

BUSINESS CONTROL SPECIALIST

• Perform multi-faceted Quality Assurance audits for Bank of America and their clients in the following lines of business; Making Homes Affordable (MHA) and Service for Others/Verification of Income (SFO-VOI), Federal Housing Administration (FHA) and Department of Justice (DOJ) loan modifications.(Approvals, declines, and various adhoc audits.

• Reviewed all selected audit files for underwriting compliance, accuracy, documentation, and eligibility. Maintain extensive logs, data entries, and file maintenance. Gather necessary documents including, but not limited to, income documents, HUD, bank statements, purchase contract, listing agreement, proof of Buyer’s fund’s and hardship letter, and verifying the credit report and appraisals.

• Provides analytical, administrative support within an internal control environment.

• Assists team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans.

• Reviews Loan Modification decisions for completeness and accuracy.

• File review includes document review, income calculations, and coding and decision accuracy.

• Examines residential loan documentation for accuracy, completeness, and compliance with appropriate company and secondary market investor standards.

• Evaluates credit decisions for accuracy based upon established risk parameters and in accordance with policy, program, and product guidelines.

• Provides feedback to business partners as appropriate.

• Responds to company, individual, and investor audits.

• Assists with fraud detection and prevention.

SBA (Small Business Administration) 11/2005 to 11/2006, 02/2013 - 06/2013

Loan Specialist:

Duties not limited to:

Review all reports for loan files: Screen Credits, Determine eligibility and credit worthiness, underwrites credits according to SBA guidelines, policies and Property Reports including flood, appraisal (Mitigation), Refinance and environmental Loss verification.

Prepare Items needed list and work with borrowers in obtaining items needed to document loan approval..

Strong working knowledge of the most current version of the SBA SOP’s. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a Supervisory Loan Officer or head of a unit/department.

Prepare SBA loan eligibility submission and SBA loan closing documents.

Advanced knowledge of DCMS (Disaster Control Management System), FEMA - NEMIS, FTR (Federal Tax Returns), W-2’s, Financial Statements (Income Calculations) etc.,Microsoft Word, Outlook, Power Point and Excel.

Able to prioritize multiple loan closings, and ability to work under timely loan closing constraints and deadlines.

Commitment to accuracy in process, procedure and compliance.

Professional demeanor.

Strong organizational skills.

Excellent written and verbal communication skills.

Work on ad hoc projects.

Volume averages $1billion or more annually. Individual will be responsible for processing, documentation, boarding, funding and monitoring the government guaranteed loan program, ensuring regulatory compliance and auditing files for accuracy.

USAA FSB - San Antonio Campus (Contractor) 10/2012 - 02/2013

Mortgage Underwriter II

Responsible for rendering decisions on credit applications for First Mortgage loans based on established criteria. Determines creditworthiness and risk associated with borrower based on credit profile. Communicate decisions that most effectively mitigate credit risks, including data integrity and validity of information submitted. Applies understanding of established guidelines, Fair Lending and all other regulatory requirements when evaluating loan attributes while utilizing prudent underwriting judgment and experience.

Works under moderate supervision; acquires and applies maturing knowledge of the business, its products, and processes. Uses established procedures and job experience to perform moderately complex work assignments and problem resolution.

- Has full understanding of all aspects of mortgage underwriting; has increased lending authority; adheres to established Service Level Objectives (SLOs).

- Responsible for underwriting moderately complex loan files; thorough review and evaluation of credit applications to assess the loan package for approval and fraudulent activity.

- Provide feedback to the Processors and Originators to improve quality of files.

- Maintains knowledge of secondary market activity, and business/ industry practices as they impact underwriting quality and origination activity.

- Experience working in a front-end mortgage underwriting work environment.

- Conventional and/or VA lending experience. Lending authority of $417,000 or more.

BANK OF AMERICA- Dallas, TX (Contractor) 03/2012 - 07/2012

Underwriter/ Loss Mitigation In-Line Quality Assurance (Audit) Specialist.

•Government Sponsored Enterprise (GSE)- Fannie Mae( FNMA) and Freddie Mac

(FHLMC)- HAMP and Non- HAMP, ILQA FHA and HFA Procedures, Default Servicing Resolution ( DSR) Team member.

• Regular Statistical Reporting and undertaking Audits to ensure compliance with control

procedures. Calculate Debt to Income Ratio (DTI), Loan to Value (LTV) with Loan Processing and Loss Mitigation skills.

• Experience in Mortgage Servicing/ Default, Auditing and Underwriting techniques

• Acquired substantial knowledge of operating policies and procedure. Works with internal customers to establish and perform Quality Reviews and assist with analysis and development of recommendations. Familiar with Automated Underwriting Systems (AUS).

• Accurately make Home Retention/ Loss Mitigation decisions. Maintain sound knowledge of Fannie Mae/ Freddie Mac guidelines, DU guidelines and risk assessment tools used to decision Mortgage Loans. In-depth knowledge of BoA's assessment tools used to decision Mortgage Loans. In-depth knowledge of BoA's underwriting and quality control guidelines.

CAPITAL ONE BANK, N.A 12/2011 - 03/2012

Closing/Post Closing Coordinator

• Review executed closing documents, originating from Retail, Wholesale and

Correspondent branches for accuracy.

• Insure compliance with loan program guidelines, underwriting requirements, State

and Federal lending laws, state and local bond program requirements and investor

guidelines. Familar with RESPA, HUD, GFE and TILA compliance requirements. Review all essential forms for completion, and accuracy (1003, 1008, MI Certs, etc.).

• Review the Truth-in-Lending, Right of Rescission and HUD-1 for accuracy. Complete all applicable checklists for Post Funding and data entry of all funding and statuses of loan in system application.

• Prepare documentation and file for submission to Senior Post Closer, File Management or Resolution Specialist Team.

• Correspond with Hazard and Flood Insurance Certificates and exhibits.

• Work collectively with other departments to submit Investor Files in a timely manner. Provide Weekly Productivity Report in conjunction with Post Closing Productivity Supervisor.

• Retrieval of Loan files from Post Closing File Room or designated personnel. Correspond with Attorneys and Settlement Agents. Identify all Mortgage documents including Promissory Notes, Deed of Trust, Form 1003, Allonge, Recorded Mortgages, CEMA Files, Legal Description exhibits etc.

• Review and Audit Government Loans (FHA, VA, VHDA and HOC). Prepare Government Loans for submission, extensive use of Empower, Fiserv( Unifi), OCC Application, MS Outlook and all applicable Post Closing software.

• Process VHDA Checks and prepare funding for Accounting Department. Maintain a working knowledge of new Bank Products and governmental regulator laws. Deliver Loan files in fundable form to different investors prior to delivery deadline and follow up on any problems until funding occurs.

LANDSAFE TITLE (Contractor- BoA) 10/2011 - 12/2011

REO Agent

• Manage the foreclosure and eviction process for foreclosed properties. Minimize timelines to reduce credit risk. Collaborate as needed with internal and external vendors. Monitor legal issues.

• Review, research, identify, and resolve title issues for foreclosed properties. Coordinate with internal staff, external vendors, title companies, and title attorneys. Act as liaison between title vendors and servicers.

• Ensure prompt submission of primary mortgage insurance (MI) claims. Reconcile MI payments.

• Manage closing process for re- sold properties. Order title vendors. Approve closing documents. Collect net sales proceeds. Resolve issues preventing final disposition of REO properties.

• Process lender losses on foreclosed properties. File Government and Conventional 2035 claims. Reconcile claims daily. Prepare reports.

• Analyze, review, and monitor vendor performance. Suggest enhancements. Provide training as needed. Assist in implementing and monitoring new policies and procedures.

• Respond to inquiries and requests.

• Perform periodic analyses and review of data. Investigate questionable data. Advise senior staff regarding current status and outstanding items.

• Update databases to ensure that information is accurate, complete, and accessible. Maintain records and files.

• Ensure adherence to laws, regulations, and the firm's policies.

RECONTRUST TRUSTEE SERVICES :( Contractor- BoA) 10/2010 - 07/2011

Foreclosure Specialist

My primary responsibilities as a foreclosure specialist are to process foreclosures on behalf of our clients timely, with optimum quality and to provide exceptional customer service.

Retrieves all new orders off of referral systems within 24 hours of receipt.

• Sets up all new cases onto case management system within 24 hours of referral retrieval

• Processes all Title Order requests within 24 hours of case set up

• Requests military and bankruptcy search within 24 hours of case set up via Pacer.

• Prepares and mails Fair Debt Letter within 48 hours of set up

• Reviews all completed Title Orders within 24 hours of receipt

• Files title claim with Title Company and monitor through resolution.

• Referrals and monitoring of legal documentation to counsel for preparation (Assignment, TDUS)

• Completes all case level event tracking daily.

• Completes reinstatement and payoff quotes within 48 hours of receipt.

• Foreclosure Trustee experience.

• Title experience.

• Foreclosure and Bankruptcy Servicing experience.

• REO experience

JP MORGAN CHASE BANK 01/ 2003 - 10/2010

One of the largest global financial institutions.

Loss Mitigation, Securitized Non Prime Loan Modification/Processing Specialist

• Recognized internally as a subject matter expert focused primarily on reduction of consumer loan receivables that range from 60 to 160 days of delinquency.

• Efforts to keep clientele from foreclosure while maximizing owners equity are typically achieved through pre- qualifying and gaining support for entry into the Home Affordable Modification Program( HAMP) and Business as usual Programs( BAUP).

• All recommendations are based on detailed data analysis, industry specific software programs (MSP, I- Cat, FastPay, CCW, LenderLive, AS400, FPS, LPS, Outlook, Lotus Notes….. etc.) and years of successful resolutions.

EDUCATION

Alabama A&M University

Masters Degree - Economics.

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