TINA ABBATE Phone: 954-***-**** Email: **********@*****.***
PROFESSIONAL EXPERIENCE:
NOVA SOUTHEASTERN UNIVERSITY (June 2011-Present)
TEAM LEADER
• Management assistance in training new staff in providing information, excellent customer service & an overall pleasant
experience for arena guests that are attending events by enforcing NSU policies & event procedures.
ULTIMATE WATER (Jan 2009-Oct 2010)
MANAGER, CUSTOMER SERVICE
• Marketed and sold water coolers, coffee systems and first aid service products.
• Increasing sales by 50% annually.
• Acquired new accounts; retained and ensured the proper functioning of existing accounts. Organized cold calling; processed
orders, coordinated shipments, and after sale service to clients.
INNOVATIVE WATER (April 2008-Jan 2009)
INSIDE SALES REPRESENTATIVE
• Marketed and sold water filtration systems and increased sales by 52% over the prior year.
• Acquired new accounts; retained and ensured the proper functioning of existing accounts. Organized cold calling; processed
orders and after sale service to clients.
• Designed and implemented telephone sales program. Developed training program to educate employees in use of new
program.
CROWN PLAZA HOTEL (March 2007-April 2008)
OPERATIONS MANAGER
• Responsible for Concierge Executive Lounge. Handled VIP customer inquiries by providing accurate information to customers.
• Trained new employees on how to provide outstanding customer service to hotel guests.
• Reviewed weekly business plan to replenish inventory for upcoming events.
CAMPBELL & ASSOCIATES (April 2006-Feb 2007)
TELEPHONE SALES
• Responsible for calling prospects for all aspects of the real estate business. Duties included customer service and maintaining
customer files and records.
• Conducted telephone sales in the areas of new homes, resale, short sales, foreclosures, credit repair, personal and commercial
loans as well as offering insurance quotes.
• Managed collections and bookkeeping.
THE CUPCAKE CART (Jan 2005-April 2006)
MANAGER
• Directed all business &operational functions across two sites including hiring, training, and managing staff.
• Processed incoming orders, coordinated shipments, and handled incoming calls from customers.
EDUCATION: Bauder College – Business English & Graphic Art.
SKILLS: Microsoft Word and Outlook; Customer Relationship Management (CRM)