Customer Service Sales

TINA ABBATE Phone: 954-***-**** Email: **********@*****.***

PROFESSIONAL EXPERIENCE:

NOVA SOUTHEASTERN UNIVERSITY (June 2011-Present)

TEAM LEADER

• Management assistance in training new staff in providing information, excellent customer service & an overall pleasant

experience for arena guests that are attending events by enforcing NSU policies & event procedures.

ULTIMATE WATER (Jan 2009-Oct 2010)

MANAGER, CUSTOMER SERVICE

• Marketed and sold water coolers, coffee systems and first aid service products.

• Increasing sales by 50% annually.

• Acquired new accounts; retained and ensured the proper functioning of existing accounts. Organized cold calling; processed

orders, coordinated shipments, and after sale service to clients.

INNOVATIVE WATER (April 2008-Jan 2009)

INSIDE SALES REPRESENTATIVE

• Marketed and sold water filtration systems and increased sales by 52% over the prior year.

• Acquired new accounts; retained and ensured the proper functioning of existing accounts. Organized cold calling; processed

orders and after sale service to clients.

• Designed and implemented telephone sales program. Developed training program to educate employees in use of new

program.

CROWN PLAZA HOTEL (March 2007-April 2008)

OPERATIONS MANAGER

• Responsible for Concierge Executive Lounge. Handled VIP customer inquiries by providing accurate information to customers.

• Trained new employees on how to provide outstanding customer service to hotel guests.

• Reviewed weekly business plan to replenish inventory for upcoming events.

CAMPBELL & ASSOCIATES (April 2006-Feb 2007)

TELEPHONE SALES

• Responsible for calling prospects for all aspects of the real estate business. Duties included customer service and maintaining

customer files and records.

• Conducted telephone sales in the areas of new homes, resale, short sales, foreclosures, credit repair, personal and commercial

loans as well as offering insurance quotes.

• Managed collections and bookkeeping.

THE CUPCAKE CART (Jan 2005-April 2006)

MANAGER

• Directed all business &operational functions across two sites including hiring, training, and managing staff.

• Processed incoming orders, coordinated shipments, and handled incoming calls from customers.

EDUCATION: Bauder College – Business English & Graphic Art.

SKILLS: Microsoft Word and Outlook; Customer Relationship Management (CRM)

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