Customer Service Representative

Megan Elizabeth Hopkins

*** ********* ******

Indian Trail NC 28079

***/***-****

*****************@*****.***

Career Focus

Committed and motivated Customer Service Representative with exceptional

levels of customer service, decision-making skills, exhibiting strong work ethic,

professional demeanor and an optimistic outlook.

Core Qualifications

•8+ years’ experience in a fast-paced work environment

•Excellent communications skills - written & spoken

•Professional & pleasant phone manner

•Order Entry - Email, Fax, Telephone

Programs:

SAP with Order Entry Monitor

SAP Queue Manager

•Highly Organized

•Filing and data entry

•Invoicing

•Enthusiastic Employee - Team Building

•Report Transcription

•Account Management

•Value bonds with clients/vendors

•78 words per minute

Accomplishments

Multitasking:

Demonstrated proficiencies in telephone, e-mail, fax orders

Calendaring:

Booking appointments, Schedule vaccinations according to current medical

protocol, Staff scheduling

Event Planning:

Scheduling seminars and lunches for staff to learn about new products,

protocols and updates in procedures

Training:

Trained new employees as hired, Team building, Assisted in creating training

manual for newly hired employees

Computer Proficiency:

SAP, SAP with Order Entry Monitor, Excel, Word, PowerPoint, Cornerstone, Pet

Ware

Able to adapt to new programs and updated software quickly and efficiently

Employment Summary

BSN Medical Inc - 5825 Carnegie Blvd Charlotte, NC 28209

Customer Service Representative

April 2012 - Current

Additional Duties: Completion of Veteran’s Administration purchase

orders

• Exceeding quarterly goals by 1,200 Orders Entered

1,500 Calls Answered

Copy of most recent incentive can be provided

Avon Representative

Independent Sales Representative – Indian Trail Area

March 2013 – February 2014

Banfield The Pet Hospital - 206 South Sharon Amity Road Charlotte,

NC 28211

Client Service Coordinator

July 2011 - October 2011

Lending Tree Loans/RealEstate.Com - 11115 Rushmore Drive

Charlotte, NC 28277

Loan Transaction Coordinator/Real Estate Consultant

July 2010 - May 2011

Mixed Pet Veterinary Hospital - 16139 Lancaster Highway Charlotte,

NC 28277

Lead Receptionist

November 2009 - July 2010

Banfield The Pet Hospital - 1815 Windsor Square Drive Matthews, NC

28105

Client Service Coordinator/Pet Counselor

August 2007 - November 2009

Charles Grayson Salon & Spa - 6401 Morrison Boulevard Charlotte NC

28211

Concierge Staff Member/Receptionist

June 2006 - July 2007

Education

Harry Joyner High School - Graduated 2007

Other Training

Medical Device Training

Orthopedic Bracing

Casting & Splinting

Compression Garments for prevention & treatment of Lymphedema

Product Knowledge

-Powerstep

-FLA Orthopedics

-Jobst

-SoftPointe

-Therall

-Measuring for Compression Garments

Contact this candidate