Customer Service Representative
Resume:
Brittony D Friend
East Cleveland, Ohio 44112
PHONE: 216-***-**** EMAIL:
************@*****.***
Objective
To obtain employment with a growth oriented company that will allow me to utilize my
excellent customer service skills and valuable office knowledge as well as be an asset to
that company
Professional Work Experience
National Enterprise Systems
Solon, Ohio
May 2012 – June 2013
Collector
• Collected on passed due loans
• Answered incoming calls
• Set payment arrangement
• Lead follow ups
• Filing
K and D Management LLC.
Willoughby, Ohio
Customer Service Representative
November 2010- Sept 2011
• Toured prospects for leasing
• Posted money to resident ledgers
• Entered work orders for residents units
• Answered incoming calls and resolved residential complaints
• Accepted packages from various delivery services for residents
Cuyahoga Community College (Eastern Campus)
Cleveland, OH September 2009 –
June 2010
Recreation Assistant (Work Study Program)
Provide customer care for students using the Tri-C recreation facility
Ensure facility was stocked with necessary equipment
Answer phone calls and provide customer service as needed
Complete various tasks including distributing correspondence, filing paperwork, and other duties as
required
Indian Hills Apartments August 2005
– June 2007
Euclid, OH
Data Entry Operator
Provide customer service as needed for residents and internal staff
Enter lease renewal agreements
Answer incoming phone calls
Securely maintain and file confidential documents
City Blue Clothing March 2004 –
August 2006
Cleveland, OH
Floor Manager
Provide customer service to incoming customers
Responsible for daily operations and sales
Ensure register balances at the end of each closing shift worked
Implement strategies to monitor inventory control
Oversee weekly inventory shipment
Brittony D Friend
Core Competencies
Excellent Verbal and Listening Proficient in MS Office Products Punctual
Skills
Team Player Manages time efficiently Thorough Planner
Problem Resolution Demonstrates company best Customer Service
practices Oriented
Education
Cuyahoga Community College September
2009
Shaw High School September
2003 June 2006
2
References Upon Request
3
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