Customer Service Quality Control

Dale Jackson, Jr.

**** ****** **** § Fort Payne, AL 35967

Cell: 256-***-**** § Email: ********@*****.***

EXECUTIVE PROFILE

More than 20 years of operations management and executive leadership experience in manufacturing

Impeccable

organizational skills environments both domestically and overseas with as many as 500 personnel. Facilities ran 24 hours

Operations and personnel per day 364 days per year; exception was always Christmas Eve/Day.

management

Ultimate responsibility for financial performance, contracts, production, quality control, personnel,

safety and customer satisfaction.

Successful in formation of company Safety Committees and implementation of original Safety

Program working alongside day to day employees from all three shifts, SAFE STATE ALABAMA,

and our insurance providers.

Extensive experience in Cost Savings, Start up Operations, Personnel, Daily Operations and

Shipping/Receiving.

PROFESSIONAL EXPERIENCE

Robin Lynn Mills, Inc.

(Global provider of hosiery goods (socks) for men, women, and children with 3 facilities in Alabama and one in The Dominican Republic. Sales reached

over $20 million dollars per year.)

Plant and General Manager, Robin Lynn Mills Fort Payne, Alabama (1989 2008)

Addressed and corrected poor safety

record and high workers’ compensation

costs.

At peak production we manufactured,

finished, and shipped over 1.8 million

socks per week.

Promoted and charged with full P & L responsibility for all functions and activities within our plants generating over $20 million in

revenues. Consistently lead facility to meet all contract terms and delivery schedules, ensure all quality specifications, and high customer

service satisfaction.

Lead our production, finishing, and quality control staff in all four of our facilities to ensure services were completed with uniformity.

Helped decrease employee turnover substantially by evaluating ineffective seniority based pay rate structures, employee surveys and

committees, and employee participation in safety/health decisions.

Copyright 2010 – Distinctive Career Services, LLC. This résumé is not a template and copying is prohibited; it was

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Played an instrumental role in the successful plant start up operation in The Dominican Republic which allowed us to maintain consistency

in all decision making. Implemented our systems that boosted quality and efficiency levels. Addressed all delivery and quality issues within

new facility.

Bruces Foodland

(Local grocery store chain with five locations and employing 200+ employees with sales of approximately $20 million per year.)

Store Manager/Daily Operations, Bruces Foodland Fort Payne, Alabama (2009 2012)

Worked in a Public/Retail Setting dealing with public at all times helping with customer service and overall store management.

Maintained a comfortable level of inventory, which was always subject to a limited amount of space, as to not interfere with cash flow.

Was responsible for preparation of all daily deposits, to our separate financial institutions, twice daily.

Scheduled our entire workforce over 7 day periods within all departments; office personnel, floor workers, shipping/receiving/stock, etc.

Ensured compliance with all federal, state, and local food policies under inspections from state and local health officials.

Runway Knitting

(Runway is the manufacturer of the Drymax Socks known for their innovative fabric and incredible moisture control.)

Daily Operations, Runway Knitting – Rainsville, Alabama (2012 2014)

Participated in the every day activities involved in the manufacturing, production, finishing, and shipping of these goods I also helped with

introducing a new line of product that is not on the market yet. These goods will be marketed specifically to our policemen, firemen, EMS

personnel, highway patrol officers, game wardens, and tactical officers.

Objective

My main goal is to return to the business environment in which I excelled before our facilities closed due to offshore pressures from China.

My desire is to get back to having goals, working towards them, reaching them on a regular basis and seeing the results in a positive way.

EDUCATION & CREDENTIALS

Fort Payne City Schools, Fort Payne, Alabama 1971 1984

University of Alabama, Tuscaloosa, Alabama 1984 1988

Studied Psychology

Named someone “Who Made A Difference” by the Fort Payne Chamber of Commerce in 1997 for “contributions to helping improve the

quality of life for our city”.

Board of Directors of the Alabama Chapter of The Hosiery Association 1997 2000

Vice President 1999

President 2000

National Board of Directors of The Hosiery Association 2000

Executive Director of The Dekalb County Hosiery Museum

Yearly work with the Fort Payne Chamber of Commerce

President of the Fort Payne Athletic Booster Club

Copyright 2010 – Distinctive Career Services, LLC. This résumé is not a template and copying is prohibited; it was

written

for a real client (identity disguised) and is an example of the quality and style of résumés written by

Distinctive Documents www.distinctiveweb.com Contact us to have your résumé professionally written - 800-***-****

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