Customer Service Manager

OBJECTIVE To obtain a position with an organization in need of a

skilled and highly organized administrative professional to

provide clerical support, exceptional customer

service while actively contributing to a positive and

efficient workplace environment.

SKILLS Proficient various software programs including MS Office,

OVERVIEW Adobe Professional Suite, Oracle, Auto-Time, Medi-Soft and

Internet Explorer.

Skilled in office procedures, multi-line phone systems,

document processing

EDUCATION Bilingual in Spanish, both written and spoken.

Strong work ethics, communication and customer service

EMPLOYMENT: skills.

Highly organized and effective both individually and in a

team environment.

M.B. Smiley High School, graduate (1974) University of

Houston (1985)

Barclay School of Business, graduate (1981)

Marshall & Associates CPA P/T Secretary

Sept 2012 - Feb 2014

Managed inter-office phone system, greeted clients, heavy

data entry maintenance of client files, scheduled client

appointments, provided support to manager

In the preparation of documents, new files, bank deposits,

errands.

Various Temp May 2009 - Sept

Agency Receptionist 2012

Responsibilities included:

Successfully executed a variety of clerical assignments from

agency; served as receptionist, office assistant, and medical

office support.

Schlumberger Operations February 2007 -

Assistant March 2009

Responsibilities included:

Managed switchboard and inter-office phone system and greeted

and assisted visitors to the department.

Interfaced with engineers and manufacturers, initiated work

orders, machine repairs, and conducted timely follow-ups and

inspection of completed work as required in a shop

manufacturing environment.

Managed payroll process consisting of daily entry of over 100

work orders and time cards into the Auto-Time System

database.

Coordinated new hire process and training of incoming

personnel, updated and distributed employer documents,

insurance forms and updated company employee handbooks.

Implemented and maintained office filing system and operated

all office equipment, including Nextel radios.

Prepared and delivered office correspondence and project

proposals.

Prepared meeting materials for monthly safety meetings,

produced meeting minutes.

Translated meetings, correspondence and job instructions for

Spanish-speaking employees.

Ameri Sciences Receptionist Dec 2004 - February 2007

EMPLOYMENT

EXPERIENCE Responsibilities included:

(continued) Managed front office including high call volume phone system,

greeting and assisting clients with membership and

accepting/processing payments.

Scheduled sales appointments.

Heavy data entry and maintenance of client files.

Provided support to Sales Team in the preparation of product

orders, sensitive documents.

J B Hunt Dispatch March 2000 - December

Transportation Assistant 2004

Responsibilities included:

Managed reception area, including high call volume phone

system, greeted and provided customer service to visitors,

assisted with drivers issues, payroll, timekeeping.

Gained extensive hands-on training assisting with dispatch

relief, data entry, served in an office manager capacity in

front and back office, warehouse support

St. Joseph's Receptionist May 1993 - March

Hospital 2000

Responsibilities included:

Managed reception desk including greeting visitors, handling

high volume switchboard, directed visitors to appropriate

departments, signed deliveries, customer service.

Provided clerical support to various departments

Garza & Law Firm August 1986 - May

Associates Receptionist 1993

Responsibilities included:

Managed reception area, fielded and directed calls in a high

call volume

Greeted and interacted with clients, explaining court

procedures, payments

Assisted with case preparations, maintained legal files,

delivery of documents

Provided administrative support to attorney associates.

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