Customer Service Training
Resume:
Tokeysha Shipp
**** ********** *** *********, ** 28205 704-***-**** **************@*****.***
Objective: To utilize my prior experience and abilities to expand and excel in a customer service related field
Abilities: Over seven years of customer service experience
Excellent written and verbal communication skill
Proficient with the use of Microsoft software
Exceptional problem solver
Self-motivated employee who works well in a high stress environment
Employment History:
CSL Plasma 04/2011 – current
Medical Reception Technician
* Greet clients that arrive to the establishment
* Screen clients to ensure their suitability to our process
* Troubleshoot any problems that the clients may have
* Answer phone calls
* Use 10 key and eProgesa quickly and efficiently check in our clients
Serenity Nursing Services 10/2010 – 04/2011
C.N.A.
Integrity Home Care Solutions 11/2009 – 10/2010
C.N.A
Cedarbrook Residential Center 04/2007 - 10/2008
Office Assistant
* Handled administrative work for the office
* Used Lotus 123 to do clerical work
H & R Block 01/2007 – 04/2009
Tax Preparer / Receptionist
* Filed individual tax returns for clients
* Fulfilled clerical and administrative work for local office
* Greeted and received potential and current clients
Continental Teves 09/2005 – 05/2006
Packer
U.S. Army 05/2004 – 07/2005
Supply Clerk / Wheel Vehicle Mechanic
* Handled inventory of millions of dollars worth of equipment
* Order supplies
* Efficiently handled administration and clerical work
McDonalds 08/2002 – 04/2004
Cashier / Shift Leader
* Operated the cash register
* Delegated task to employees
* Used customer service skills to enrich the customers’ experience
Education:
Western Piedmont Community College 2008
C.N.A. certificate
Tax Training School 2006
Certified to prepare individual tax returns
U.S. Army, Fort Jackson, SC 2005
Wheeled Vehicle Recovery Specialist Training
Wheel Vehicle Mechanic Training
Western Piedmont Community College 2003
Received GED
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