Customer Service Management

Robert W. Buscaglia

*** ****** ****** • Kenmore, NY 14127 • 716-***-**** • *******@*****.***

PROFESSIONAL SUMMARY

Results oriented, priority driven aspiring IT professional. Inspirational team leader and innovative problem

solver with experience in Mobile Engineering and Automation Management. Versatile, high-level proven

professional within the HVAC and facilitative industry encompassing military and government

installations. Highly focused and motivated in a competitive, fast-paced working environment.

EDUCATION & TRAINING

AOS- Information Technology & Mobile Application Development anticipated graduation January 2015

Bryant & Stratton College- Buffalo, NY

GPA: 3.6

HVAC Program

Central Carolina Technical College- Sumter, SC

Building Trades Program

Ken-Ton Erie #1 BOCES- Tonawanda, NY

RELATED TECHNICAL SKILLS

• Microsoft Windows • WAN/ LAN

• Routers • Microsoft Office Programs: Word, Excel, Outlook, PowerPoint

• Firewalls • TCP/IP

• SQL • DHCP

• HTML • Network & Broadcast Domains

AREAS OF EXPERTISE

• Refrigeration Principles • •

Operations Management Problem Resolution

• Time Management/ Org • •

Workflow Optimization Profit Maximization

• Productivity & Efficiency • •

Safety Codes/ Practices Strategic Planning

• Streamlined Operations • •

Adherence to Guidelines Customer Service

• Team Building/ Leadership • •

Relationship Building Training Initiatives

WORK EXPERIENCE

Mobile Engineer 2011- 2013

ABM Engineering Services (RBS-Citizens Contract)- Buffalo, NY

• Performed facilitative services to 44 buildings in the WNY region which included: Mechanical,

Electrical, and Plumbing functions

• Built automation repair and service/ Andover Systems

• Completed building inspections and accompanying paperwork

• Vendor/ contractor interactions

Instructor of Advanced Refrigeration 2011

Ken-Ton BOCES Adult Education- Tonawanda, NY

• Instructed students in the principles of Refrigeration/ Air Conditioning

• Principles of Thermal Dynamics- Superheat/ Subcooling

• Components of a refrigerator system

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• Building a cooler/ freezer

• Developing and grading quizzes and tests

Lead HVAC Mechanic 2008- 2010

PAE Government Services/ US Embassy- Baghdad, Iraq

• Performed quality repair and service

• York YCAV Screw Chilled Water System/ Circulation Pumps

• BioHazardMat Fresh Air Makeup Air Handling Units

• Exhaust Fans/ Fan Coil Units

• Implemented Preventative Maintenance Program for cost effective measures

• Trained and supervised Foreign National Labor Force

• Incorporated complex, technical systems, processes and procedures, optimizing productivity

HVAC/ MVAC Mechanic

2007- 2008

KBR/ CLSS- Iraq

• Repaired and maintained split and package A/C units up to 5 tons, US military vehicle air

conditioning/ heating systems, Environmental Control Units, ISU-96 Refer Units

• Inspected HVAC/ R equipment in various settings

• Interacted with clients on a daily basis ensuring proper completion of tasks including opening of

job orders, parts requisitioning, COTR meetings, 6 print meetings, and foreman meetings

Owner/ Service Technician 2006- 2007

Coolsun HVAC/ R Company- Buffalo, NY

• Performed service repairs and installations on residential/ commercial HVAC equipment

• Secured advertising/ Produced billing/ Developed client relationships

Automation Management/ HVAC Mechanic 2004-2006

Pyramid Management Company/ Walden Galleria Mall- Cheektowaga, NY

• Serviced/ repaired 2.5- 40 Ton RTU package and split systems, ventilation, and entrance heaters

• Systems line voltage/ low voltage control wiring diagnosis and repair

• Completed daily paperwork regarding parts inventory and requisition

• New construction (build out) inspection and new lease HVAC equipment inspection

• Directed and supervised assigned laborers

• Inspected, maintained, and repaired Building Automated Control System (Echelon Controls)/

included schedule changes as per client needs and system failure diagnostics

Automation Management/ HVAC Mechanic 2002- 2004

Prime Outlets of Niagara Falls/ Factory Outlet Mall- Niagara Falls, NY

• Serviced and repaired company owned HVAC equipment including 1.0- 17.5 Ton RTU package

and split systems, refrigerated equipment, and entrance heaters

• Conducted pre-lease inspection of HVAC equipment

Heating Equipment/ AC Service Worker 2000- 2002

City of Buffalo, DPW/ Mechanical Services Division- Buffalo, NY

• Monitored and tended to all HVAC equipment in over 170 buildings owned by the City of Buffalo,

including, fire departments, police departments, community centers, parks departments, and

leased property

• Itemized repair bid reviews

• Automated system monitoring, scheduling, and repair

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LICENSES & CERTIFICATIONS

• EPA Universal Refrigeration License 608

• EPA Refrigeration License 609

• JCI/ York Certified Air Cooled Screw Liquid Chillers

• OSHA 10 Certification

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