Customer Service Sales

Kelly Foley 705-***-****

*** ********* **., ******, **, L4N 5R1 ********@*****.***

Objective

The sharing of over ten years of exceptional Bilingual Administrative, and Client Services experience, will

promote mutual, ongoing growth, strong relationships, and achievement of corporate objectives and goals .

Professional Profile

• Fluently bilingual in English and French

• Proficiency in Microsoft Office Programs, Windows, and DOS based Operating Systems, Quick

Books, UPS World Ship, as well as multitude of office equipment such as scanners, copiers,

mailers

• Accurate and efficient data entry skills

Professional Accomplishments

Bilingual CSR/Sales/Accounts/Deputy Manager Concord ON 2013-April

2014

BBA-Remanufacturing Inc- Remanufacturing of electrical componentry of automobiles

Sales and repairs of remanufactured electrical components for businesses and consumers of automobiles

Interim acting manager Sept-November 2013

Organization and preparation of weekly P.O.P. mailings

Create customer accounts, invoices and payment processing

Organize payment arrangements, past due notices, oversee debtors list, follow up on cores owed

Verify account and contact clients regarding reversed payments/NSF/Declined credit

Manage all customer correspondence via telephone, e-mail, eBay, and company website

Inter office correspondence for inventory, stock exchange/sales

Forwarding of financials to accounting department.

Monitor sales, calls volume, missed calls, productivity, purchasing, company eBay store

Provide information to clients relating to products, orders, invoices, answer requests for copies of bills

Order entry, verify and corrections relating to invoicing discrepancies, process refunds and credits

General office duties such as, faxing, copying, directing calls

Bilingual CSR Vaughan ON 2010 -

2013

Rodenstock Canada - Canadian distributor of Rodenstock quality lenses and frames to the

Ophthalmic industry.

•Consistently maintained superior level of customer rapport, by providing accurate and efficient information

regarding ophthalmic products, services, order and billing information to clients.

•Resourceful in finding solutions under pressure that provided mutual benefit to clients, as well as the

organization.

•Provided customer support in a fast paced environment, with efficiency, and attention to detail.

•Worked in a team environment, always willing to assist other departments such as inventory, shipping and

receiving, accounting, and provided French translations to sales and marketing team.

Kelly Foley 705-***-****

Bilingual CSR (Assistant to Operations Manager) Innisfil, ON 2007 – 2010

RST Industries- Transportation and Delivery provider of Liquid Petroleum Products in Ontario and

Quebec

Logistics:

•Scheduling and dispatching of drivers in Ottawa/Gatineau regions

•Determined schedules based on assessments of client needs, habitual volumes, location, and efficiency of

routes.

•Efficiently handled last minute re-routes of trucks due to insufficient, storage, traffic misfortunes, road

closures, under tight deadlines.

•Located facilities for repair and maintenance as needed.

Administrative Support/Customer Relations:

•Provided information to clients, relating to invoicing, scheduled deliveries, answer requests

for copies of bills of lading, and rates for fuel transportation and delivery.

•Create customer accounts, and master files for new operating system as well as participate

in conference calls regarding implementation, and transition.

•Became primary liaison between our drivers, human resources and management during operational

transition.

•Verifying of rates, error tracking, and requesting corrections relating to invoicing

discrepancies to billing department.

•Preparation of employee payroll and pay reconciliation spreadsheet for accounting

department

•General office duties such as filing, faxing, copying, ordering supplies, preparing mail, and

Purolator packages for pick up.

CSR Barrie, ON 2006 –

2007 Northern Call Solutions- Provider of inbound and outbound telemarketing, customer service,

technical and administration services to companies

•Provided inbound customer service under contract with cable, phone and internet provider, to assist

customers with billing, installation, technical troubleshooting, sales, and available services.

Bilingual CSR/ International Events Co-ordinator Etobicoke, ON 2001 –2004

Adcom Videoconferencing Inc- Provider of videoconferencing sales and service in Canada.

•Created new customer accounts, as well as source out new facilities available for rental to clients.

•Preparation of quotes for potential clients, and contacts for clients’ signatures, as well as signing contracts

sent by service providers for requested venues

•Event co-ordination for multiple sites, domestic and international, with various sized participants, requiring

contracting to third party audio/video providers, catering, and serving staff.

•Familiarize myself with foreign currencies, current exchange rates and VAT rate

•Reception support, involving answering, and directing calls on multi-line phone system, general payment

processing, and invoicing, accepting registered mail, preparing office mail for delivery

Education

St. Joseph Scollard Hall Secondary

1992- 1996

Ontario Secondary School Diploma- Honour Student

OAC French and OAC Sociology

Volunteer/Community Involvement

•Volunteer time and supplies to children’s schools

•Participated in “Take Back The Night” march to end domestic violence 2009

•Security volunteer for Budweiser Thunderfest 1999

•Volunteer for various fundraisers and events with Optimist Club of North Bay

•Helped organize high school volunteer committee for local events, and city clean up

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