Customer Service Administrative Assistant

Shatori Robinson

**** ******* ***** ************, ** 28311 – 910-***-**** – ***********@*******.***

Objective

I am currently seeking full time employment within your company. As an experience Customer

Satisfaction Representive. I have an abundant amount of knowledge with in the Consumer Region. I

would greatly appreciate the chance to utilize my knowledge and experience with your company.

Education

• Medical Administrative Assistant Program, Career Step April 2013-October 2013

• Certificate of Graduation

• General office courses, including: typing, Microsoft Word, Microsoft Excel,

grammar, punctuation, payroll, collections, accounts payable, clinical procedures,

scheduling, front office operations, billing and insurance, HIPPA, telephone procedures,

etc.

Skills

• Proficient in Microsoft Office

• Charting expertise

• Understanding of medical procedures

• Quick problem solver

• High customer service standards

• Verified codes and submitted claims electronically filling in appropriate patient

demographics and insurance information

• Assembled initial charts and identified any missing patient information as well as later

filing and identifying of physician omissions as necessary.

• Used office equipment including fax machine, copier, and scanner as well as Microsoft

computer software to manage patient records.

• Greeted walk in patients and answered incoming calls while exhibiting utmost customer

service and professionalism.

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Experience

• Customer Service Representative, Sykes Call Center November 2013-

March 2014

• Demonstrated mastery of customer service call script within specified timeframes

• Addressed customer service inquiries in a timely and accurate fashion

• Managed billing, troubleshooting, and customer complaints

• Job Title, Rock House, Inc. August 2010-April 2012

• Observed and documented patient statuses and reported complaints to case manager

• Read and recorded temperature, pulse, and respiration

• Managed meal preparations, transportation, and learning technique assistance

• Job Title, Community Innovations February 2008-August

2010

• Accurately monitored client medications

• Professionally maintained communication

• Provided daily care for clients, including: bathing, grooming, meal preparation, cleaning,

etc.

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• Associate, Wal-Mart May 2008-August 2010

• Provided excellent customer support, requiring in the customer’s needs

• Accurately scanned and bagged groceries in a timely manner

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