Customer Service Sales
Resume:
FARYAL PARACHA
Etobicoke, ON. M8Z 1R6
***************@*****.***
PROFESSIONAL DEVELOPMENT
To join a company that offers a stable and positive atmosphere and inspires
to enhance my skills and to grow within the human resources industry. I can
effectively achieve results; have excellent communication, problem solving,
interpersonal and organizational skills.
SKILLS
. Technical Skills: Proficient in Microsoft office ( Word, Excel, Power
Point, outlook)
. Communication Skills: Excellent customer service with 5+ years'
experience, leadership and presentation skills
. Transferable Skills: Multi-tasking, team leader, strategic HR
planning, SAP, ADP, employee training, and dedicated to improve
performance continuously
. Currently working towards obtaining CHRP designation
ACCOMPLISHMENTS:
. Developed a highly effective print ad campaigns that aggressively
promoted the events, while working as an event coordinator for
Algonquin Indian Student Association (AISA).
. Awarded "Ottawa Stars Of The City" for providing excellent customer
service
. Exceeded daily sales target by 100% while working at Femme De
Carriere
PROFESSIONAL & VOLUNTEER EXPERIENCE
L'Oreal Warehouse Event
March 2014 (1 month contract)
Supervisor Product Expert Team
. Maintained staff by recruiting, selecting, orienting, and training
employees; developing personal growth opportunities
. Provided on-going training to all the existing and new employees
addressing such topics as customer service, product knowledge, team
work and stocking the merchandise
. Assigned certain duties to the employee, explaining how those duties
are to be done and communicate how the successful performance of those
duties will be measured. Ensure that the employee is working under a
current job description and in a classification appropriate to the
duties. Update job description, and submit it to the Business Office,
as needed
. Assisted with the floor plan and merchandising the products
. Handled customer complaints and questions in order ensure excellent
customer service
. Implemented the reward program based on evaluating key performances
such as team work, organization of the work station, helping
customers and product knowledge
. Formulated strategies which effectively aided in employee retention
. Organized and scheduled staff meeting three times a week in order to
address any complaints or suggestions to improve the quality of
customer service
Laurier Optical
Human Resources Coordinator (Volunteer Position)
November 2013 - December 2014
. Assisted with maintenance of the employee database, scheduling
interviews, preparing new employee orientation
. Managed a job-reclassification project. Conducted occupational
research to determine if job titles and job descriptions were in sync
with workplace norms
. Input employee schedules, prepared job descriptions and posted jobs on
websites such as monster, Workopolis and indeed
. Processed and maintained all employee benefit enrollments,
terminations, and changes in the company's benefits administration
system
. Took new employees on board, offering employment letters and
performing related paperwork
. Entered data and resolved payroll discrepancies by collecting and
analyzing information into ADP
. Maintained the inventory list by entering the product code into SAP
and order any required stock
. Provided and processed all the credits to the stores for the wrong or
damaged merchandise
Femme De Carriere
Key Holder
November 2011 - October 2013
. Trained and supervised team of eight on company policies and
procedures. That resulted in excellent customer service, extensive
product knowledge and increased sales by 25%
. Achieved outstanding sales by selling merchandise worth $3000 in a day
. Provided excellent customer service such as greeting the clients,
responding to customer complaints immediately
. Classified and computed data including inventory management, sales
figures and transaction units to ensure proper balancing of all
transactions records
. Opening and closing the store by following the company procedures
. Responsible for inventory control/flow: monitor existing purchases in
order to identify slow moving stock and replace it with high demand
stock at all times
. Lead cashier responsibilities such as: exchange, return and issue of
store credit/gift certificates
. Making certain deposit slips, spreadsheets, envelops and deposit bags
are correctly filled out and discrepancies are reconciled and cleared
by accounting
. Manage sales floor by addressing client concerns and questions and
coaching employees
. Responsible for ordering merchandise and office supplies such as sales
book, store lights etc.
Parks, Forestry & Recreation: City of Toronto
ARC leader October 2010 - May 2011
. Took safety procedures while organizing any activities such as making
sure all the equipment is working, no harmful tools are exposed to the
children
. Constructed a strong team by communicating through scheduled staff
meetings every week. Increased the number of students enrolled in the
program
. Performed administrative tasks such as entering, recording or
maintaining information in written or electronic form
. Organized, planned and prioritized activities for the children
. Mitigated pressure for team members, families, and students through
moderating behavior, inspiring productive social participation, and
supporting an interdisciplinary team
Armani Exchange; York dale Mall
Sales Associate/ Cashier
September 2009 - July 2010
. Meeting set sales target of $1000 daily by approaching customers with
friendly & positive attitude
. Trained new hires and giving them information about policies &
procedures in order to build a knowledgeable working team
. Analyzed sales reports, created store goals and strategies to increase
sales & maximize profit by 15%
Donatos Salon & Spa, Square One Mall
Customer Representative June 2008 -
November 2008
. Efficiently rang in registers, maintained all cash & media at the
registers
. Resolved customer complaints & communicate client requests to the
management
. Maintained inventory of supplies and client appointment list
. Acted as liaison between customers and hair stylists
. Delivered excellent customer service by greeting customers, booking
appointments, making reminder calls and provided product information
to the customers
EDUCATION DEVELOPMENT
Human Resources Management Graduate Certificate
2012-2013
Algonquin College, Ottawa ON
Cosmetic Technique & Management
2009-2010
Sheridan College, Oakville ON
Business Administration Diploma (Special Honors)
2006-2008
Humber College, Etobicoke ON
*References Available On Request*
Contact this candidate