Customer Service Assistant

**** *** **. ** *********, MN *****

Michael J. Thomas

507-***-**** *******.******@****.***

How I can help your organization:

Having completed my Master’s in Business Administration with 2 years of professional business experience in

the finance industry, I am pursuing a career in financial analysis and organizational development. This would

allow me to utilize my abilities to demonstrate long-term value to an organization and aid in its continued growth

and success.

Education:

Minnesota State University, Mankato Mankato, MN

Masters in Business Administration December 2011

Focus: Leadership and Organizational Management GPA: 3.72

Minnesota State University, Mankato Mankato, MN

Bachelor of Science Degree December 2007

Major- Business Management GPA: 3.53

Minors- Business Administration, Financial Planning Magna Cum Laude

Related Experience:

Marine Enterprises, La Crosse, WI March 2009-July 2010

Management Trainee – Corporate Accounting, Consumer Banking, Mortgage Orig./Processing

• Created monthly/annual financial reports amongst multiple divisions of an organization through

proficiency of Oracle, SAP, PeopleSoft, and Microsoft Office (Access, Excel, Outlook,

PowerPoint, and Word) products.

• Balanced financial statements, ensuring accurately and timely data of financial activity.

• Created/presented to Executive Management team business plans outlining the growth of the

enterprise, utilizing financial models and analysis in support of ideas to maximize profitability and

growth.

• Analyzed internal and external data in order to find ways to optimize efficiency of operations.

Edward Jones, Rochester, MN February-November 2008

Financial Advisor Apprentice/Branch Intern

• Analyzed financial investment vehicles (mutual funds, stocks, bonds, treasuries) in order to

provide appropriate recommendations for client presentations.

• Created a regional recruiting network for firm use in attracting current and recent college

graduates to the firm.

• Made personalized face-to-face contacts with prospects/potential clients.

• Followed up with prospects and clients in order to gain further in-depth understanding of their

short and long-term financial goals.

Internships:

Troon Golf LLC/Rochester Golf and Country Club, Rochester, MN April-September 2007

Lead Golf Shop Assistant/Interim 1st Assistant Professional

• Managed a department of 10-15 individuals, including daily leadership, scheduling, and training.

• Promoted to #2 in charge of golf operations/Eased transition between 1 st Assistant PGA Golf

Professionals between July and August, 2007. Proactively handled further responsibilities and

took initiatives to improve/enhance services through innovation and process improvement.

Additional Experience:

Target, Rochester, MN Oct. 2012-present

Sales Floor/Pharmacy

Manpower, Rochester MN June 2012-Oct. 2012

Contract positions: Telesales, Telemarketing.

Kelly Services, Rochester MN September-November 2011

Contract positions: Telephone Surveys, Customer Service

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