Customer Service Manager
Resume:
Jasmine Dennis
Spring Valley, CA 91977
**************@*****.***
Objective: To obtain a position to better utilize my customer service skills, be able to provide quality customer service and advance with a
company and its needs.
Experience:
Jo Ann’s, Lemon Grove CA Oct 2013 – Present
Customer Service / Cashier
• Customer service, greet customers upon entering and exiting store. Assisting customers with questions or project inquires.
Knowing where items are located in the store to assist customers in finding items in an expedited manner. Ability to give
advice and options on the interest of the customer’s projects.
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• Operate stores POS cash register, ability to maintain a steady expedited line to prevent long delays in customers purchasing
items. Returns of items and refunding the customers. Processing of different payment types such as cash, check, credit cards
and gift cards. Closing of shift and drawer by maintain accurate totals with the reports generated for collections. Maintain
accurate balancing and documenting of shift transactions. Completing deposit slips and shift paperwork at the end of each
shift.
•
• Opening and closing of store. Preparing store restocking and organizing items before opening. Sweeping, mopping and wiping
down shelves and counters. Logging low items for reordering, inventory control. Maintain shelves for easy access to
customers. Closing of store after hours.
• Assisting customers with measurements and cutting of fabrics and accessories on the cutting table. Ability to read and
understand pattern requirements for fabric, elastic and accessory needs to prevent shortages or waste due to over measuring.
Ability to read pattern catalogs and find accurate patterns based on codes in filing cabinets.
Balboa Ambulance, El Cajon CA June 2013 – Present
Administrative Assistant to Director of Operations/Supervisor
• Assist various departments in tasks such as dispatch, billing, operations, fleet and marketing.
•
• Direct administrative support to operations manager. Daily responsibilities such as organizing incoming faxes, fuel log reports
and receipt tracking, dispatch and EMT schedules and day sheets, monitoring emails, phone calls and appointments for
operations supervisor and manager. Organizing all daily paper work completed by EMT’s such as county forms for transports
and calls ran, Wheel Chair drivers patient contact paperwork for billing purposes. Boxing and storing documents to be
archived.
•
• New hire and termination paperwork, scanning, coping, emailing and organizing to send to human resources and payroll,
filing and maintaining files on over 300+ employees. Coping and updating new hire policy and procedure manuals for new
hires. Organization of all new hire documentations, updated certificated, updated direct deposit and tax documents to keep
employee files current.
•
• Tracking and data entry of employee hours for payroll submission. Organizing payroll checks weekly for distribution and
maintain records of signatures stating each employee received check. Filing, organizing and archiving all payroll reports, logs
and original timecards.
• Assist marking department in bulk printing and copying of flyers and event advertisements. Ordering of company envelopes
and stationary.
• Volunteer Experience:
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• Child Care Provider
2010 – Present
• Provide care for a variety of family’s for children after school and weekends.
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• Peer Tutor – Children with Disabilities
2012 – 2013
•
• Education:
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• Monte Vista High School, Spring Valley CA
June 2013
• Diploma Received
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• Varsity Cheerleader 2011 – 2012
• Editor and Chief 2012 - 2013
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Skills/Achievements:
Microsoft offices, Word, Excel, PowerPoint, Outlook, CPR Certified, POS experience, Filing, Faxing, Organization and
archiving of important documents. Type 50-60 WPM.
Contact this candidate