Customer Service Security

LLOYD BRETT NEWSOME

PO Box **** • Kenai, Alaska *9611 • 678-***-**** • *****.*******@*****.***

PROFESSIONAL SUMMARY

Versatile and results-driven professional with several years of experience in IT consulting,

administration, security, support, and analysis. Experience using numerous industry tools

such as wireshark, Nessus, Bluecoat IDS, VMware and Retina among others. Dedicated

to exceeding expectations while managing tight deadlines and budgets within fast-paced

environments. Demonstrates a systematic approach to solving problems effectively while

maintaining a motivational spirit.

Key Qualifications Include:

• Dedicated to building a highly motivated team aware of their roles within the organization.

• Results oriented leader with excellent organizational skills; ability to exercise

discipline, accountability, and best practices over a wide variety of initiatives.

• Extending personal grasp of security by obtaining CEH, and SEC+

• Ability to obtain a DOD Security Clearance.

EXPERIENCE

Consultant/Manager

2012 – Present

OnBelay

Soldotna, AK

• Manage a startup focused on consulting clients ranging from small business to

churches; provide tailored customer service by building websites and providing

technical solutions by educating end users and helping them to resolve various

technical issues.

• Resolve network issues plaguing customers by efficiently diagnosing and repairing

them

• Implement security settings on client locations properly; perform virus removal and

clean up machines from general use.

Technical Services Manager/Operations Supervisor

2012 – 2013

Central Peninsula Hospital

Soldotna, AK

• Supervised maintenance and support of network components, desktop computers,

servers, peripherals and software applications within the organization.

• Implemented functional policies and procedures, including those for server

monitoring and backup, operational standards, and service provision.

• Contributed in planning and executing projects such as life cycle, software upgrades

and other service requests.

• Provided leadership and coaching to 3 Network Administrators and 3 Helpdesk

Technicians.

• Standardized schedules supporting the hospital on a 24/7 schedule, including on-

call, and holiday timeline.

Information Management Officer/Financial Systems Integrator

2008 – 2011

SAWTST LLC

Ft.

McPherson, GA

• Conducted repairs that occurred daily in an office network setting; ensured proper

installation, operation, security, and maintenance of all assigned equipment to

include local access to networks.

• Generated and maintained office calendar, served as local Telephone Control

Officer, maintained records for life cycle management, and m anaged SharePoint

Web portal for ARCENT G8.

• Served as local trainer for applications and hardware to the Resource Management

end users; coordinated training for General Fund Enterprise Business System to the

end users.

• Provided onsite and telephonic support as Wide Area Work Flow Group

Administrator; reengineered Secret Internet Protocol Router Network portal used to

transmit data to the Area of responsibility, and in contiguous United States.

• Served as the Government Travel Card AOPC reducing the amount of

delinquencies on a monthly basis; provided customer service for contiguous United

States and outside contiguous United States regarding WAWF and GTC.

Information Assurance Security Analyst

2006 – 2008

General Dynamics Information Technology

Peachtree City, GA

• Served as a member of the United States Army Reserve Computer Incident

Response Team (USAR-CIRT); tasked to ensure the safety of information systems

and to protect systems from intentional or inadvertent access or destruction.

• Operated as a member of the Security Operations Center Staff tasked with

computer forensics and network security for the Army Reserves; maintained current

technical knowledge of security standards and architecture.

• Monitored and correlated events from security-related hardware and software

including firewalls, proxies, intrusion detection systems, and operating systems;

maintained thorough knowledge of principles, methods, and techniques of data

security.

• Performed vulnerability scans and applied patches to operating systems and

applications to eliminate and/or reduce security vulnerabilities.

• Assisted with security audits, assessments, or certifications; maintained current

certifications in specific applications as required.

• Familiar with domain structures, user authentication, and digital signatures.

• Assisted in writing Standard Operating Procedures (SOP) for new hire personnel;

taught new hires in proper job duties/procedures.

• Observed IDS fused to protect more than 150 US facilities including more than

50,000 devices; trained as Department of Defense Directive 8570 (DoDD

8570) level 2.

• Created step by step instructions and SOP for running analyst related software.

TECHNICAL SKILLS

Platforms: Windows (9x/NT/2000/XP/Vista/7/8), Active Directory, MS Exchange

Server

Networking: LAN / WAN Administration, VPN, TCP/IP, Ethernet,

Languages: Java (basic foundation in college)

Tools: Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton/AVG Virus

Protection Utilities, Tripwire, Snort, Lotus Notes, Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook) Access, SharePoint, Dameware, eSafe

EDUCATION & TRAINING

Masters of Information Technology (Information Assurance & Security)

2014

American InterContinental University

Schaumburg, IL

• GPA: 3.66

Certified Ethical Hacker

2013

EC/Council

Albuquerque, NM

Network+ Certification

2007

CompTIA

Downers Grove, IL

Security+ Certification

2006

CompTIA

Downers Grove, IL

AWARDS & ACHIEVEMENTS

General Dynamics “Award of Excellence” for Operations and Security Support

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