Manager Office

LAWANDA A. PROCTOR

**** ******* **** ** *****, MD 20646

404-***-**** • ************@*****.***

OBJECTIVE

To obtain a challenging career within an agency, which will allow me to both further utilize my skills and acquire

new abilities.

PROFESSIONAL SKILLS

Windows, Microsoft Office Professional, PeopleSoft, WordPerfect, Quorum, Novell GroupWise, All Operating

Systems, Typing skills: 60 wpm

PROFESSIONAL HISTORY

L & K Trucking, LLC 06/2011 – Present

Office Manager White Plains, MD

• Maintains office services by organizing office operations and procedures; preparing payroll;

controlling correspondence; designing filing systems; reviewing and approving supply

requisitions; assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer,

and disposal of records.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment

procurement.

• Completes operational requirements by scheduling and assigning employees; following up on

work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing

information; identifying trends.

• Maintains office staff by recruiting, selecting, orienting, and training employees.

GA Department of Behavioral Health (DBHDD) 08/2010 – 06/2011

Program Operations Manager Atlanta, GA

• Manage office operations with an emphasis in processing of all documents as they relate to DUI

Intervention Program, including all Clinical Evaluators and Treatment Providers requests.

• Coordinate the contract renewal and addendum process for assigned groups

• Provide technical support to DUI staff

• Direct the processing of contracts, secure appropriate signatures, distribute executed copies, and maintain

comprehensive contract files in Peoplesoft

• Serves as subject matter expert of pertinent laws, rules and regulations, operational guidelines, and program

policies and requirements

• Maintain working relationships between Department of Driver Services and DUI Intervention Program,

ensuring clients records are recorded and properly documented

GA Department of Human Services (DFCS) 07/2009 – 08/2010

Administrative Operations Coordinator II Atlanta, GA

• Performed assigned administrative functions

• Prepared reports and correspondences which required researching information from a variety of sources

• Maintained personnel files, records, and procured office equipment

• Coordinated contract purchases and processed invoices

• Provided routine information on personnel procedures, such as hiring, grievances, and discipline processes

• Managed administrative functions for the office, such as travel expenses, car rentals, telephone services,

credit card issuance, building security, and routine maintenance

05/2007 – 07/2009

Executive Assistant Atlanta, GA

• Responsible for all incoming office material and travel arrangements for the Director’s Office

• Responsible for the Director’s scheduling within the Department of Human Resources and with

Congressional Staff

• Served as Organizational liaison responsible for communicating directives, tasks, and correspondences to

appropriate staff in a clear and concise manner

• Maintained the Director’s calendar, prepared presentations, and arranged for necessary facilities and

equipment

• Maintained and monitored tasking’s that required top-level coordination and input

• Supported six units that reported directly to the Director

• Supervised the performance of Work Experience worker in the Director’s office

• Performed research on the custody of family and children in DFCS

GA Department of Behavioral Health (DBHDD) 12/2005 – 05/2007

Program Associate Atlanta, GA

• Served as liaison to Multiple Offenders Program in management of client records, referrals, clinical

evaluations, and treatment

• Provided expert management analysis using a wide range of qualitative and quantitative methods for

assessing and improving both the Risk Reduction DUI Program and Multiple Offenders Program

• Responsible for prioritizing team members work assignments and ensure project completion

• Maintained office schedules, and assisted with conferences and training events

United States Senate 1997 – 2005

Staff Assistant (WI), Correspondence Manager (NM), Washington, DC

Systems Administrator (GA) and Administrative Assistant (FL)

EDUCATION

Bachelor of Science in Criminal Justice (BSCJ) 2008

American InterContinental University Online Hoffman Estates, IL

Masters of Business Administration (MBA) 2009

American InterContinental University Online Hoffman Estates, IL

REFERENCE

Available upon request

Contact this candidate