Customer Service Administrative Assistant
Resume:
Debbie E. VanDeventer
Durham, N.C.
Home Phone: 919-***-****
Cell Phone: 919-***-****
Emaiil:************@**.**.***
Summary of Core Skills:
Proficient in Microsoft Office 2007 and Microsoft Office 2008 for Mac
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Experience in data entry
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Excellent customer service skills
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Strong attention to detail
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Excellent time management skills with the ability to meet and exceed deadlines
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Proficient written and verbal communication
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Flexible in adapting to change
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Proficient in working independently
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Proficient in document processing
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Proficient in maintaining databases & tracking budgets
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Proficient in “IT Help Desk” support
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Experience working with outside vendors
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Experience in Purchasing of products and supplies
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Proficient in maintaining inventories
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Experience using Remedy
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Proficient in tracking and creating various reports
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Ability to work cooperatively in a group settings
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Proficient with scheduling and setting up of training classes, meetings and conferences
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Proficient in Oracle database management
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Professional Experience:
Preferred Staffing Group (PSG) January 2008 – September 2012
Maintained and tracked annual inventory budget for the NIEHS IT group.
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Maintained and tracked Blackberries & I Phones using Excel.
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Assisted with Purchase orders with vendors and followed up on payments.
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Entered service request tickets using Remedy for distribution of Blackberries & I Phones.
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Prepared documentation for Property Passes, transfers, surplus and Report of Survey Investigations.
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Received & entered NIEHS equipment into the Oracle Property Database.
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Assist NIEHS Property staff with yearly inventory.
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Assist with administrative duties such as copying, faxing, typing and conference room
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reservations.
Prepared travel arrangements for hotels and car rentals for out of town guests for
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meetings and conferences as needed.
• Prepared packages for shipment back to vendors from the customer.
Management Systems Designers (MSD) January 2006 – December 2007
• Maintain PC and Mac loaner pool for the Computer Technology Group.
• Provided training room assistance for equipment, setups including network connections.
• Entered service request tickets for setups, pickup and return of loaned equipment.
• Registered training class attendees in the NIEHS Security Database.
• Received & entered NIEHS equipment into the Oracle Property Database.
• Prepared packages for shipment back to vendors from the customer.
• Assist with administrative duties such as copying, faxing, typing and making conference room reservations.
Lockheed Martian Information Technology January 2004 December 2005
• Worked as Senior Administrative Assistant for the Scientific Computing Lab at NIEHS.
• Received and directed phone inquiries from vendors, contacts and NIEHS staff members.
• Scheduled and setup meetings and conferences.
• Contacted vendors for price quotes for computer parts and supplies.
• Inventoried & maintained database for parts & supplies.
• Performed copying, faxing and handled all inter office mail.
• Processed correspondence documents for a variety of NIEHS departments.
• Received, documented and entered all equipment into Oracle database.
• Performed online ordering from NIEHS catalog for supplies for the CTB staff.
• Updated the monthly Training Calendar schedule.
• Edited and kept inventory of training manuals.
Perot Systems Government Services January 1997 – January 2003
• Property Custodian back up for the CTB staff.
• Provided administrative duties to various groups within the ITSS/NIEHS
including the following:
• Customer phone service
• Handling of purchase orders
• Maintaining the Purchase Order database
• Maintain and tracking Parts & Supplies database
• Tracking budget for hardware, network and sysAdmin groups
• Distribution & tracking of pager database for 70 employees
• Communicated with government staff regarding payment problems of purchases
Technical Skills:
Applications:
Microsoft Outlook
Microsoft Word, Excel and Power Point
Oracle Database Management
Calendar Schedule
Quicken
Hardware Expertise:
PC
Mac
Printers
BlackBerries
Apple IPad
REFERENCES: Available upon request
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