Customer Service Executive Assistant
Resume:
SHALINA THOMAS
****2
H: (559)715-
9086
*************@*****.***
Professional
Summary
Highly organized and detail-oriented Receptionist/Executive assistant with
more than 3 years experience supplying thorough, organized administrative
support to 2 senior executives. Receptionist who continually maintains a
positive attitude while interacting with demanding clients. Serves as the
primary point of contact for both in-house and external phone and website
queries. Executive assistant who goes above and beyond basic administrative
tasks and takes on multiple projects at once. Excellent work ethic and
strength in boosting company morale.
Skills
Exceptional interpersonal Appointment setting
communication Advanced clerical knowledge
Excellent time management Multi-line phone proficiency
skills Types 60 WPM
Effective problem solver Customer service, Multi-line phone
Quick learner talent
Work
History
C.S.P, 01/2014 to Current
H&R Block - Las Vegas, NV
Met all customer call guidelines including service levels, handle time and
productivity.
Managed work flow to exceed quality service goals.
Investigated and resolved customer inquiries and complaints in a empathetic
manner.
Executive Assistant, 01/2009 to 11/2012
Over Head Solutions - Fresno, CA
Planned and coordinated logistics and materials for board meetings,
committee meetings and staff events.
Coordinated domestic and international travel arrangements, including
booking airfare, hotel and transportation.
Answered and managed incoming and outgoing calls while recording accurate
messages.
Maintained a clean reception area, including lounge and associated areas.
OPC/Greeter, 05/2013 to 01/2014
Grandview Marketing INC. - Las Vegas, NV
Worked closely with clients to identify their needs and challenges and
provide solutions-oriented campaign themes.
Scored in top 10% of employees in successful resolution of issues.
Contacted customer to follow up on purchases, suggest new merchandise and
inform them about promotions and upcoming events.
Earned management trust by responsibly opening and closing.
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