Customer Service Manager

Tony Santos

**** * ****

Phoenix, AZ *****

Cell: 602-***-**** Home: 602-***-****

E mail: ************@*****.***

Professional Summary

Experienced labor with strong organizational skills which promotes efficiency with productive leadership and

relationship building skills. Action oriented with strong ability to communicate effectively with employees and

supervisors. Highly motivated to get the job done.

Qualification

● Customer service

● Team leadership

● Organizational skills which promotes efficiency

● Strong verbal communication

● Computer proficient

● Quick learner

● Data entry

● Inventory Specialist

● Bilingual

Education

Glendale Community College Jan 2004 February 2004

General Education Degree

Employment

Self Employed June 2013 Present

Household Manager

Phoenix, AZ

Chauffeuring family, budgeting expenses, ability to perform a variety of tasks simultaneously, creative problem

solving, ability to be flexible and deal effectively with diverse personalities

Select Staffing February 2013 June 2013

Inventory control specialist

Phoenix, Az

Data backup records management. Entered confidential information from variety of companies and placed them in a

vault. imputed daily numbers into the system. Scan disk and place them in vaults

Self Employed April 2011 Febuary 2013

Household Manager

Phoenix, AZ

Chauffeuring family, budgeting expenses, ability to perform a variety of tasks simultaneously, creative problem

solving, ability to be flexible and deal effectively with diverse personalities

Premier Industrial Supplies June 2010 March 2011

Shipping & Receiving Clerk

Phoenix, AZ

Took care of all shipments, loaded and unloaded inventory, took care of all incoming and outgoing calls for drivers.

Aerotek International March 2008 March 2009

Phoenix, AZ

Inventory Clerk

Phoenix, AZ

Performed a variety of clerical and manual tasks involved in maintaining inventory control to include receiving,

verifying, storing and issuing various supplies, materials and equipment.

Receiving and unpacking shipments and verification of contents against purchase orders and invoices. Prepared

reports concerning shortages and damaged materials received. Writing issue tickets when required, recorded stock

issued from stock issued tickets on appropriate inventory records.

Cable Shopping Network June 2007 February 2008

Warehouse Associate

Phoenix, AZ

UPS manifest system, pulling & tracking orders, packaging shipments, international shipping & documentation, US

Postal Service shipping, truck freight and all other aspects of shipping for a mail order company. Maintained

stockroom and warehouse space, balanced inventories, and received freight shipments. I assisted in warehouse

production as needed.

Sanderson Ford March 2006 December 2006

Phoenix, AZ

Dispatcher

Receiving and inputing of order and customer details into the system, reviewing vehicles and job progress

throughout the day and updating as required. Set up daily route of eight to fifteen stops per driver, managing up to

ten drivers daily.

Bell Ford July 1997 January 2005

Phoenix, AZ

Parts Runner/ Warehouse Associate

Compiled and maintained records of merchandise and supplies. Received and stocked warehouse and storage areas.

Responsible for sorting units based on installation assignments and manufacture warranty. Maintained accurate

inventory count through daily physical counts and automated inventory transactions. Provided and assisted

supervisor with inventory replenishment reports.

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