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Customer Service Manager

Location:
Riverdale, MD
Posted:
April 15, 2014

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Resume:

Chibuzo Ilochonwu

Home: 301-***-**** - acdo3n@r.postjobfree.com

Professional Summary

To obtain a position as a chemist or lab technician which will utilize my educational qualifications and skills,

allowing me to become a valuable asset to the development of the business’ goals and productivity.

Education and Training

B.S. Chemistry, 2012

University of Maryland

Completed over 200 hours of completed classroom lab work

Competent with the operation and determining results of IR, NMR, UV-vis, spectroscopy

Extensive knowledge of analytical, biochemical, organic, and inorganic laboratory practices which includes

filtrations, distillations, extractions, crystallizations, material transfers and organic synthesis.

Skill Highlights

Proficient in Microsoft Word, Excel, PowerPoint,

Outstanding written and Access

oral communication skills Chromatography (ion exchange, affinity)

Excellent analytical and

problem-solving skills

Familiar with HPLC

Adept at laboratory techniques such as PCR,

Solution Preparation and Standardization

Melting Point Determination

Work Experience

Assistant Manager

January 2013 to December 2013

Krystal Medical Associates

Communicated directly with doctors' offices via telephone, fax and email.

Managed payments from insurance companies and employed daily deposit.

Collected and collated payments for medical records.

Composed claims to insurance companies.

Verified patient data and billing information

Assistant Supervisor

May 2012 to November 2012

Rite Aid Pharmacy

Maintained proper pharmacy and general safety procedures and standards, including department

cleanliness.

Appropriately resolved customer issues, complaints and questions.

Analyzed marketing information and translated it into strategic plans.

Delivered excellent customer service by greeting and assisting each customer.

Activities

Member, American Chemical Society, 2014

Member and Secretary, University of Maryland Chemistry Society, 2011 -2012

Volunteer, Prince George's Hospital, 2011



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