Customer Service Manager
Resume:
Chibuzo Ilochonwu
Home: 301-***-**** - ***********@*****.***
Professional Summary
To obtain a position as a chemist or lab technician which will utilize my educational qualifications and skills,
allowing me to become a valuable asset to the development of the business’ goals and productivity.
Education and Training
B.S. Chemistry, 2012
University of Maryland
Completed over 200 hours of completed classroom lab work
Competent with the operation and determining results of IR, NMR, UV-vis, spectroscopy
Extensive knowledge of analytical, biochemical, organic, and inorganic laboratory practices which includes
filtrations, distillations, extractions, crystallizations, material transfers and organic synthesis.
Skill Highlights
Proficient in Microsoft Word, Excel, PowerPoint,
Outstanding written and Access
oral communication skills Chromatography (ion exchange, affinity)
Excellent analytical and
problem-solving skills
Familiar with HPLC
Adept at laboratory techniques such as PCR,
Solution Preparation and Standardization
Melting Point Determination
Work Experience
Assistant Manager
January 2013 to December 2013
Krystal Medical Associates
Communicated directly with doctors' offices via telephone, fax and email.
Managed payments from insurance companies and employed daily deposit.
Collected and collated payments for medical records.
Composed claims to insurance companies.
Verified patient data and billing information
Assistant Supervisor
May 2012 to November 2012
Rite Aid Pharmacy
Maintained proper pharmacy and general safety procedures and standards, including department
cleanliness.
Appropriately resolved customer issues, complaints and questions.
Analyzed marketing information and translated it into strategic plans.
Delivered excellent customer service by greeting and assisting each customer.
Activities
Member, American Chemical Society, 2014
Member and Secretary, University of Maryland Chemistry Society, 2011 -2012
Volunteer, Prince George's Hospital, 2011
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