Customer Service Management

NAME: JUAN ANGEL

SURNAME: MAR N FERN NDEZ

. PERSONAL DETAILS:

NATIONALITY: SPANISH

DOB: 09/04/1978

ADDRESS: C/ Maria Moliner N 3, Bloque II 4 A

***** ******** (SPAIN)

TELEFON N : +34-667-***-***

MARITAL STATUS: SINGLE

E-MAIL: *********@*******.***

. EXPERIENCE:

. May 2012- Nowadays

Store supervisor in ASICS Factory Outlet Store.

-Customer care, team management, money and tills manager, visual

merchandising.

. Oct. 2009- Nov. 2011 (most recent)

Interim Local Police Agent in Alicante (temporary vacancy)

- Traffic control, town surveillance, public safety.

- Providing clients with a grammatical, well-expressed

final version of the translated legal documents such as

formal complaints, birth registration certificates, usually

as a word-processed document.

. Jan. 2005- Feb. 2008

Personal trainer.

- Create a training program and edit it according to

customer's personal needs and aims. Assists with exercise

performance and diet tips. Monitor club members.

- Training program translations for foreign customers.

. Jun. 2004- Nov. 2004

Administrative and call centre agent in CARJET.COM.

- Liaising with customers on a daily basis, dealing

effectively with any queries, taking sales orders, car

reservations by phone or e-mail.

- Translation of Carjet Website for English-speaking

customer looking for a car rental in Spain.

- Using the internet and email as research tools throughout

the translation process.

. Oct. 2003- Apr. 2004

Auxiliary examiner of trade mark applications in the OHMI.

- Vocabulary, style and linguistic exam of applications

previous to mark registration.

- Reading through original material and rewriting it in the

target language, ensuring that the application form and the

meaning of the source text is retained.

. March 2003- Oct. 2003

Administrative employee in Space Cargo S.L (freight forwarder).

- Provide language/linguistic skills to translate e-mails

and telephone calls from English to Spanish with

international customers.

- Translation of business texts (correspondence and e-

mails concerning transport transactions, transport

operations, cargo information

. Jan. 2002- March 2003

Hotel Receptionist in the Express by Holiday Inn of Alicante.

- Welcome guests, check in/out, customers care, telephone

attention, reservations management.

- Translation of tourist brochures.

. Jan. 2001- Jan. 2002

Bilingual administrative in El Sabinar SAT.

- Clerical tasks including deal with European customers

(Germany, Holland, UK to offer bio products, such as

vegetables and fruits.

- Liaising with clients to discuss any unclear points.

- Translation of a company brochure detailing biological

processes involved in the development and testing of a new

range of fruit and vegetables of ecological agriculture.

. Aug. 2001

Interpreter in IFA (Alicante Fair Institution) and in the

Universitary Hospital of San Juan (preprofessional practice

plann of the Alicante University).

- Interpreted from English into Spanish and vice versa

using simultaneous and consecutive modes.

- Performed other language interpretation duties as

assigned, such as providing general fair/hospital

information at an information counter to the non-Spanish

speaking public and processed documents related to

interpretation.

. EDUCATION:

TRANSLATOR & INTERPRETER (ENGLISH-SPANISH, SPANISH-ENGLISH)

1996 LANGUAGE SCHOOL CERTIFICATE (1ST LEVEL OF ENGLISH)

1998 ENGLISH COURSE IN GREAT BRITAIN (5 MONTHS)

2001 DEGREE IN TRANSLATION AND INTERPRETING

(ENGLISH, SPANISH, GERMAN & RUSSIAN) BY THE

UNIVERSITY OF ALICANTE

. SKILLS:

- Economical-Financial English

- Legal English

- Management English

- Turistic English

- Medical English

- Technical English

- Audiovisual English

. LANGUAGES

- Native Spanish

- High level of English

. QUALIFICATIONS:

- Computer literate

- Previous Customer Service experience

- Ability to multi-task

- Excellent verbal communication and listening skills

- Strong interpersonal skills

- Confident and positive attitude

- Group management

- CrossFit Level 1 Trainer

. INTERESTS

- Gaming industry.

- Sports and leisure activities

- Traveling.[pic]

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