Manager Project

PRIYANK DAVE

Phone : 647-***-**** E-mail : ***********@*****.*** Recent Job Title:

Sr.System Administrator

OBJECTIVE

Seeking a challenging opportunity as a hands-on IT, system Administrator

and Operations, involved in Network and Applications management, with a

respected organization in their field.

SUMMARY

. More than 6 years experience in System Administration - Windows Server

2003, 2008 R2, Exchange server - Migration, Implementation,

Maintenance and Patching with details knowledge about Active

directories and Server components.

. Virtual Machine Development with VMware and Hyper V. Detail Knowledge

about SAN.

. Over 5 years using supporting both proprietary and COTS Business

Applications

. Defining, managing and measuring SLAs and KPI.

. Excellent understanding of Voice systems, good knowledge of ITIL

processes, Servers, SQL Servers and Database.

. Exceptional understanding of Remote Access, VPN technologies, Disaster

Recovery (DR) planning and testing procedures.

. Strong Knowledge of Service Desk ticketing software and expertise in

IT and Business, Vendor & Assets Management.

. Demonstrated good knowledge of VOIP, wireless networking security,

network simulators network traffic analysis software, Virtualization.

. Good understanding of: Server Hardware Technology, LANs, WANs.

. Experience with: Windows 20xx, Active Directory Group Policies,

TCP/IP, and DNS.

TECHNICAL Skills

Platforms Experience Years

Windows 2003 To 2012 Domain Controller,Ad,Dns,Dhcp 6

VMware 4.0,5.1,5.5 4

-Migration,Installation,Configuration, Site

Recovery Manager

Avaya/Nortel/Cisco/Altigen Ip Office 4

500(Installation,Administration,Configurati

on),Avaya Aura,VM Manager, Session Manger

Symantec Backup Exec 2003 To Installation,Tape Backup,Disc Backup, 4

2012,Veeam, Appassure

MSSQL,SYBASE Installation,configuration,Maintainance, 2

backup, authentication,basic queries, and

process management.

SAN/NAS Administration,Volume Management,Back 4

Up,Tape

Exchange & Office 365 Maintain,Administration,Failover,User 5

Management, Group Polices,Ad,configuration

Ticketing Remedy,Giva 6

Citirix Xepapp,Xenserver,Gotomeeting,Implementaiton 4

,Configuration,Management

CRM Sieble,Ms CRM 4

Microsoft Installation,configuration,Maintainance, 3

Greatplain,CRM,Sharepoint,SCC backup, authentication

M,

Account -SAGE Reports, Distribution 1

IIS Administration 3

Scripting VB, Powershell 2

Blackberry BES Administration 2

Dell Server/IBM /cisco Administration,Patch, Upgrade,Repair 6

Certificate

. Persuing ITIL Certifcation

Education

. MSC Engineering (Internet, Telecommunication & Multimedia

Engineering), London Southbank University, London, United Kingdom,

2006

. Post Graduation Diploma (Business Administration), College of IT & E-

Commerce, London, United Kingdom, 2005.

. Bachelor of Computer Applications (Computer Science)

Work Experience

Oct 2013 - Present

IPS-Invoicepayment.ca

Sr.System/Network Administrator/ Project Manager

Hands on System: Dell MD1000, Power Vault 4100 & 7600, Windows Server 2008

R2, SQL 2008, Backup Exec 2010 R3, VMWARE tools 4.1, 5.0 and 5.1, Esxi 5.1

(upgrade, patching and new install), Microsoft CRM, MS SharePoint

Administration, Factor SQL, Factorsoft, Avaya and Nortel telephony system

administration, Xenapp Administration and implementation, Dell Server, DELL

Equalogic

. Manage Projects for application development, Hardware and software

Management at Data centre and Disaster Recovery sites.

. Vendor and IT Assets Management.

. Managed more than 20 people of team including operations, IT and

Calling Centre.

. Managed team performance review, SLA with Clients by team & Recruiting

new team member according to project needs.

. Managing Avaya and Nortel System via IP office 500, Avaya System

Status, IVR.

. Help to achieve IT and Operations Goals by creating Business

improvement Model.

. Keep hands on with latest technologies and determine what new

technology solutions and implementations will meet business and system

requirement.

. Manage Budget and revenue generation for both departments.

. Manage all IT policies, procedures, security and solutions.

. Managed new project for application development and website

development including google analytics for marketing campaign.

. Business Information system model for company which directly benefit

to end users.

. Negotiate and administer vendor, outsourcing, and consultant contracts

and service agreements.

. Created workable backup and disaster recovery plan and model.

. Maintain company policies, procedures and confidentiality.

. Participate in and support capacity planning and the development of

long-term strategic goals for systems and software in conjunction with

end-users and department managers.

. Responsible for supporting network engineering, business application,

and database administration functions to implement desktop and server

systems that utilize industry best practices to meet corporate

objectives.

. Recommend, schedule, and perform software and hardware improvements,

upgrades, patches, Risk Model System and Microsoft Great Plains and

all other internal applications.

Apr 2013- Oct 2013

Summittenergy INC, Canada

System Administrator

Hands on Systems: Dell MD1000, Power Vault 4100 & 7600, Windows Server 2008

R2, SQL 2008, Backup Exec 2010 R3, Microsoft office365, VMWARE tools 4.1,

5.0 and 5.1, Esxi 5.1 (upgrade, patching and new install), Alcatel

Telephony system, Dell Servers, Dell Equalogic, BES, MS SharePoint

Administration, Asset and Vendor Management.

. Participate in and support capacity planning and the development of

long-term strategic goals for systems and software in conjunction with

end-users and department managers.

. Managed more than 50 people over calling center including 3 team

leaders and their operations as well as IT team of 2 people, Managed

Performance Review on team.

. Responsible for supporting network engineering, business application,

and database administration functions to implement desktop and server

systems that utilize industry best practices to meet corporate

objectives.

. Deploy workstations, servers, printers, scanners, firewalls and

network equipment

. Manage all operating systems and end-user software.

. Manage communications (Email, Instant Messaging) and connection

solutions, including workstation Connectivity, local area networks,

company intranet, and internal applications.

. Ensure the integrity and security of enterprise data on host

computers, multiple databases, and during data transfer in accordance

to business needs and industry best-practices regarding privacy,

security, and regulatory compliance.

. Manage end user accounts, permissions, access rights, and storage

allocations in accordance with best practices, Perform network and

security audits.

. Responsible for performing system backups and restores.

. Anticipate, mitigate, identify, troubleshoot, and resolve hardware

and software problems on servers,

. Practice network asset management, including maintenance of network

component inventory and related documentation and technical

specifications information.

. Support application development teams throughout project lifecycles.

. Analyze system, server, application, network, and input/output device

performance.

. Recommend, schedule, and perform software and hardware improvements,

upgrades, patches, Support CIS application, Utility enrollment System,

Risk Model System and Microsoft Great Plains and all other internal

applications.

. Log track and monitor issue with 3rd party provider and resolve

problems to user satisfaction.

. Provide support for all desktop services relating to PC

software/hardware.

. Conduct research on emerging products, services, protocols, and

standards in support of systems software procurement and development

efforts.

. Participate in negotiations with vendors, outsourcers, and

contractors to secure software products and services.

. Develop, document, and maintain policies, procedures and associated

training plans for system administration and appropriate use.

. Required to be on-call in response to critical failure, system

updates, and system maintenance.

. Will be required to carry a mobile wireless device to respond to

critical system failures.

October 2012- March 2013

Epicor (formerly Solarsoft), Canada

System Administrator

Hands on System: Exchange 2007/2010, Server 2003/2008 R2, Hyper V & Vmware,

Avaya IP office 500 + Nortel System administration, Citrix Xenapp Desktop

6.5 Administration, BES, MS SharePoint Administration.

. As a System Administrator doing the day to day tasks of system admin

and end user support utilizing Active Directory, Backup & restore,

monitoring.

. Installation and maintenance of all systems within a client's digital

environment.

. Producing documentation on operational, system and user procedures &

guidelines.

. Building, configuration and troubleshooting of server, Laptop and

desktop hardware.

. Providing advice on selection and purchase of IT equipment.

. Maintaining maximum availability of supported services for users

including installation for ERP system Development tool with IBM AS400.

. Managing IBM AS400 Installation and support with server and

Maintenance.

. Monitoring the progress of third-party maintenance contract suppliers.

. Ensuring that support calls are logged and handled effectively and

efficiently.

. Responsible for disaster recovery, closing security loophole and

access levels.

. Ensure adequate antivirus protection & solutions are maintained and

updated.

. Identify and recommending improvements for E-mail applications & Web-

page development

. Exchange Server 2007/2010, Server 2008. 32/64 bit Windows operating

system workstations. Telephone cross connects.

. Workstation deployment. Phone system administration. Security access

administration.

. Administration of Server, user accounts & Avaya internal phone system

. Server management, Backup, Installation & Patching. Documentation &

monitoring using different tools. (e.g. Power shell, Symantec Backup

etc) Hardware Build up (Server, Tape drives, Workstation Etc)

. IBM I-series Installation, configuration and Management.

. Hyper V, Avaya IP office, Avaya System Status, SharePoint ticketing

system etc

. Deploying new systems through Microsoft Deployment tools, Power shell

basic scripting, VMware deployment, managing SAN system linked to

Virtual machines.

June 2012- To September 2012

Saint Elizabeth Health Care, Canada

Hands on System: Exchange 2007/2010, Server 2003/2008 R2, Cisco IP phone

administration, Citrix Xenapp Desktop 6.5 Administration, BES, MS

SharePoint Administration.

IT Analyst

. Exchange server management, BES, Server 2008, 2003, Citrix Application

management, "Go to" Software services (e.g. go to meeting, go to

assist etc.)

. IT Analyst for over 500 employees in Health care domain.

. Platform used like Windows 7, MS Office 2010, Outlook2010, Cisco

Telephony Services, Lotus Notes email, share point, Remote Support and

virtualization, software like Citrix xenapp desktop administration,

Procura, Peoplesoft, Ticketing tools Giva First Class.

. Delivering and deploying new systems, technologies and services

. Support Laptops, Pc, Apple Devices, Blackberry Enterprise Server

Administration.

. Resolving issues like Networking, Connectivity, hardware and software

. Train, coach and mentor Service Desk Specialists (Level 1). Oversee

staff activities. Builds/obtains (from other departments) training

material for support staff. As needed, schedule employees working

times and provide backup support. Interact with internal and external

customers

. Provide data and reporting of KPI's and trends to IT department and

others in ad-hoc, weekly, monthly and as needed. Will drive Ticket

Deep Dive and develop strategies for improvement. Work to make Service

Desk the single source of truth and service delivery channel for IT.

Monitor and manage phone queue (participating in escalated calls as

needed.

. Support Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity

(iPass/VPN), Telephony (IPC Dealing Consoles/VoIP)

March 2008- April 2012

Talk Talk Group LTD, United Kingdom

Hands on System: Exchange 2007/2010, Server 2003/2008 R2, Hyper V & Vmware,

Avaya IP office, IVR, Citrix Xenapp Desktop 6.5 Administration, BES, MS

SharePoint Administration.

IT Manager

. Technical Manager for 3rd line IPTV, Broadband, Telephone Services and

their operations like billing, retention and provisioning.

. Managed More than 50 team members as well as 4 team leaders, Managed

performance review and recruitment of team.

. Get Daily updates about Team from Team Managers and give them target

weekly basis accordingly, Effective coaching support for a group

of Team Managers, and 200+ consultants globally.

. Maintain high customer satisfaction rate by taking ownership of

customer problem and build meaningful relationship with customer as

well clients.

. Escalate problem in right department and get solution.

. Develop annual budget in line with departmental/corporate objectives.

Optimize use of available resources to generate objectives/desired

results by forecasting, deploying, monitoring and controlling.

. Development of the operation's technical engineering and operations

plan and preparation for the business launch.

. Responsible for ongoing management of the network including

installation, operations, and maintenance of the central office and

customer premise equipment. Meet or exceed service-related

objectives.

. Supervise and establish performance objectives for subordinate staff.

Monitor performance and take corrective action as required.

. Establish technical requirements, service levels and procedures, and

implementation plans for major network elements.

. Develop/manage local operations including methods and procedures,

budgets and training requirements.

. Provide high level customer support to assist with ISP products.

July 2007- Mar 2008

Pipex Ltd, United Kingdom

Tier-3 Technical Support Engineer

. Technical Support Engineer for 3rd line IPTV, Broadband and telephone

Services and Project Management.

. Get Daily updates about Team from Team Managers and provide them

necessary support.

. Tools using VM Ware applications (DRS & ESX, Fault Tolerance)

. Use of Unix/Linux Commands, knowledge of Shell Script.

. Generate BAU & KPI report on daily/weekly/Monthly basis.

. Working with team to resolves issues around service delivery of Pipex

products with new processes and flows.

. Be proactive in identifying potential areas of development in

Pipex procedures.

. Support the management and development in Pipex by taking part in

workshops and liaising with other teams.

SCHOOL Projects

. University Final Year Project, London,UK (Masters)

Environment: Windows, Linux, Ethereal Software,TCP/IP protocol

Description: Traffic Characterization of Common Web Browsing Behavior

. University Final Year Project, India,(Bachelors)

Environment: Windows System Programming in C and C++

Description: To introduce the new Shell in Linux by using the

programming in C

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