Nurse Customer Service
Resume:
KATHLEEN M. HALLIGAN, MSN, RN
Parma, Ohio 44129
*******@*********.***
Experience
May 2009-present First Choice Home Care, Cleveland, OH
Initially, per diem nurse. Performed case opens, provided skilled care
and did supervisory visits for assigned clients. Moved to full time case
manager in March 2010. Provided skilled care, supervision of HHAs,
performed thorough assessments, planning and implementation of
required care for all patient while promoting good customer service.
Also mastered the CPOC system and attended Alzheimer’s training.
September 2007-Feb.2010 Bryant and Stratton College, Parma Campus, Parma, OH
Instructor in nursing program. Responsible for pediatric, geriatric,
introduction to nursing and pharmacology lectures for nursing students
in their third, fourth and fifth semesters of an associate degree program.
Responsible for clinical oversight of student experiences. Communicate
with clinical faculty regularly to identify strengths and weakness in
students/program.
October 2004-Sept. 2007 Home Care Network, Beachwood, OH
Nursing Supervisor /Case Manager/staff nurse
Responsible for opening medicare, medicaid and private insurance cases,
including assessment, evaluation, planning and implementing the
required care.
Supervised skilled nurses, home health aides and therapists in providing
the required services to a wide variety of patients the home. Maintained
regular communication with physicians, case managers
and therapists to fully meet consumer needs.
February 2004-May 2005 MCH Services/ Deaconess Home Care, Beachwood, OH
Private duty and primary nurse for pediatric home care clients.
Responsible for organizing and delivering home nursing care to
medically fragile and ventilator dependent children and adolescents.
Involved in family education and training.
August 2003- February 2004 Parma Community General Hospital, Parma, OH
Clinical Instructor for 2 medical-surgical units. One had a geriatric
focus, the other a
pediatric-oncology focus. Responsible for all orientation and training for
new staff. Planned and
co-ordinated all on-going education, competencies and new equipment
training for staff on both units.
Presented in service training and co-ordinated lectures as needed.
September 2002-May 2003 Deaconess Hospital, LLC, Cleveland, OH
Director of Education for the hospital. Responsible for all employees’
training and orientation and
ongoing educational needs. Taught and co-ordinated BLS, ACLS and
Nonviolent Crisis Intervention
for the appropriate staff members. Applied for and received
providership for continuing nursing
education at the hospital. Had completed application for Social work
and Counselors continuing
education as a provider.
November 2000-Sept. 2002 Home Care Network, Beachwood, OH
Nursing Supervisor
Responsible for opening medicare, medicaid and private insurance cases
including assessment, evaluation, planning and implementing the
required care. Supervised skilled nurses, home health aides and
therapists in providing the required services to a wide variety of patients
in the home.
Maintained regular communication with physicians, case managers and
therapists to fully meet consumer needs. Worked with Medical Mutual’s
Breathe Easy Program in conjunction with the
National Jewish Hospital in Denver, CO
August 1998-Nov. 2000 MCH Services/ Deaconess Home Care, Beachwood, OH
Private duty and primary nurse for pediatric home care clients.
Responsible for organizing and delivering home nursing care to
medically fragile and ventilator dependent children and adolescents.
Involved in family education and training.
August 1998-December 1998 Cleveland State University, Division of Nursing, Cleveland, OH
Clinical Instructor for senior BSN students during their pediatric
rotations at MetroHealth Medical
Center. Responsible for directing, supervising and teaching students in
care of acutely ill children and
families with a wide variety of medical and surgical conditions.
Evaluated the students. Gave
feedback for course director and program director as appropriate.
March 1995-August 1998 Rainbow Babies and Childrens’ Hospital of University Hospitals of
Cleveland, Cleveland, OH
PRN staff nurse for pediatric nursing. Based in neonatal intensive care
unit. Responsible for care
of critically ill premature and newborn infants.
July 1994-August 1998 Case Western Reserve University Frances Payne Bolton School of
Nursing, Cleveland, OH
Lecturer in the Bolton Scholar BSN program. Taught various levels and
courses in the BSN program.
Assisted for recruitment and clinical placement of students. Assisted
with transfer and alternate entry
students in determining course of study. Academic advisor for students.
Member of Academic
Standing committee for university. Advisor to Undergraduate Student
Nurses Association. Worked
with Office of Resident Life to address problem identified during class.
Developed continuing
education program for BSN faculty and preceptors.
June 1994-August 1994 Fairview General Hospital, Cleveland OH
Temporary Nursing Service Instructor responsible for supervision and
training of new patient care
assistants in basic skills on the rehabilitation and orthopedic units.
August 1992-May 1994 The University of Texas at Austin School of Nursing, Austin, TX
Clinical Instructor for Parent-Child division. Responsible for senior
nursing students during the
childbearing and child-rearing practicums and associated skills labs.
Developed and facilitated skills
lab for pediatric and obstetric skills. Guest lecturer for pediatric
theory course. Covered
cardiovascular and neurological problems. Instructed clinical
preceptor class. Member of the
Substance Abuse task force. Member of the board of Westwood High
School’s Health careers team.
Sept. 1992-May 1994 Children’s Hospital of Austin at Brackenridge, Austin, TX
PRN staff nurse and relief charge nurse in Pediatric ICU. Certified
instructor of Pediatric
Advanced Life Support
June 1992-Sept.1992 Seton Home Care, Austin, TX
Home care RN, PRN. Cases ranged from newborn follow-up, in home
teaching of tube feedings
and bili lights, cleft lip care and chronic ventilator dependence.
Aug 1991-May 1992 The University of Texas at Austin School of Nursing, Austin, TX
Teaching Assistant for junior nursing students. Responsible for
providing theoretical background
and demonstration of intermediate skills. Assisted with obstetric skills
for senior students.
Aug. 1998-May 1992 Seton Medical Center, Austin, TX
Staff nurse and relief charge nurse in tertiary regional neonatal center.
Certified in Neonatal
Cardiopulmonary Resuscitation by the American Heart Association.
Conducted in-services on
differential blood counts and care of the pavulonized infants. Primary
nurse for critically ill and
chronically ill neonates. Member of the parent education committee and
work distribution task force.
Aug. 1988- August 1989 Holy Family Services, Weslaco, TX
Volunteer nurse in freestanding birthing center serving primarily indigent
women and families.
Duties included prenatal, intra-natal, and postnatal care of the women
and newborn care,
including home visits. Taught classes in infant care, labor and delivery,
relaxation and breast-feeding
to expectant mothers and their support people.
June 1980-August 1988 Children’s Hospital of Wisconsin, Milwaukee, WI
Staff nurse, Charge nurse and Orientation coordinator in pediatric
intensive care unit that served
10 counties in Wisconsin and Michigan. Did transports, ECMO and
functioned as a preceptor.
ACLS provider and instructor. Staff representative fro Pediatric Focus
Conference in 1987.
Member of organizing committee for 1981 Midwest Pediatric
conference.
June 1976-July 1980 Rainbow Babies and Children’s’ Hospital of University Hospitals of
Cleveland, Cleveland, OH
Clinical Nurse on 2-12 Medical unit. Extensive experience with
peritoneal dialysis, hematology-
oncology, bone marrow transplants, and respiratory patients (including
cystic fibrosis and asthma)
and their families. Developed handbook on current chemotherapy for
staff reference. Functioned
as charge nurse, preceptor on oriented new staff.
EDUCATION
France Payne Bolton School of Nursing, CWRU Cleveland, OH
Completed two course in the PhD curriculum.
The University of Texas at Austin, Austin, TX
Master of science in Nursing awarded May 1992
Marquette University, Milwaukee, WI
Bachelor of Science in Nursing Awarded August 1982
Elected to Sigma Theta Tau
St. Vincent Charity Hospital School of Nursing, Cleveland, OH
Diploma in Nursing 1976.
AWARDS/ FELLOWSHIPS
July 2005 Nominated for Empire Who’s Who Among Executive and Professional
Women in Healthcare and Nursing
September 1993 Nominated to The World’s Who’ s Who of Women
April 1992 Faculty Service Award, The University Of Texas at Austin School of
Nursing
May-July 1991 Pediatric Pulmonary Fellowship at the University of Florida, Gainesville,
FL
May 1991 Named to Who’s Who in American Colleges and Universities
February 1982 Elected to Sigma Theta Tau International Honor Society of Nursing
PRESENTATIONS Multiple presentations on a wide variety of subjects. List available upon
request.
MEMBERSHIPS Sigma Theta Tau since 1982. Dual member since 1998.
PUBLICATIONS “Care of the Pediatric ICU Patient” for the American Association of
Critical Nurses,
Milwaukee district newsletter, October 1981
SERVICE
Volunteer for various church and school activities.
Past BLS/ ACLS instructor in various locations
Recruitment activities in all employment locations
Choir member since 1980 in Wisconsin, Texas and Ohio
Edited textbook of Jackson and Saunders Child Health Nursing, Oct.
1994
PALS instructor for Metrohealth Medical Center 1994
Member of Advisory Board for Westwood High School’s health careers
program in Round Rock, Texas.
Presented as “Nurse Scholar” at the HIV/AIDS Clinical Update, 1993
“Kidsafe” program volunteer at Brackenridge Hospital, Austin, Texas
Medication Calculation book review for Addison-Wesley Publishers,
1993
Co-organizer of “Transcultural Nursing” March 1993 sponsored by the
University of Texas Continuing Education Division
Part Time Volunteer Nurse at Holy Family birthing center 1989-1994
CONSULTATIONS
January 1994 Consulted for possible legal case by J. Young, Buda, Texas
Sept 1993-1995 Review of Pediatric legal case for th office of Richard Schuster in
Houston, Texas
Written summary of review sent.
July 1993 Review of pediatric legal case for Angela Clark, PhD, RN in Austin,
Texas
May 1993-November 1994 Review of neonatal legal case for law offices of Vic Terry in Dallas Texas
Written summary of review sent.
REFERENCES Professional and personal references available upon request
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