Customer Service Representative

Lynn Miller

443-***-**** ( **** Anderson Lane, Jarrettsville, MD 21084 (

****.*******@*****.***

Personal profile:

. Results-driven rising professional with significant experience in

customer service

. Productive, dependable worker with a solid work ethic; quick learner

who can rapidly master all aspects of job with limited training and

assimilates newest and latest technologies and skills

. Creative troubleshooter/problem-solver who works hard to meet

challenges

. Proficient in online applications and online research

. Proven relationship-builder with exceptional interpersonal,

communication, and presentation skills.

. Extensive knowledge of Microsoft office programs and tools, as well as

Mac OS X operating system and SPSS, statistics tool

Education:

September 2007 Towson University

Towson, Maryland

to December 2009 Earned a Bachelor of Science Degree in December 2009.

Majored in Business Administration with an International

Studies concentration.

. GPA 3.44/4.0 (at completion of degree)

September 2005 Harford Community College Bel Air,

Maryland

to May 2007 Earned an Associates of Arts Degree in May 2007

Majored in Liberal Arts with an English concentration.

. Dean's list Fall 2005- Spring 2007, graduated with

honors

Experience:

May 2011 Smyth Jewelers

Timonium, Maryland

to April 2014 Customer Service Representative/Engraving Processor

. Review all engraving orders placed to the store

. Designate which jobs go to which engraver

. Manage the schedule to be sure all jobs are

finished in a timely manner

. Make sure the engraving jobs get to the right

place

. Monitor employees to be sure the right amount is

being charged for each engraving

. Train new hires on computer programs and repair

pricing

. Direct requests and unresolved issues to the

designated place

May 2009 to Summer Intern at Magerk's Pub and Grill Bel

Air, Maryland

August 2009 Management and Marketing Intern

. Responsible for scheduling servers and bartenders

on a weekly basis

. Help promote upcoming events, accomplish this by

creating flyers to give to local businesses and

customers and talking to customers about events

. Research and develop new ways to promote events

and specials

. Assist in all aspects of planning private events,

including food, and entertainment

. Update website on a weekly basis to include

special events

August 2006 Magerks Pub and Grill Bel Air,

Maryland

to May 20011 Hostess, Server, Expo and Bartender,

. Direct customers where they need to be seated

. Handle customer complaints and concerns

. Communicate the needs of customers to the

appropriate place

. Named shift leader and put in charge of assigning

jobs for 15 other servers

. Train over 35 new employees in hostess and server

positions

Achievements and Awards:

. Girl Scout Gold Award

. Awarded State Troopers Association Scholarship,

Fall 2007

. Awarded Dean's list fall of 2005 -Fall 2008

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