Project Manager Customer Service

Constantine (Kostas) J. Koulis

***** ******* *****. ****** **** Illinois 60462

Cell: +1-312-***-**** Email: *********@*****.***

Skype: kouliscon

LinkedIn: www.linkedin.com/in/kouliscon

Permanent Work Authorization • No Visa Sponsorship Required

Professional Summary

Accomplished IT Network administrator professional with 10+ years of progressive experience planning, developing and implementing

cutting edge information solutions to meet or exceed strategic businesses goals. Adept in multiple areas including IT/IS enhancement

and integration, complex development life cycle, technical troubleshooting, IT budgeting and project management. Demonstrated

leadership ability with skills in translating complex data into easily understandable terms. Proficient in Windows 8.1/7, Server 2008 R2 &

2003, Red hat Linux and Debian platforms, as well as in MS Office (Word, Excel, PowerPoint).

Core Qualifications

• •

Windows Network Administration Risk Assessment

• •

Data center management Disaster Recovery plan

• •

IT/IS security, policies & standards. Segregation of duties

• •

Backup policies (servers & workstations) Project Management

• •

IT Procurement Enterprise Architecture Planning and Implementation

Areas of Expertise

Windows Network Administration.

• Onsite and remote administration of workstations (TeamViewer – remote desktop), switches, routers and IDP boxes.

• Designed and implemented a centralized per sector printing method using user proximity cards that reduced printing

consumables (paper + cartridges) by 16% at Golden Foods Snacks.

• Implemented IP telephony connection through secure VPN (IPsec) of the main location and locations within the country as

well as in Greece and Ukraine.

• Rolled out a Windows server 2008 R2 and 2008 Active Directory service to 70-90 Windows users, increasing security of the

LAN by +70% (strong password policy, restricted user policy…etc.).

• Manage company’s Antivirus system; maintain definitions and remove viruses and malware

IT/IS Security, policies & standards

• Installed CISCO VPN for client connection to the office LAN, increasing security by +100% for remote users at Golden

Foods Snacks.

• Determined level of security for protection of the information assets and maintained asset inventory up to date.

• Approved or disapproved requests to access assets by having in place access rights (physical / nonphysical).

• Monitoring compliance with Information Systems Security within the owner’s scope of authority.

• Acted on reported violations in accordance with disciplinary policies and procedures.

• Communicated to end users the effect on security of proposed changes to the information asset.

• Ensured that data shall only be modified or destroyed in accordance with company’s policies and legislative requirements.

• Implemented unique user identification, logon policies and strong password procedure with LDAP protocol.

• Lead project to put in place the record and review of the logical access to the systems which were considered security

importance and revoke logical access if determined that were no more needed.

• Secured remote access to remote users with accordance of company’s security policies.

• Adequate segregation of duties for all information systems functions and between personnel granted access to data and

information.

Risk Assessment

• Runned periodically risk assessment jobs in order to prevent problems – part of Crisis management.

• Risk assessment was based on a risk matrix which was reviewed and updated periodically.

Disaster Recovery & Contingency Plan

SOX, SAN, AD, SLA, KPI, PMP, SQL, Six Sigma process, lean, ITIL, Strong communication skills, Organizational agility & ability to facilitate cross process, Strong understanding of business and

systems complexity, project manager, Advanced written and verbal communication skills, Excellent customer service and organization skills, Strong leadership skills,

• Headed team which determined list of tasks to recover key business systems after a complete loss of data center.

• DRP testing minimum once per year by non-specialize employee.

• DRP rollout to management (informative).

• Backup policies & procedures (daily, weekly, remotely…etc.)

Project Management

• Coordinated a project team of 6 internal departments in SAP ERP implementation at Golden Foods Snacks.

• Managed a team of 4 people and internal department managers in an EPICOR ERP implementation project at Star Foods.

• Delivered complex projects related EPICOR ERP including Standard Costing and Second GL/FA for USGAAP reporting.

Customer Satisfaction

• Increased Infoland's customer satisfaction rate by 15% by mitigating technical issues and improving usability.

• Boosted sales by 15% at Sysware in collaboration with a 3-person team.

• Succeeded better customer satisfaction by Help Desk implementation at PepsiCo Intl.

Experience

IT Director

2009 to 2013

Golden Foods Snacks SRL. - Bucharest, Romania

• IT Director of a multinational company in the FMCG market producing seeds, nuts and dried fruits with presence in

Romania, Ukraine and Greece.

• Performed system administration including Installation and maintenance of operating systems and Virtualization platforms

(VMWare), Anti-Virus programs, MS - Exchange email, Windows patching and Microsoft AD.

• Direct network, database and security control administration initiatives and managed the internal and hosted network

infrastructure including Routers, Firewalls, Servers, Switches and IDP boxes.

• Managed the IT budgets and expenditure on hardware and software as well as all implementation, maintenance and repair

of products and services.

• Implemented SAP ERP system in 2 phases based on the modules; 1st phase included MM, SD, CO and FI modules, and

phase 2 included modules PP, WMS and BW (Business Warehouse - OLAP Tools).

• Reduced costs and losses 25% by identifying and changing wrong processes within IT strategy.

Co-Founder & CEO

2006 to 2009

STAR FASHION POINT SRL. - Bucharest, Romania

• Set up a chain of retail woman’s fashion accessories products stores.

• Organized retail sales network in a national level, products logistics and sales team.

• Expanded stores (new location negotiations) and developed new sales strategy.

• Developed replenishment logistics and merchandising strategy.

IT Manager

2003 to 2006

Star Foods EM SRL – PepsiCo International Bucharest, Romania

• Implemented EPICOR ERP system and Sales Force Automation program for the Sales Force.

• Provided full end-user and help desk support using excellent communication skills.

• Performed hardware and software installation, maintenance and repair as well as IT budgeting and routine audits of

systems and software.

• Improved internal IT audit score from less than 50% compliance to an 83% overall compliance.

SMB Account Manager

2002 to 2003

SYSWARE SRL- Bucharest, Romania

• Drove and achieved sales targets for IT hardware and software products for mid to large businesses. Products ranged from

solutions analysis and design to equipment supply, installation, training, maintenance and on-site service.

IT Associate

1993 to 2002

INFOLAND SRL- Bucharest, Romania

• Facilitated operations of main offices running under UNIX and MS - DOS.

SOX, SAN, AD, SLA, KPI, PMP, SQL, Six Sigma process, lean, ITIL, Strong communication skills, Organizational agility & ability to facilitate cross process, Strong understanding of business and

systems complexity, project manager, Advanced written and verbal communication skills, Excellent customer service and organization skills, Strong leadership skills,

Education

• Masters in Strategic Marketing, 2006, Academy of Economics School of Bucharest Romania

• Bachelors in Business Administration, 2000, Academy of Economics School of Bucharest Romania

Certificates

• Lean Six Sigma - Certif. authority LSSIAP Yellow belt - 1372496860_3_YB

• ITIL Foundation v3 - Certif. authority: APMG, License Nr. ITIL/483491

SOX, SAN, AD, SLA, KPI, PMP, SQL, Six Sigma process, lean, ITIL, Strong communication skills, Organizational agility & ability to facilitate cross process, Strong understanding of business and

systems complexity, project manager, Advanced written and verbal communication skills, Excellent customer service and organization skills, Strong leadership skills

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