Customer Service Engineer

Rahul Vishwakarma Mo.

942-***-****

E-mail : ****************@*****.**.**

Objective :

To work in the field of Networking & looking forward to an exciting and challenging career

with an organization that provides excellent working environment and opportunities.

Skills

Managing & maintaining Backup of Cisco Routers and switches.Ø Configuring and

Networking skill

troubleshooting RIP, EIGRP, OSPF, Access control list, port security.

Switching (VLAN’s and Trunking).

Inter Vlan routing. Port security,Wireless LAN, IPV 6, Frame Relay

Grandstream ip phones, Patton routers

Managing and maintaining Backup of Pulse IPPBX and Dialer servers

Cisco routers 2600 and 3600 series

Cisco Switches 2950,2960,3550

Outstanding analytical, problem solving, and troubleshooting ability

Other skills

Good communication (oral written), customer service, and interpersonal skills Both

independence and team orientation, depending on situation

MS Office proficiency and tracking software familiarity

Flexibility in work hours + transportation with valid license

Ability to multi task and prioritize hardware effectively

Poise and patience when dealing with clients

- One plus years of work experience in Networking and Hardware Field.

Career Summary-

- Proficient in WAN and LAN technologies. Active Directory

- Expert in configuring and installing CISCO Routers and switches.

- Proficient in monitoring and troubleshooting the Network / Link in case of any breakdown.

- Extensive hands-on experience in network integration, deployment and Support.

- Good process knowledge about Incident Management, Change and Problem Management.

Employer- Working from Decembar 2012 to march 2014 as Engineer–Network Admin in Afflux IT

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Solution Jabalpur (MP).

ACADEMIC QUALIFICATION :

Name of Examination Year Board/University Percentage

BCA 2013 MCRPV 60%

Senior secondary (XII ) 2006 M.P.Board 72%

Secondary School (X ) 2004 M.P.Board 60%

Ethical Hacking under Hacker school Hyderabad

EXTRA QUALIFICATION :

MCITP, Linux, MS Exchange Server, Hardware from sunscreen tech. Hyderabad

Technical Skills

Languages Known C, c++, .net

Operating System Win 98/XP/7/8, Linux, Windows server 2003/2008/2008R2

Subjects Operating System, Computer Network

Application Software MS-Office, Outlook, firewall, Antivirus,

Awards and Achievements

1. Stood first in Treasure Hunt competition.

2. Winner in various volley ball & cricket tournament

3. Participated in various essay and quiz competition in school.

4. Games Captain of school in 10th &12th.

5. Event organizer in School and College annual day functions.

Interests and Hobbies

1. Bike Riding

2. Travelling New Places

3. Internet surfing

Personal Traits

1.Optimistic.

2. Never say no Attitude & good team facilitator.

3. Keen to learn new methodologies & ready to adapt the new trends & technologies.

4. Zeal to learn, targeting best way realization of with the concerned task.

5. Smart Worker.

Personal Details

Father's Name SHRI GAYAPRASAD VISHWAKARMA

Mother's Name SMT. GAYATRI VISHWAKARMA

Date of Birth 31/12/1988

Marital status Single

Nationality INDIAN

Language known Hindi, English

Declaration

I am RAHUL VISHWAKARMA hereby declare that all the above details given by me are true to the best

of my knowledge.

Place: Jabalpur

Date:

Rahul Vishwakarma

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