Customer Service Human Resources

WENDY DWARIKA

**** ****** *****

Lithonia, GA *0058

Phone: 404-***-****

************@*****.***

OBJECTIVE: To obtain a challenging position in an expanding, team oriented company, offering my extensive operational; customer service; supervisor and leadership skills.

QUALIFICATIONS:

Over eighteen years of banking experience, detailed oriented, a high level of customer service and problem solving skills,excellent communications skills, good motivational skills, extensive customer service training, certified teller trainer,

Auditing excellence. Human Resources skill set and leadership in managing people.

EDUCATION:

1984 1986 Southgate College of London England

1980 1984 St. Angela’s for girls London England

EMPLOYMENT:

2011 Present Human Resources /Office Manager, Renaissance Counseling Services LLC – GA

Working directly with the CEO of the agency serving as a link between the CEO and the employees,implementing office schedules, Identify staff vacancies and recruit, interview and select applicants. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunity for advancement, and employee benefits, Perform difficult staffing duties including dealing with under staffing, refereeing disputes, firing employees and administering disciplinary procedures, conduct exit interviews to identify reasons for employee separation, processing payroll, managing monthly invoicing and billing for the agency, coordinate, schedule and oversee office move locations, facilitating staff meeting’s, updating and revising policies and procedures, facilitating HR Orientation training, conducting weekly manager meetings, working closely with third party vendors to ensure smooth operation of the agency, coordinating CARF, APS and Fidelity trainings, Managing CARF and APS Healthcare audits. General running of the office managing the ordering of supplies and

working closely with our vendors to ensure monthly orders are processed correctly. Provided Quality Assurance for Human Resource and Clinical Departments.

2005 2011 Operations Supervisor, Bank of America – GA

Oversee the overall daily operations of the banking center, provide guidance and training to the team on operational, sales and service issues, ensure compliance with all bank policies and procedures are adhered too, providing direction and leadership to a team of a minimum of 25 employees. Provide the team with coaching to enhance their personal skills and individual productivity, Complete quarterly performance reviews of the tellers, Managerial responsibilities included resolving client issues, interviewing prospective new hires for available positions, conducting daily sales huddles, and monthly team meetings. Conduct monthly audits of bank inventory, Investigate and report fraud on customer accounts. Detect fraudulent customers and situations including fraudulent documentation at the time of a transaction and providing the

necessary professional handling of the situation. Control and maintain banking centers cash average on a weekly and monthly basis using the ICOM system. Audit teller cash drawers and consignment inventory weekly. Managed Sole control of main cash vault exceeding over a half million dollars. Daily balancing of the ATM ensuring ATM is at the correct monetary levels to conduct business without interruption.

1993 2004 Operations Supervisor, Astoria Federal Bank – NY

Oversee the overall daily operations of the banking center; provide guidance and training to the team on operational, sales and service issues, ensure compliance with all bank policies and procedures are adhered too, provide direction and leadership to the team. Provide the team with coaching to enhance their personal skills and individual productivity. Complete quarterly performance reviews of the tellers. Additional responsibilities performance reviews of the tellers, Additional responsibilities included

resolving client issues, interviewing prospective new hires, conducting daily sales huddles, and monthly team meetings. Conduct monthly audits of bank inventory, Investigate and report fraud on customer upon request.

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